10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
37,206 miles

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« Read the previous 20 complaints

problem #42

Mar 032018

Fusion

  • 72,000 miles
The wiring to the digital screen has shorted out somehow now I have to go spend a lot of money on a 3 year old car with 72,000 miles on

- Dyersburg, TN, USA

problem #41

Apr 162018

Fusion

  • 40,000 miles
While attempting to charge the parked vehicle in my garage, I plugged in the 110-volt charger that came with the car into the wall before plugging it into the vehicle. It sparked and nearly caused a fire. Upon inspection, it was clear the plug was overheating over time and caused a short in the wiring adjacent to the plug. The oem of the unit was made by clipper creek. I reported this issue to clipper creek as well.

- Paradise, CA, USA

problem #40

Jan 232018

Fusion

  • 0 miles
My 2014 Fusion had about 47,000 miles when it suddenly lost power to all but the ignition and lights. After attempting to find the reason at 2 dealerships it was found that the wiring harness that leads to the BCM module was improperly installed and it basically broke. The wiring harness was on back order over 35 days since apparently there are many more of these problems on the 2014 Fusion assembled at this plant. The repair for this Ford-built issue was $2,655.03 and Ford basically told me to stick it when asked for a rental or loaner car while my car was immobilized for 40 days. Auto rental was another $1,000 for the month. Ford cs reps in dearborn basically scoffed at any attempt to have mercy on me and increased the part price since it was hard to find. I'm sure there are many more immobilized Fusion's, or many that soon will be. The car also has an alignment issue that cannot be corrected even though the car has never been struck. It "feathers" the rear tires quickly and I've gone through 2 sets of 50,000 mile tires in 30,000 miles. Never would I tell anyone to own such a fine vehicle.

- Toledo, OH, USA

problem #39

Feb 202018

Fusion

  • 125,000 miles
This car just fell apart at 130000 miles. The purge valve failed 3 times. The ABS speed sensor pigtail failed. The entire PCM unit board shorted un repairable. The map sensor failed. Ford has charged me 3 times for diagnosis as failures were less then 4 days apart so towed back each time. A PCM complete failure on a car not even 4 years old with only 130000 miles is an issue as they want around $1000 for replacement when it should not be failing. Add in all the previous recalls this car has been a lemon from the start. I am a long time Ford buyer but this has soured me. The ABS pig tail triggered all safety lights drops power steering and poor braking.

- Elgin, IL, USA

problem #38

Feb 262018

Fusion

  • 45,100 miles
I purchased a new-to-me 2014 Ford Fusion from germain Ford in columbus Ohio on 2/2/18. On the 2nd day I had the car there was a light snow storm, a few inches, I am a wonderful driver with a clean record. I went to pull out of my street and I lost control of the car. I thought it was ice until I stopped at a light & my wheels started spinning and I could hardly maintain control. I felt like the steering wheel was taking over and I was fighting it as I kept sliding. This went on the entire two miles to work. I'd never been more terrified. I've driven in snow and ice for 20 years and this is my 6th Ford and I had never been so afraid of a car. I thought maybe it was a one time issue, maybe it really was just a strange one time thing? but on Sunday 3/25/18 it was raining here in columbus and I was driving about 40-45 mph on a wet road and my car started acting like it did in the snow, but this time I lost total control of the car tc came on and once again I could not control my car and the wheel jerked to the right causing us to spin out of control. The back passenger tire hit a curb, we spun around and the front passenger side hit the curb and we went into a grassy area coming pretty close to a pole and an apartment bldg. I ended up with a flat tire, bent rim, I needed an alignment, the paint is scratched under my car, and I need a new baring on the front drivers side. Also - I found out there was around 5 inches of water in my trunk due to a broken seal. I had the car towed to the dealer & I begged them to figure out what's wrong. Right now they claim nothing is wrong but they are fixing the leak & the damage. I paid for a new tire. I am beyond terrified to drive the car again. I have never lost control of a car before and now I have in this car - twice in less than a month. Something is very very wrong. Thank you for any help or suggestions. I just want a safe car.

