10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
100,297 miles

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« Read the previous 20 complaints

problem #35

Oct 062023

Fusion

  • 133,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the coolant temperature warning light illuminated. The contact's wife pulled to the side of the roadway, turned off and restarted the vehicle; however, the failure persisted. The vehicle was taken to an independent mechanic, who diagnosed that coolant was leaking into the pistons, which caused the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. There was no further information provided. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 133,000.

- Harrodsburg, KY, USA

problem #34

Jan 032023

Fusion

  • miles
The contact owns a 2016 Ford Fusion. The contact stated while driving at 55-60 MPH, the vehicle was sluggish and hesitated to respond when depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the failure recurred several times while driving. The contact stated that while driving at an undisclosed speed and making a turn, the accelerator pedal was depressed but the vehicle hesitated to respond, causing another vehicle to crash into the rear passenger's side of the vehicle. The contact was able to drive to the hospital, where he received medical assistance. The contact stated that he sustained whiplash and lower back pain, and he had received physical therapy. The contact was unsure whether the other driver had sustained injuries. A police report was filed. The contact stated that the failure later recurred and the check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed that the spark plugs and ignition coils of cylinder number 3 had failed. The contact stated that all the spark plugs and ignition coils were replaced; however, the failure persisted. Additionally, the temperature gauge indicated that the vehicle was overheating. Upon inspecting the coolant level several times, the contact noticed that there was abnormal coolant drainage. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

- Eagle Mountain, UT, USA

problem #33

Sep 162023

Fusion

  • 60,990 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving 55 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer the following day and was diagnosed that there was coolant intrusion in the engine piston rings. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,990.

- Tipton, IA, USA

problem #32

Aug 012023

Fusion

  • 90,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while his son was starting the vehicle, there was white smoke coming out of the exhaust pipe. Additionally, the contact stated while his son was driving at an undisclosed speed, a message indicating that the vehicle was overheating was displayed. The contact's son pulled to the side of the road, added a gallon of coolant to the vehicle and drove to the residence. The contact stated that he also added coolant to the vehicle when his son arrived at the residence; however, upon checking the coolant level two days later, there was no coolant in the reservoir. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinder head was cracked. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the failure was related to the engine block. A case was opened. The failure mileage was approximately 90,000.

- Erie, IL, USA

problem #31

Jul 132023

Fusion

  • 127,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that after reversing out of the driveway and then accelerating forward at approximately 30-40 MPH, the vehicle started losing motive power. The speed was reduced to approximately 20 MPH and the vehicle failed to exceed 20 MPH. The check engine warning light started blinking. The contact stated that while on the way to the dealer, while the vehicle was idling at a red light, the vehicle failed to drive forward properly. The contact drove the vehicle at very slow speeds. The vehicle was overheating, and smoke was coming from the rear of the vehicle. The smoke settled once the vehicle had cooled down. The dealer diagnosed that there was a cylinder #3 misfire due to a fractured engine block. The spark plug and the ignition coil were replaced however, the check engine light illuminated shortly after and the failure reoccurred. The vehicle was returned to the dealer who determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 127,000.

- Sardinia, OH, USA

problem #30

Jun 292023

Fusion

  • 71,000 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 65 MPH, the check engine and the power train warning lights illuminated, and the vehicle suddenly stalled. The vehicle was towed to the residence and was later diagnosed by an independent mechanic. The independent mechanic determined that there was coolant intrusion into the engine, causing a misfire in cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 71,000.

- Long Beach, CA, USA

problem #29

Aug 252023

Fusion

  • 60,000 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 25-28 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer who determined that coolant was leaking into the engine. The dealer diagnosed that the engine needed to be replaced due to a misfire in cylinder #2 and #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 60,000.

- Virginia Beach, VA, USA

problem #28

Aug 172023

Fusion

  • 140,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the low coolant warning light illuminated. After a visual inspection, he observed an abnormally low coolant level. Upon refilling the coolant reservoir, he observed a coolant leak. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 140,000.

- Anderson, IN, USA

problem #27

Aug 182023

Fusion

  • 50,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. Additionally, there was coolant leaking into the engine. The check engine warning light was illuminated. The vehicle was diagnosed and confirmed the coolant was leaking into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was out of warranty. The failure mileage was approximately 50,000.

- Dayton, OH, USA

problem #26

Jul 102023

Fusion

  • 110,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 110,000.

- Muscatine, IA, USA

problem #25

Jun 292023

Fusion

  • 256,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that on several occasions while the vehicle was parked, the contact observed condensation underneath the front of the vehicle. The engine temperature warning light remained illuminated while the check engine warning light was illuminated on several occasions. The vehicle was taken to an independent mechanic and the contact was informed that several unknown parts needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 256,000.

