10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 59,773 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Horn stopped working approximately 3 months before diagnosis. The dealership diagnosed a water intrusion that damaged the main wiring loom and smart junction box. It was determined the water intrusion was a result of loose grommets and/or sealer skips around the cowl area, loose A-pillar window weather stripping retainer, misaligned body harness grommet through the firewall or misaligned body harness grommet from the passenger door as per tsb 08 26 7 and tsb 07-14-06. Total cost for the repair was $3,839.44 just to fix a horn.
- Kaysville, UT, USA
Day after a rain a rain storm heard water dripping then I was going up a small hill and I heard water pouring. I looked over at the passenger side and saw water flowing in by the glove box. I pulled over and saw about 3 inches of water on the passenger side floor. Dropped car off 5 min later as dealer ship is on my way to work found passenger side door seal leaking replaced at cost of 320$ because car was just out of warranty but miles are only 35250 miles. Now my shaker 500 audio won't recognize aux audio. Going to bring back and complain. I found this to be a common problem after some research and that Ford knows about it. I think this problem is because of the change in the door design with the short drop window and no full frame around the window. What makes this worse for me is my brother has a 1988 Mustang X police car that has original seals and weather striping and has never had a problem at over 100,000 miles.
- Northbridge, MA, USA
After being in hurricane irene my car now gets large amounts of water in the passenger side that comes in from under the passenger side dash. After a large rain fall 11/28/2011 I have approx. 3 to 4 inches of water standing on the passenger side of my car from the front to the back. I have called Ford and they have been no help.
- Hickory, NC, USA
The contact owns a 2007 Ford Mustang. The contact stated that the seat belt warning light failed. The vehicle was taken to an authorized dealer and the instrument cluster was replaced. The failure recurred approximately three years later. The contact also stated that the turn signal indicator would blink very rapidly whenever a turn signal was engaged. The vehicle was taken back to the authorized dealer and the cables which control the rear lights were replaced. In addition, the contact stated that the battery would drain very rapidly. The vehicle was taken to an authorized dealer and a large battery was installed as a replacement, but the failure continued. The vehicle was taken back to the dealer and the contact was informed that water was leaking in through the firewall. As a result, this was the source of all of the electrical problems. The manufacturer was made aware of the failure, but offered no assistance. The failure mileage was 1,800.
- Winchester, CA, USA
Went to drive my 3 and a half year old Mustang to work the other day after a big rainstorm. Noticed a musty mold smell but assumed it was nothing. As I drove my car up my driveway, (a slight incline) gallons of water spilled out from under the dashboard on the passenger side behind the glove box. Used a carpet extractor to vacuum up over 2 gallons of water (no kidding, emptied 1 gallon extractor tank 3 times) brought the car to the dealership where it was purchased and was informed that the car needed a repair that was outlined in a technical service bulletin from Ford, but because my car was no longer under warranty, I would be responsible for paying for the repair -and that the GEM module needed to be replaced as the water had poured into and damaged it. The price for this, not including replacing the ruined carpet and pad or the rusted seat mounting brackets was over $1100. It says right in the tsb from Ford that this issue is caused by gaps in the sealant around drainage grommets inside the firewall, yet somehow this is the customers problem"?" researching online I've encountered hundreds of horror stories from other owners with the same issue, but Ford has been denying this since at least 2005. (6 years!!) they need to be forced to recall these vehicles as it is painfully obvious that they refuse to do so voluntarily... the 3 year old vehicle is now a moldy health hazard and I'm told that it's just a matter of time before the electrical problems begin.thank you for providing me a forum to vent my frustrations over my "swamp buggy" as I have gotten no satisfaction anywhere else. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Groton, CT, USA
There is a water leak in the front of my Mustang, such that when it rains water comes through onto my feet. Due to the structure of the car allowing water to flow in areas that it should not, this caused water to ruin my windshield wiper motor. I had it replaced and my car looked at by two different mechanics who could not find the reason for the water flowing into my car and onto my windshield wiper motor. Today, as I was driving in the middle of a rainstorm, my windshield wipers stopped working again, and the motor was shorted out by the rain water. I see there is tsb out for this car and structural issues causing water to flow in the front, but twice now I have been driving in a rainstorm and unable to use my windshield wipers. This caused difficulty seeing while driving which I feel is a very serious safety concern. The water damage has caused me to pay for not only two windshield wiper motors but it is also causing mold/mildew in my car interior.
- Miami, FL, USA
2007 manufacturing defect: Extensive leaking of water into electrical components. Causing lights to go off, or sometimes go on without switching on, windows go up and down by themselves, occasionally motor cuts out on highway, cruise control operates intermittently. Eventually this will also result in premature structural damage.
- N. Scituate, RI, USA
Since new delivery, my car leaks rainwater onto the threshold to the inside of the door seal. To remove the water after it stops raining it is necessary to open the door and let it run out when doing this the water is not coming out of the designed drain holes in the door. When the temperature drops I get ice building up on the door gasket and threshold potentially locking me out or perhaps bending sheet metal. I experienced it once but was able to get in. My wife is 5 ft tall; there is no way she could open the door in similar conditions and she would be stranded. After 7 trips to the service dept with little or no improvement, Ford maintains that water build up like this is normal and according to design. I think water and/or ice damage will eventually reduce the structural integrity of the car. I had difficulty getting in the car once due to ice, so prudently have stopped taking it in rain or snow. The car is always damp feeling and musty smelling ( I have allergies) because I think the inner door panels have been soaked repeatedly. I have digital photos available. While appealing to the dealer board, the ri registry official claimed there was no record of complaints such as these at NHTSA, I seek to remedy that oversight. If you contact me I have complete details available.
- North Scituate, RI, USA
- Washington, DC, USA