- Dublin, OH, USA

problem #37

Mar 012018

Fusion 4-cyl

  • miles
2014 Ford Fusion. Consumer writes in regards to emergency brake intermittently disengages while vehicle manual transmission idles in neutral. The consumer stated the driver's side seat warmer power on by it's self. The navigation system dash display failed to allow data entry.

- Mahopac, NY, USA

problem #36

Sep 232016

Fusion 4-cyl

  • 82,000 miles
I had leased a 2014 Ford Fusion back in 2014, had every intention in purchasing the vehicle, a couple weeks before my lease was to end I was experiencing electrical/defect issues in September 2016, all my locks, air/heat, windows would shut off as I was driving and it was slowly draining my battery. I made dozens and dozens of phone calls to Ford corporation/customer service asking for help, and informing them the vehicle was not safe to drive (mailed them evidence of my issues). Took it to the dealership at tom holzer Ford, after many attempts made to repair my vehicle they still could not repair my vehicle properly, I spent $400 to repair my vehicle and I was still left with the same issues listed above. When I arrived at the dealership for the third time they tried to change their story and claim I had a new problem to avoid paying to have my vehicle fixed and avoid using the "good will warranty". instead I was left draining my savings to repair my vehicle and miss work since my vehicle was unsafe to drive. I also noticed other customers who had a 2014 Ford Fusion had the same issues as I did, and instead of contacting National Highway Traffic Safety Administration, they went on carcomplaints.com. Please view my attached documents relating to the issues that I had with my 2014 Ford Fusion. If possible I would like a investigation made for a possible recall, and fines and penalties imposed if needed. Lastly, Ford had sold my 2014 Ford Fusion to another buyer, I had no idea if the buyer was disclosed of my issues that I had. On myvehiclehistory.com, it states that "no problems" were reported which is false, since I submitted all my evidence to Ford corporation and nothing was done.

- Livonia, MI, USA

problem #35

Oct 012017

Fusion

  • 100,000 miles
When turning on the car and actually taking off driving the car will stop/ shut off all by itself and I have to restart it, while driving. The steering wheel will pull or jerk while driving. I have had my car looked at twice. Changed the battery and still can't figure out why it does it.

- San Angelo, TX, USA

problem #34

Dec 302017

Fusion

  • 103,000 miles
The contact owns a 2014 Ford Fusion. While driving 30 mph, the traction control, power steering fail assist service required, and hill start assist not available warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 103,000.

- Vincennes, IN, USA

problem #33

Nov 022017

Fusion

  • 50,000 miles
The Ford Fusion on multiple occasions in the last 2 months has suddenly, without warning, lost full throttle power while driving (radio remains on), I.e., gas stops flowing into engine despite attempting acceleration, and the car will on its own come to a stop. So far, have been able to pull over without incident, but obviously it's very scary! this generally occurs shortly after the car has had ignition turned on while driving on road generally at low speed - don't want to ever experience this happening on a highway! then I turn engine off a few seconds and attempt to restart - it often takes scarily longer after this power loss to restart, but it does restart. Could lead to life-threatening situations obviously!

- Cortlandt Manor, NY, USA

problem #32

Nov 282017

Fusion

  • 104,890 miles
Car says it's iverheating and it was stationary for hours before.

- Columbus, OH, USA

problem #31

Aug 082017

Fusion

  • miles
I've had my car one year and it has 50K miles on it. The power steering randomly went out and now my entire eps has to be replaced.

- Spring, TX, USA

problem #30

Nov 012017

Fusion

  • 5 miles
Steering pulls opposite direction and tire pressure light is faulty

- Garden City, GA, USA

problem #29

Oct 272017

Fusion

  • 21,019 miles
1) steering wheel is loose and getting looser. This happened on the freeway at 65mph. Almost lost control of the car. 2) car still thinks it is plugged in when unplugged. Will not allow vehicle to start without a new visual prompt confirming that the car is indeed unplugged.

