10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 14,592 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Thomasville, AL, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 16V061000 (air bags). The part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
- Boton Rouge, LA, USA
Takata recall: It has been 8 months since the recall on my vehicle regarding the passenger side airbag was published. Since that time, I have not transported anyone on the passenger side of the car fearing for their safety. This has created a large burden on my family as the vehicle can no longer Transport my wife and two year old child. The recall has lasted so long that I made the decision to sell the car. Two dealerships (including a Ford dealer) refused to purchase due to the recall on the grounds that they will be unable to sell it while the recall is in effect. No private sale offer comes close to the vehicle's blue book value disclosing the vehicle's condition. I am left with the choice of transporting my family in an unsafe vehicle or taking a loss of several thousand dollars and purchasing another vehicle which, due to the situation, I will struggle to afford. My choice is clear as I will not sacrifice the safety of my family, but this situation is completely unsatisfactory as no safety recall should take the better part of a year (and counting) to implement.
- Fpo, AP, USA
"takata recall", car was involved in accident on November 3, 2016. Car was brought immediately to body shop for repair. Once body shop received car, the driver (steering wheel) air bag was ordered at Ford. Geico, my insurance company notified me on December 3, 2016 that they will no longer cover my rental car expense since its the fault of the car manufacturer why the air bag is not available. So in order to avoid loosing my job I have to pay $26/day for the rental car. I have had to pay over $500 just for the 20 days I have had the rental car. I called Ford customer service and they told me they will not cover the cost of my rental car and they are very sorry I am inconvenienced. This is totally unacceptable, this car was purchased for over $65,000 in 2011 as it is a shelby cobra GT500 convertible. It is one thing if Ford could provide me with an estimated date but they have not provided me with any date so far. I cannot afford what I already paid for the rental car not even thinking of how many more days I will have to pay for the rental until Ford can provide me with an airbag. Please help me in any way possible. Thank you!!!!
- Cutler Bay, FL, USA
Takata recall I had my car at the dealership recently to do necessary repairs to the driver side airbag, there is still an active recall for the passenger side airbag that they are still waiting on parts for. So anyway I rear ended a vehicle while stuck in slow moving rush hour traffic on I35 N in austin tx. This happened after they had worked on my driver side airbag. I was not moving faster than 10mph and the collision impact did very minimal damage to my vehicle and the other driver's vehicle. Since it was bumper to bumper rush hour traffic on a major highway we could not be bothered with waiting for a police report. Like I said the damage was minimal but the accident did cause my airbag to deploy, which did cause minor burn injuries on my hands and arms. This is the most mild traffic accident I have experienced in my lifetime yet it is is the first time I have actually seen an airbag deploy, which is why I believe there may have been flaws with the repair job or the airbag had malfunctioned. I have attempted numerous times to get the dealership to address this issue and I have not had any luck. They keep saying they already fixed it and I am going to have to pay for this out of pocket because my insurance also will not cover the cost of replacing my airbag. So right now I am continuing to drive around with a deployed airbag and my inspection is currently past due. So I have been told that my vehicle needs to be inspected to see if the airbag recall repair work that was done was faulty or incomplete and most likely what caused my airbag to deploy unnecessarily.
- Austin, TX, USA
Takata recall: I was driving in rush hour traffic on IH35 North and I accidentally rear ended a vehicle trying to get on the exit ramp. The impact was pretty mild because no one was moving faster than 5-10 mph. The damage on both vehicles was minimal and barely noticeable but the airbag on my driver side did deploy. I had brought my vehicle to the dealership as part of a safety recall before this accident. I highly suspect that the airbag may have deployed unnecessarily or due to some flaw in the repair job. I have attempted to bring my car to the dealership and upon seeing the airbag deployed, most of the service people start talking about how much it is going to cost to fix it. I have a safety recall letter from Ford assuring me that I should be able to have this fixed promptly and free of charge. I have been in several car accidents, much more severeimpacts than this one but this was the first time I have ever seen my car's airbag deploy, and the letter I have does warn me that it could possibly deploy abnormally.
- Austin, TX, USA
I was recently in a wreck and the airbags deployed. My car is stuck at the body shop because they can not get an airbag for it. My insurance on my rental car will be up in 2 weeks, the car would have been fixed already it just had minor front end damage and the windshield crack due to the airbag and the airbag injured my right arm. It never should deployed in the first place the impact was not even that severe. I have contacted Ford multiple times and they never get back with me this is beginning to get very frustrating. My car is easily repairable but its just setting there because of no airbag. Some help in this matter would be appreciated thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Louisville, KY, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair for an extended period of time. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
- Hampton Bays, NY, USA
Takata recall: Ford requires the car 1 wk to make the repair and does not provide any rental car substitute, so the repair cannot be completed properly!!
- Katy, TX, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign numbers: 15V319000 (air bags) and 16V384000 (air bags) however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced any failures. The manufacturer was made aware of the issue. Parts distribution disconnect and VIN tool confirms remedy not yet found. Updated 09/06/16 according to the invoice, the drier's side air bag inflator was replaced. Updated 0908/16.
- Westerly, RI, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Port Jefferson Station, NY, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Paragould, AR, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Lasbon, CT, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Phoenix, AZ, USA
2011 Ford Mustang. Consumer writes in regards to replacement parts not available at dealership to repair airbag recall. Consumer had vehicle repairs completed at body shop and seeks reimbursement.
- Concord, NC, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Mechansville, VA, USA
The contact owns a 2011 Ford Mustang. While driving approximately 50 mph, the steering wheel locked up and the advance track light and service steering now light illuminated. The vehicle was coasted to the side of the road and was later towed to the contact's residence. The contact notified a local dealer and secured a repair appointment for the following morning. The manufacturer was not made aware of the failure. The failure mileage was 104,000.
- Atlanta, GA, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Warwick, RI, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
- Glenview, IL, USA
- Azusa, CA, USA