10.0
really awful- Crashes / Fires:
- 7 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 68,178 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Ford Fusion. While the vehicle was stationary, the transmission malfunctioned. The contact stated that the shifter was in the park position; however, the transmission operated in reverse. The contact engaged the emergency brake to avoid crashing into a building. The vehicle was towed to an independent mechanic who re-attached the transmission linkage and was able to restart the vehicle. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall on the vehicle; however, the contact cited NHTSA campaign number: 18V471000 (power train) as a possible cause of the failure. The failure mileage was approximately 86,000. The VIN was not available.
- Vinton, VA, USA
The shifter cable broke on transmission resulting in not being able to properly put car in gear and turn engine off. Car would start in drive position. I was attempting to change gears from park to drive when the problem occurred. It fortunately occurred in front of my residence. My contention is that in 50 years of driving and owning cars, I have never had this issue. Further, when I received your safety recall notice 18S20/NHTSA recall 18V471, I'm concerned that they are related. Additionally, my repair on April 26, 2018 cost me $375.54. Now, Ford is going to have go back into the same area of the transmission.
- Danville, VA, USA
The contact owns a 2014 Ford Fusion. The contact stated that the remedy and part were not available within a reasonable time frame to repair the vehicle per NHTSA campaign number: 18V471000 (power train). The dealer (tom holzer Ford, 39300 w 10 mile rd, farmington hills, mi 48335) was contacted and stated that the part was unavailable. The dealer was waiting for the part from the manufacturer. In the interim, the dealer stated that they would service the vehicle per NHTSA campaign numbers: 18V167000 (steering), 16V875000 (seat belts), and 15V246000 (latches/locks/linkages). The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect for NHTSA campaign number: 15V246000 (latches/locks/linkages). VIN tool confirms parts not available for NHTSA campaign number: 16V875000 (seat belts). Parts distribution disconnect for NHTSA campaign number: 18V167000 (steering). VIN tool confirms parts not available for NHTSA campaign number: 18V471000 (power train).
- Farmington Hills, MI, USA
The contact owns a 2014 Ford Fusion. After starting the engine and shifting into the drive position, the vehicle would erroneously reverse when the accelerator pedal was depressed. Afterwards, the vehicle would no longer start. The vehicle was towed to the local dealer (northside Ford, 12300 san pedro ave, san antonio, tx) where it was diagnosed that the transmission shifter cable was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the VIN was not included in NHTSA campaign number: 18V471000 (power train). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 72,000.
- San Antonio, TX, USA
The contact owns a 2014 Ford Fusion. While attempting to reverse into a parking space at 5 mph, the gear shifted independently into drive. As a result, the contact's head struck the steering wheel and suffered a cut on the lip. Medical attention was received. The contact was able to engage the emergency brake to stop the vehicle. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 80,000.
- Las Vegas, NV, USA
The contact owns a 2014 Ford Fusion. The contact stated that the bushing for the gear shifter fractured concerning the shift cable. The failure occurred without warning. The contact received notification of NHTSA campaign number: 18V471000 (power train). The dealer (red mccombs Ford, 8333 I-10, san antonio, tx 78230, (210) 996-2678) indicated that the part was not available from the manufacturer. The manufacturer was notified. The approximate failure mileage was 83,000. VIN tool confirms parts not available.
- San Antonio, TX, USA
The contact owns a 2014 Ford Fusion. The contact shifted into park, but the gear shifter displayed the incorrect gear. The vehicle was towed to bowditch Ford (11291 jefferson ave, newport news, va 23601, (757) 595-2211), but the cause of the failure could not be determined. A few weeks later, the failure recurred. The vehicle was taken back to the dealer where the shift linkage bushing was replaced. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was 113,000.
- Newport News, VA, USA
The contact owns a 2014 Ford Fusion. While the vehicle was in reverse, the shifter cable fractured. The contact stated that the vehicle seized in gear. The vehicle was towed to grand ledge Ford Lincoln (6080 E saginaw hwy, grand ledge, mi 48837, (517) 627-8100) to be repaired. The vehicle was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 120,833.
- Lansing, MI, USA
The contact owns a 2014 Ford Fusion. While attempting to reverse out of a parking space and then shifting into drive, the vehicle failed to shift out of reverse. The contact attempted several times to shift out of reverse, but the gear shifter failed. The vehicle was towed to packey webb Ford (1815 ogden avenue, downers grove, il 60515) where it was diagnosed that the shifter cable fractured and needed replacement. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 88,000.