- Whittier, CA, USA

problem #28

Jun 112017

Fusion

  • 50,900 miles
I tried entering my car after church and the windows would not go down, radio would not turn on, locks would not work (car was just unlocked even though I used my key prior to lock it), and the air/heat controls would not work. The last couple of days in Michigan have been quite hot but this day it was close to 93 degrees and it felt like a sauna in my car. I have two young kids that I Transport in my car and with the hot weather and no ability for windows to go down or air to be turned on we could basically suffocate. I even waited until the next day (06/12/2017) and the car issues are still present: Locks not working, windows not working, radio not working, air not working, and all dash controls not working, and today my key controls (lock, unlock, and alarm) would not work. Even when I started the car this morning to take the kids to school nothing worked so we were in a hot car for about 20 minutes to get them to school before the real hot weather starts.

- Grand Rapids, MI, USA

problem #27

Nov 302016

Fusion

  • miles
The contact owns a 2014 Ford Fusion. The contact stated that an independent mechanic inspected the vehicle. The dealer (mullinax Ford of kissimmee 1810 E irlo bronson memorial hwy, kissimmee, fl 34744 407-846-6000) diagnosed the vehicle and replaced the alternator assembly, transmission, battery, and drive train. In addition, the vehicle was included in NHTSA campaign number: 16V875000 (seat belts) and a manufacturer's extended service campaign to address a failure concerning modules for the accessory protocol interface module. The dealer indicated that the parts had been unavailable for months concerning the recall. The contact was to check to verify the extended service campaign because the dealer made no mention. The manufacturer was notified of the contact's concerns. The failure mileage was not available. VIN tool confirms parts not available.

- Kissimmee, FL, USA

problem #26

May 202017

Fusion

  • miles
I picked my daughter up and started the car. The radio was blasting. I couldn't turn it down. The air conditioner wouldn't come on. There was a message on the display panel warning of "temporarily lost communication with the climate system". when this happens the check engine light comes on, the air conditioning stops working, the windows will not roll down, the touch screen does not work, and the radio cannot be adjusted. Locks on doors are also frozen. Seats will not adjust. We are basically trapped inside the car with no air. It was 95 degrees outside and there was no air flow. This is very dangerous. Both my kids were with me. This happens when car was stationary and in motion.

- Surprise, AZ, USA

problem #25

Apr 012017

Fusion

  • 32,000 miles
The contact owns a 2014 Ford Fusion. The contact stated that the sync my ride system in the vehicle had been illegally hacked and caused the traction control and transmission to malfunction. Also, the contact indicated that the vehicle failed to accelerate when depressing the accelerator pedal. The vehicle was taken to the dealer who reset the sync my ride feature, but the failures continued. The dealer indicated that the hacker overrode the administrator password in order to hack into the system. The manufacturer was notified of the failure. The failure mileage was 32,000.

- Rehoboth, MA, USA

problem #24

May 052017

Fusion

  • 80,000 miles
2014 Ford Fusion SE, the trunk will open its' own, usually when I unlock the vehicle via the integrated keypad and, occasionally when using the key fob remote. The vehicle has also popped the trunk while unattended, while no effort to unlock the trunk was being made, by any means. This means that the vehicle is rendered unsecured, by its' own defect.

- Pecan Gap, TX, USA

problem #23

Apr 182017

Fusion

  • 20,000 miles
Car repeatedly over a period of 18+ months experiences intermittent electrical failure that results in windows, locks, radio, fans, dash lights to stop working. There is no pattern to the failures. I have been stuck in 90 degree weather on the highway unable to even roll down a window and no moving air due to fans being out. Car has been in to 2 different Ford dealerships and kept there for weeks at a time with no resolution.

- Melbourne, FL, USA

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