10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 28,251 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving, the steering wheel started to loosen. It almost felt like it was going to come off. I was traveling on I-94 from milwaukee to the Chicago area, so it was flat road, good conditions. I dropped my speed to 55 as I was afraid to go the posted 70 mph with the steering wheel as it was. When I got home I had it towed to the dealer and they said the bolt inside the steering column was loose. They fixed it.
- Island Lake, IL, USA
The contact owns a 2017 Ford Fusion. While driving 60 mph, the vehicle pulled to the left and swayed. There were no warning indicators illuminated. Before making an appointment with sheehy Ford of marlow heights (5000 auth rd, marlow heights, md 20746 (301) 423-4950), the vehicle started pulling to the right. The vehicle was taken to the dealer where it was diagnosed that the tires needed air. Another technician diagnosed the vehicle and revealed that the front camber and rear toe failed. The repairs needed were unknown and the vehicle was not repaired. The vehicle was also taken for a test drive, but the failure was unable to be duplicated. The manufacturer was notified and informed the contact to make an appointment with the local dealer. The contact stated that the gear shift also started to shift inadvertently from drive to neutral. The vehicle was taken back to sheehy Ford of marlow, but the failure could not be duplicated. The manufacturer was notified once again and informed the contact to make an appointment. On November 1, 2017, while driving 25 mph, the vehicle shifted to the right, struck two other vehicles, flipped over, and landed on its roof. All of the air bags deployed. The contact sustained bruises all over the body and injuries to the neck, back, left hip, both shoulders, and both knees. The contact was transported by ambulance to a local hospital. A police report was filed. The vehicle was towed to a tow lot and was awaiting inspection from the insurance company. The manufacturer was notified and a case was opened. The initial failure mileage was approximately 15 and the crash occurred at approximately 3,200 miles.
- Washington, DC, USA
I was driving in the highway and suddenly the wheels stopped from turning I almost had an accident when I touk the exit and the light went on indicates the car need a service steering assist fault, I took it to Ford dealer ther was no explanation what did cause that they told me the steering bar rock get broken because you may hit something I explained to them that nothing hit me bbut because they have no explanation they made that up someone need to look that up this is so dangerous issue while you driving.
- Astoria, NY, USA
Was driving in a parking lot, between 5-10 mph when the car clicked loudly. I lost steering and brakes, and came to a sudden stop. The engine had turned off, the car had put itself into park, and the instrument panel went back as if I had opened the door with the car shut off.
- Temperance, MI, USA
- Chatsworth, CA, USA