- Kinross, IA, USA

problem #24

Jun 062023

Fusion

  • 150,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. After 4-5 attempts, the vehicle started but proceeded to vibrate violently. The contact stated that the vehicle returned to normal functionality, but the failure reoccurred 12 more times. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and it was determined that there was coolant leak in the engine. The vehicle was not repaired. After investigation, the contact related the failure to TSB: 22-2322 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 150,000.

- Gilbert, AZ, USA

problem #23

May 282023

Fusion

  • 74,000 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was running rough before overheating. The check engine warning light was illuminated. The contact added coolant. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in cylinder #2 and there was coolant on spark plug #2. The contact was informed that the long block designed too thin, which caused the coolant to run off. The contact stated that failure was related to NHTSA ID Number: 10174400 (Engine and Engine Cooling). The manufacturer was contacted and declined to provide additional assistance. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 74,000.

- Stansbury Park, UT, USA

problem #22

May 092023

Fusion

  • 148,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that coolant was leaking from the vehicle while driving and the engine was misfiring. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the long block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided a case number. No additional assistance was provided. The approximate failure mileage was 148,000.

- Greenville, IN, USA

problem #21

Nov 182022

Fusion 4-cyl

  • 62,000 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving at various speeds, the vehicle was shuddering. The message "Engine Coolant Over Temperature" was displayed. The contact veered to the side of the road. The contact stated upon turning off and restarting the vehicle, the vehicle shuddered significantly and made abnormal knocking sounds. The contact stated that after the vehicle remained stationary for a while, the vehicle responded as needed; however, there was dark smoke coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where the ignition coils were replaced; however, the failure reoccurred. The vehicle was taken back to the mechanic, who was unable to duplicate the failure. The contact stated that the failure had been recurring increasingly, and the vehicle failed to start. The vehicle was towed to another independent mechanic, where it was diagnosed that there was coolant intrusion in the engine and the engine needed to be rebuilt. The vehicle was not repaired. An unknown dealer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The contact related the failure to Ford Technical Service Bulletin Numbers: 20- 2100 and TSB 22-2229. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 62,000.

- Chicago, IL, USA

problem #20

Aug 012022

Fusion

  • 90,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle hesitated, with smoke coming from the exhaust tip. The service engine soon warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine block needed to be replaced because of coolant intrusion; however, the contact was advised to take the vehicle to a local dealer for the repair. The vehicle was then taken to a local dealer, who confirmed the independent mechanic's diagnostic result. The contact was informed that the VIN was not included in Customer Satisfaction Program 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 90,000.

- Moore, OK, USA

problem #19

Feb 202023

Fusion 4-cyl

  • Automatic transmission
  • 127,273 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving at various speeds, the coolant warning light illuminated. The contact had taken the vehicle to an independent mechanic where the coolant was topped off; however, the failure returned soon after the repair. The contact took the vehicle to a dealer where it was discovered that coolant had leaked into an engine cylinder which led to engine failure. The contact was referred to the manufacturer and was informed that the vehicle was not under warranty. The vehicle was not repaired. The failure mileage was 127,273. The consumer stated the engine needs to be replaced at the cost of $9,000 to $10,000, but too expensive to be fixed. The contact stated that they still do not have the means to replace the engine. The vehicle sits in their garage with no repairs done to it.

- New Port Richey, FL, USA

problem #18

Dec 022022

Fusion

  • miles
Received a mssg on the car panel that car temp was too high & this vehicle was in the shop for several weeks back in July for something related to the engine.

- Fresno, CA, USA

problem #17

Dec 052022

Fusion

  • 77,200 miles
The contact owns a 2016 Ford Fusion. The contact stated that the check engine warning light illuminated, and the vehicle was overheating. The contact inspected the vehicle and became aware that there was no coolant in the reservoir. The contact added coolant to the reservoir. The vehicle was taken to an independent mechanic, and the mechanic stated that cylinder #2 misfired and the engine needed to be replaced. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 77,200.

- Milwaukee, WI, USA

problem #16

Nov 222022

Fusion 4-cyl

  • miles
Coolant intrusion leak busted a block and now I need a new engine. I took good care of this car. It all of a sudden started running hot, water sloshing sounds, engine light came on. Took it to Ford auto shop in Wiggins Ms where it was purchased by my son in law and then I payed him $16,000 cash for it and only had it a year. It all happened so fast on the interstate bridge and it was very dangerous because the car shut down quick and I had to call a tow truck. Please help me get another engine this is so wrong. I hate to know this could happen to someone else with a Ford Fusion and cause a fatality. This problem is 100 percent Fords responsibility.

- Mosspoint, MS, USA

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