Passanger rear door won't stay closed

- El Centro, CA, USA

My driver rear door latch is broke witch is known issue on 2014 Ford Fusion and there have been two different recall and they are trying to say my VIN is not part of the recall and want me to pay it broke on it's own and in safe and something should be done when contact Ford they refuse to help

- Chandler, AZ, USA

2014 Ford Fusion my car has had many recalls all of them fixed promptly my passanger side door wont close there is a recall for this problem but not for my car it is a 2014 Fusion sitting and a stop sign in this little town my son opens the door to spit when he shuts it wont close

- Morenci, AZ, USA

The drivers side front door latch failed, and so the driver's door will not latch closed. When driving, the door must be held closed by the driver (I resorted to tying a rope from the driver's side door handle to the passenger side in order to get the car home). When taking right turns, if not properly secured by the driver's arm, the door will fly open which could lead to the driver being ejected from the moving vehicle. After the door initially failed, I contacted the nearest Ford dealer about getting the car repaired and was told the existing door latch recall did not apply to my vehicle and that they had no parts in stock for a repair. Ford issued a recall for faulty door latches on specific 2014 Fusion models. Mine apparently was not one of them, but still suffers from the same faulty door latch design. The existing recall needs to be expanded to properly cover all Fusion (and the other affected Ford/Lincoln models) with these inferior door latches suffering from faulty "pawl springs". inquiries to the parts departments of two local Ford authorized dealers have not been fruitful; the part is apparently out of stock at all dealers in the state of Arizona and there is no eta on a replacement. An inquiry to an online outlet called Ford parts giant shows the part number given to me by the dealer to be discontinued. That part is ae8Z-5421813-E, door lock actuator. I contacted Ford Motor Company customer service in an attempt to locate a proper replacement part somewhere in the United States, but they were unable to provide any useful information.

- El Mirage, AZ, USA

I have called two local dealers multiple times dating back to April (when I purchased the car) to have the recall fixes performed, and continue to be told the parts are on back order from the manufacturer. I have also contacted the manufacturer (Ford) online and was told I needed to schedule the appointment with a local dealer.

- Marlboro, NJ, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts), 17V210000 (latches/locks/linkages) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called a local dealer (village Ford located at village Ford located at 11660 us 441 S belleview fl 34420) where it was informed that the recall remedy parts were on back order. The manufacturer was not notified of the failure. The contact had not experienced a failure. The VIN was not available. Updated 09/01/17 the consumer stated the vehicle was repaired on 7-31-2017. Updated 09/05/2017

- Lady Lake, FL, USA

The passenger side door latch failed, causing the door to open while driving on a residential street. This happened only 3 months after the driver's side door latch also failed. My 2014 Ford Fusion is not currently included in the already existing recall of the faulty door latches. Ford will not reimburse or cover the expenses to have either door latch fixed. This is a serious safety issue for me, my wife, and daughter.

- Weston, FL, USA

Upon regular closing of rear passenger door, it will not latch, therefore can not be shut. The car cannot be driven in this condition, as the door will necessarily be open at all times.

- Satellite Beach, FL, USA

I have a broken pawl spring in my back right door which stops my door from latching closed, there is an open recall on that part but Ford refuses to acknowledge my claim and hangs up on me when asked.

- Corpus Christi, TX, USA

The latch on the driver's side front door stopped working, causing the driver's front door to not latch shut. Apparently my car is not covered in the existing recall for this issue. The car was stationary when this issue first occurred.

- Weston, FL, USA

Car door latch unexpectedly stopped working. I parked at a convient store and closed my door. My door will not stay closed and now I can not secure my car, nor can I safely drive the vehicle.

- Northridge, CA, USA

Front driver side and front passenger side door stopped latching. Cannot safely secure doors during trip. Both times the car was stationary, the doors were latched, then I opened them, and they just stopped latching. Driver side door occurred on 8/04 and passenger door on 10/17.

- Ocoee, FL, USA

The door latch suddenly stopped latching. The vehicle was parked at a shopping center. My passenger got in and tried to close the door and it would not latch. Tried cycling the lock. Tried several times to close and latch. The latch will not lock into the closed position.

- Dearborn Heights, MI, USA

Passenger front and rear door latches have failed within days of each other. Both or the doors, at different times, flew open while driving the car without notification or warning. Doors will not latch at all now. There has been a recall for this failure but it does not include my VIN...

- Cocoa, FL, USA