- Glen Ellyn, IL, USA
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 18V417000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Price Ford of turlock (5200 North golden state blvd, turlock, California 95382, (209) 669-5200) was made aware of the recall and stated that the part was unavailable. The manufacturer was made aware of the issue and provided the contact with case number: 15359458. While driving various low speeds in reverse, the shift linkage fractured. The linkage became stuck in the reverse gear that caused the vehicle to remain in reverse, even after attempting to shift into drive. The contact stated that the vehicle nearly struck a group of pedestrians. The same dealer and the manufacturer were made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.
- Turlock, CA, USA
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering). The dealer (autonation Ford memphis, 2515 mt moriah rd, memphis, tn 38115, (901) 209-1259) was contacted and confirmed that the part was not available for the recall repair. The contact inquired about NHTSA campaign numbers: 18V471000 (power train), 18V169000 (power train), and 14V736000 (power train); however, the VIN was not included in the recalls. While the vehicle was being placed in park, it independently shifted and rolled away in reverse. The failure was not diagnosed or repaired. Country Ford (95 goodman rd E, southaven, ms 38671) confirmed that the VIN was only included in the steering recall. The contact had not yet spoken with the manufacturer. The vehicle was not repaired. The failure mileage was not available. Parts distribution disconnect.
- Memphis, TN, USA
While driving on the interstate the car turns off. No power at all, the car slows down. The car gives a hill assistance error, along will all errors that the car has. The car loses power, once I made it to the side of the road. I stop the car, tried to restart the car, nothing happens. No lights, no errors, no sound. After I tried to restart the car it would sound like it was going to start, but would. Finally the car started but it kept stopping so I had the car towed
- Nashville, TN, USA
The contact owns a 2014 Ford Fusion. The contact stated that the gear did not shift from park into drive. There were no warning indicators illuminated. The failure recurred. The contact called autonation Ford St. Petersburg at 727-231-1323 (located at 2525 34th St N, St. Petersburg, fl 33713) where an appointment was scheduled, but the contact did not agree to pay the diagnostic fees. The contact was referred to NHTSA. The manufacturer was made aware of the failure and also referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 75,000.
- St Petersburg, FL, USA
While returning from vacation in Georgia, I was gassing up in South Carolina when I placed my car in park and it started to roll away. I immediately used the parking brake to stop the vehicle. Tried to shift in another gear and the shifter would not move. Had car towed to local Ford dealer in hardeeville, SC on July 7th, 2018. They could not diagnose the problem until Monday July 9th, 2018. Car was diagnosed and found out that the shifting cable had broke. They located part and repaired the car on July 10th, 2018. Not only did I have to pay for the car repair out of my own pocket, because extended warranty did not cover, I acquired and additional 3 nights of lodging while waiting for my car to be repaired.
- Clay, NY, USA
The contact owns a 2014 Ford Fusion. On several occasions, while attempting to place the shift lever into park, the shifter cable became disengaged. The contact stated that the shift lever would shift into neutral or reverse, but fail to shift into the park position. The vehicle was not taken to be diagnosed or repaired. The dealer (velde Ford, 2200 N 8th St, pekin, il 61554, (888) 221-2804) was notified of the failure. The vehicle was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
- Pekin, IL, USA
The contact owns a 2014 Ford Fusion. After starting the engine and shifting the transmission into reverse, the vehicle would not move. The vehicle was towed to the local dealer (jim taylor Ford Lincoln, 1605 N. service rd, East ruston, la) where it was diagnosed that the shift cable bushing failed and detached from the transmission. The vehicle was repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 18V471000 (power train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 92,000.
- Ruston, LA, USA
The contact owns a 2014 Ford Fusion. The contact stated that the shifter console displayed the vehicle was in park; however, the display on the instrument panel reflected that the vehicle was in reverse. Due to the failure, the gear shifter failed to work. The vehicle was towed to the dealer (baldwin Ford-Lincoln, Inc., 801 S westwood boulevard, poplar bluff, mo 63901) where it was determined that the shifter cable needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,000.
- Doniphan, MO, USA
The contact owns a 2014 Ford Fusion. The contact stated that the gear shifter failed to shift into park without warning. The vehicle was towed to the dealer (homer skelton Ford of millington, 9030 us-51, millington, tn 38053) where it was diagnosed as a failed shifter cable. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 61,000.
- Memphis, TN, USA
The contact owns a 2014 Ford Fusion. While driving 65 mph, the contact heard a loud noise underneath the vehicle close to the transmission. The contact also noticed a burning oil odor and stated that the vehicle overheated. The contact pulled the vehicle over to the side of the road. The vehicle was towed to the contact's residence. The vehicle was inspected by an independent mechanic and it was diagnosed that there was transmission failure. The dealer (mccoy mills Ford, 700 w commonwealth ave, fullerton, ca 92832, (855) 546-0900) was contacted and informed the contact that the warranty had expired. The vehicle was not diagnosed by the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 134,000.
- Riverside, CA, USA
- Jefferson, GA, USA