The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel became loosened. The contact stated that the failure increased significantly, and the vehicle had become undriveable. The contact related the failure to NHTSA Campaign Number: 18V167000 (Steering). The dealer was notified of the failure and informed the contact the vehicle was not included in the recall. No further information was provided. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.

- Snellville, GA, USA

I have an electric power, steering rack and assist and it failed on the way to Pennsylvania to visit my daughter and grandchildren. I had to drive an additional 42 miles with no power steering. There was a recall, supposedly completed for the bolts in the Assist, and I no longer have a warranty on this. it was fine until 5 hours into my trip.

- Elyria, OH, USA

Power steering fault

- Lincoln , NE, USA

I was driving to a friends house when my car start to make a dinging sound, and on the dashboard it said that power steering was lost, and to pull over safely. When i tried to turn the car on and off again to see if it might have been a glitch, the wheel locked up and I couldn-??t turn it, without almost breaking it. If i want going to my friends house when it happened, my car would have been in an accident on a highway going towards my house, possibly causing multiple injuries and accidents since it happened late in the afternoon almost night time. I went to have it looked at by a mechanic and they said it could possibly be the rack and pinion when they ran the codes. The only warning i got was that my car was saying that the hill assist parking was turned off, even though i never turned it off.

- Livingston , TN, USA

The steering wheel is suddenly incredibly loose and while in park the steering wheel will rotate but the tires do not move with the steering wheel. While driving the steering wheel suddenly gets caught on something and will hold the steering wheel in place while turning the steering wheel. I have not the slightest idea on why this is happening but it is very concerning.

- Westland, MI, USA

When driving straight the steering wheel was turned to the right, after I turned the steering wheel a couple of turns the steering wheel and the car was driving straight. the stirring wheel was wobbly. I took it to a dealer they tightened up the steering wheel. no warning signs

- Bardstown, KY, USA

While driving trying to make a turn...my steering wheel jerked and I almost ran into a parked car because my power steering just all of a sudden failed!!! how does that..just happen? so my power steering assist and my service advanced trac light came on.. after this happened..! unacceptable..I take good care of my vehicle..so I see there were a whole lot of complaints of this happening...and would like Ford dealer to rectify this problem immediatly...this is unsafe. Im in Chicago.

- Chicago, IL, USA

The power steering assist on my car completely shut off while I was on the highway. I almost got into multiple head-on collisions trying to get the car back home, and I have not been able to drive it since. The part that is faulty is very common in 2016 Ford Fusions, under the recall number #19S26. However, for some reason Ford is saying the recall is not available anymore to me, because it passed prior inspection two years ago when I bought the car. There were warnings as the steering shut off to stop the car, letting me know that I had power steering loss. I know from personal research that Ford should offer a recall for this, especially since they "inspected" it before letting me purchase the car, just 24 months ago. I spent $14000 on a relatively new car, and now they are charging $4500 to fix this part that was originally recalled. They either repaired it wrong, or there should be a recall administered for the repair. Thank you for your help

- Red Bank, NJ, USA

While at a stop trying to make left hand turn steering assist disabled appeared and steering wheel locked up.

- Tucson, AZ, USA

The contact's fiancé owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel became firm, with the ABS, power steering assist, and traction control warning lights illuminated. On one occasion, the contact stated that the vehicle slid into a ditch as a result of the failure. The vehicle was not yet diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 115,000.

- Nunda, NY, USA

The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the steering wheel became still and difficult to maneuver. The power steering assist warning light was illuminated. The contact-??s wife was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the EPS system failed and needed to be replaced. The unknown dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,156.

- Norwalk, CA, USA

The contact owns a 2016 Ford Fusion. The contact stated while making a right turn the steering wheel became dislodge and loosened. The contact stated that the steering wheel was not functioning correctly. The dealer was contacted and stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V167000 (Steering) and offered no additional assistance. The vehicle was taken to an independent mechanic and the contact was informed that the bolt in the steering column was worn. The steering column bolt was replaced. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 130,000.

- Boulder City, NV, USA

The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle, the steering wheel loosened and wiggled from side to side. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

- Merced, CA, USA

The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, he became aware that the steering wheel was loose. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.

- Nicktown, PA, USA

The contact owns a 2016 Ford Fusion. The contact stated while pulling into a parking space the vehicle lost power steering functionality. The contact stated there were several unknown warning lights illuminated with unknown messages displayed. The vehicle was towed to the contact-??s daughter's residence. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.

- Kingwood, TX, USA

The contact owns a 2016 Ford Fusion. The contact stated while driving on the highway at an undisclosed speed and attempting to shift to the next lane, the steering wheel was difficult to turn. The contact was able to get to the side of the highway and turn off and restart the vehicle. The contact stated that the Hill Start Assist Not Available message was displayed. The contact called the dealer to schedule an appointment however, there was no available appointment for at least a week. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

- Dallas, TX, USA

The power steering goes out randomly, mostly when it is hot outside or on the interior. It is not included in the current recall for this issue, however it needs to be. It happened in 2021 and now is still happening in 2022. No issues prior to the failure until power steering alert goes off. I have almost crashed multiple times due to this failure.

- Franklin, IN, USA

While I am driving, the "Service AdvanceTrac" light comes on and flashes between these two error messages: "Hillside Start Assist Not Available" "Check Rear Park Aid" While these lights are flashing, the ABS light, airbag light, and the stability control light all come on and stay on, as well as the power steering goes out. This happens at random times, driving on expressways, in local stop and go traffic. In addition, the times the lights are not blinking and power steering is out, the brake pulses when you use it as if the ABS system was triggered- but for no reason. The road is fine, driving conditions are perfect--- no reason at all for it to happen. I bought the car from Dana Ford in August 2020 and brought it in over 6 times for this problem. Dana Ford had my car for well over 6 of the first 9 months I had it, and it was never fixed while under warranty. They claimed when they took it on a test drive, there was no problem, even though they told me they can see all the error messages the car gives on their computers and even though I have many many pictures and videos of the problem. I"m driving around with kids in the car, and my steering goes out, and if that isnt happening, my brakes are pulsing and skipping. Dana Ford jerked me around until my warranty was up---never fixing it.

- Staten Island, NY, USA

AdvanceTrac System Malfunctioning 3 times while driving the AdvanceTrac system has malfunctioned while turning. Each incident, the Service AdvanceTrac light has come on mid turn, causing steering wheel to feel tight, not sure turn able in the moment, everything happens in a second or two. Two of the 3 incidents of AdvanceTrac abruptly disabling itself resulted in close calls with me almost not completing my turn safely and coming close to colliding with other vehicles on the roadway. Hill Assist and AdvanceTrac turn off causing multiple dash lights and warnings. I took the car today to Ed Morse Ford, Lebanon MO for diagnosis. I was told by the service department that because I had turned the car off, no error code could be scanned on the AdvanceTrac. In addition, a mechanic drove the vehicle and could not duplicate the issue. Service department indicated the "probable cause" was a steering assembly needed to be replaced at the cost of $2700. No explanation of how the mechanic made this determination without being able to duplicate the issue. I was told the AdvanceTrak system is not connected to the check engine system (the system that does store codes and errors) so there was nothing they could verify without duplication, yet again, wanted $2700 for a major component switch out. AdvanceTrak is Ford's proprietary property, yet is has no consumer safe guards to monitor any system defects- completely unacceptable and unsafe.

- Camdenton, MO, USA

Power steering suddenly failed during left turn at low speed. "Steering Assist Fault", "Service AdvanceTrac" warnings as well as hill decent Dash has the two Stability Control Lights illuminated. There is no check engine light

- Sharon , PA, USA