The contact owns a 2013 Ford Fusion hybrid. While driving 60 mph, the contact depressed the accelerator pedal and the vehicle made a scraping noise. The noise intensified every time the contact depressed the accelerator pedal. The vehicle stalled and the "move to safety" indicator illuminated. The vehicle was towed to a dealer where it was diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,000.

- Baskerville, VA, USA

My vehicle - from a stopped position - accelerated on its own to 40 mph (rather quickly). However, the gas pedal was not engaging (ie. Depressing). This occurred at lunchtime on 17-Jun-2016. All trouble lights on the dash lit-up. The behavior continued until I shut the vehicle off at the dealer (elder Ford in troy, mi). I was unable to engage the throttle at all; it was essentially 'dead', even though my vehicle was accelerating to 40 mph and maintaining that speed. Braking response was diluted because the car was self-propelling (imagine trying to brake while also applying gas). I took it to the dealer immediately and showed them the videos that I took. I also sent the videos to them. I have been told today that they will be giving the vehicle back without any repairs because they could not replicate the problem. I have the videos in my possession, should NHTSA like to see them. I have had several issues over the last 1.5 years that I have owned the vehicle. I can send repair records.....updated 12/05/16 updated 6/18/18

- Detroit, MI, USA

Beginning about January 2015, and occurring a total of about six times so far, my wife's 2013 Fusion hybrid (currently with 25,500 miles) experienced what feels like a power surge. (I experienced this once in this vehicle; the remainder when my wife was driving.) it is possible that this is related to the regenerative braking system at least in part, as I have seen others describe it as a feeling of hitting an ice patch. The general conditions would include: A) foot on brake; B) decelerating; C) presumably in ev mode [though not necessarily]; D) beginning a left turn [but we believe this is incidental]; E) warm engine; F) less than 30 mph. On October 1, 2015, a new condition caused the feeling of unintended acceleration, as my wife was on a side street near our home when she was approaching a stop sign and felt the power surge, which she states was many times worse than any other instance of this event that she ever experienced. Conditions this time were the same as above but moving straight and less than 25 mph. We took the vehicle to the local Ford dealership the evening of the last incident. Of course they found no codes and no evidence of anything wrong. I also contacted the Ford customer relationship center while it was in the shop to document that we had this problem. They seemed helpful however, unless Ford Motor Company and their engineering community acknowledge a problem and do something to address it, it will forever be a ghost in the machine, with the blame and doubt falling on the vehicle owners, not unlike Toyota's well documented, fatal and shameful unintended acceleration cases. I am concerned about our safety while driving the vehicle. I hope that no one gets hurt or killed while this problem exists and urge Ford Motor Company to get to the root of the issue that myself and other owners are fearfully experiencing.

- Eastpointe, MI, USA

My wife and I were entering a parking lot with the Ford Fusion hybrid and slowed down, then started to slowly accelerate, the ffh wouldn't go forward normally and sort of stalled. My high voltage battery state was low (1/8 charged) and the car had about 3/4 tank of gas. It began with a series of surges that were caused by the car not knowing which propulsion source to use. It tried the gas engine, surged forward a few feet then tried to switch back to the electric motor, etc, - this happened about 6 times before I could get it to surge out of the driveway and park safely. I put the car in park and pushed the gas pedal trying to force the gas engine to take over and that caused an engine stutter and again the car tried each source of power - I turned the key off. Upon a restart it was as if nothing was wrong, it ran normally so I ran a Ford vehicle health report (vhr) while sitting in the car idling, that report is sent to my Ford owner's account, I did this to try and catch any errant dtc's (trouble codes). After that I restarted the car into the engineering test mode to show my digital dash display's internal readings, no dtc's were present there either. We finished our business and drove the 20 miles home without any problems, all normal. That was the first time this has happened and is a very unsafe situation.

- Menifee, CA, USA

While driving vehicle on highway, and odometer was at 3400 miles ;vehicle had no power while climbing. During the climb, vehicle could not maintain 35 mph. After getting to top of hill, vehicle drove fine at highway speed. Every climb after that point, vehicle would decelerate, and engine RPM's would rev to maximum. Took vehicle to 3 dealerships, and never test drove or diagnosed. The response from each dealership was this was normal for a hybrid. At 18000 miles heard a loud whining noise. Took vehicle to a 4th dealership where they discovered the transmission failed, and both cv axles were damaged around the boot. Dealership covered the transmission under warranty, but forced me to pay for the replacement of the cv axles, claiming the boots tore from road debris. Since then I had the vehicle inspected by an independent mechanic, and they stated that debris could not have tore the inner boot of the cv axle with the large fairing under the car. Unless there is a hole in the fairing. I contacted Ford directly, and they referred me to a manager who claims to be a metallurgist, and said the failure was my fault without inspecting the vehicle or axles. When I contacted the original dealership about this vehicle being in the service dept 15 times in less than 20,000 miles, all I received was a sorry.

- Menifee, CA, USA

I had driven about two blocks from a parking lot and was stopped at a red light. After the light changed, I started across the intersection and all electrical systems (including motor drive) shutdown halfway across. My ipod 4S was connected to the myford touch system via usb cable, and it showed the apple logo, suggesting that it had been issued a reboot command. Had to put the transmission in park and restart the engine in the middle of the intersection to continue.

- West Roxbury, MA, USA

Approximately after 10 minutes of driving, the engine shut down and the electric motor got stuck at about half its power (according to the display on the dashboard). The front air bag malfunction light was on (this had happened 3 times before during the past two weeks), the "hill assist off" light turned on, and a large warning message came up on the left side of the dashboard. The vehicle had very little power, I managed to get to the side of the road and pulled over in a parking lot. Parked and turned the ignition off, waited a minute and started the vehicle. It worked normal for the rest of the drive (5 more miles). The next morning, the front air bag malfunction light came up again after 4 or 5 miles of drive. I took the vehicle to the dealer.

- Uniontown, OH, USA