10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 14,592 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Flushing, NY, USA
Takata recall. The contact owns a 2011 Ford Mustang. While driving approximately 50 mph, the air bag warning indicator was consistently illuminated. The failure recurred each time the vehicle was driven. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000. VIN tool confirms parts not available.
- Santa Paula, CA, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Brooklyn, NY, USA
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced failure. VIN tool confirms parts not available.
- South Pasadena, FL, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Martinville, NJ, USA
A recall was issued on 05/28/2015 for defective airbags that could result in injury or death if activated. The replacement part is not yet available. I requested that Ford provide a loaner car and I was advised that "at this time, if a loaner vehicle is an option, this is something that you would have to discuss with the dealership. Ford is not offering loaner vehicles. The U.S. government's National Highway Traffic Safety Administration says that it (NHTSA) will organize and prioritize the replacement of the defective airbag inflators to ensure that defective inflators are replaced with safe ones as quickly as possible, addressing the highest risks first. According to NHTSA administrator mark rosekind, you are encouraged to take your vehicle to the dealership for repair as soon as you are notified that parts are available, but you should continue to drive your vehicle until then." So I am being told by the NHTSA that it is ok for my daughter to drive her vehicle and essentially risk her life or serious injury? I would just like confirmation of that since it has been over 4 months and no replacement part is yet available nor have I been given a time frame for when it will be available.
- Taylors, SC, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 02/18/16
- Fort Thomas, KY, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Albuquerque, NM, USA
The contact owns a 2011 Ford Mustang. The contact received a recall notification for NHTSA campaign number: 15V319000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The VIN was invalid. The contact had not experienced a failure.
- Hughson, CA, USA
I was involved in a no-fault accident in my 2011 Ford Mustang in April of this year after someone in the lane to my left who was held up in traffic in his lane pulled out into my lane without looking, causing my vehicle to smash into him. The force of the crash caused over $9,000 in damage to my vehicle and left me with 5 herniated discs, hip problems, and a number of other issues. I have had a series of shots in my neck, as well as my spine, both of which have not alleviated my pain. I am now being told that there is nothing that they can do for my neck at this time, and that I have to just learn to live with the pain, and also that I need to have surgery on my lower back. My airbag did not deploy. Two months later, I got a recall letter in from Ford, but I took my car up to the dealership, and they said that there is nothing that they can do. They weren't even interested in trading my car in. I suppose that I should be grateful that it did not go off, as apparently people are dying when they do, but somehow it does not make me feel better, as this has totally messed up my life these last 6 months that have been filled with time-consuming visits to doctors, chiropractors, etc... I'm only 36 years old, and now I am suppose to live with this?? it's really terrible what has happened. I don't really know who to talk to about a suit for the airbag situation, as I spoke with my injury attorney who is suing the insurance company for my injuries, and he is somehow under the impression that the airbag lawsuits are only regarding the airbags deploying spontaneously, and not that they are just not going off at all when you need them during an accident. I am confident that if my airbag would have done what it was supposed to do and protect my neck and head during the crash, that I wouldn't have suffered such trauma to my spine that led to this. Please advise.
- Houston, TX, USA
The contact owns a 2011 Ford Mustang. While driving 75 mph, the wrench icon illuminated on the instrument panel and the vehicle decelerated immediately. The vehicle was coasted to the side of the road and turned off. The contact restarted the vehicle and the wrench disappeared. The failure recurred. The manufacturer was notified of the failure, but did not offer assistance since the VIN was not included in a recall. The failure was not remedied. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure with the air bags. The failure mileage was 58,000.
- Cayton, TN, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Ridge, NY, USA
The contact owns a 2011 Ford Mustang. While driving at 55 mph, the air bag warning light illuminated. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times, but the dealer was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 15V319000 (air bags). The failure mileage was 42,500.
- Columbia, SC, USA
The contact owns a 2011 Ford Mustang. While driving 55 mph, the air bag warning light illuminated. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times, but the dealer was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 15V319000 (air bags). The failure mileage was 42,500.
- Columbia, SC, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Fosters, AL, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 11/20/15 Ford informed the consumer, they may have the parts in June or July 2016. Updated 12/10/15.
- Athens , GA, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was unavailable. MA 10/23/15
- Peavody, MA, USA
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part needed for the recall repair was unavailable. The manufacturer stated that the parts would not be available for a year or longer. The contact had not experienced a failure.
- Ridge, NY, USA
Airbag light came on and would not go off. Took it to dealership where they told me the passenger side airbag module was faulty. We're going to charge me $600 to replace something that I have no control over and is consider a safety issue and needs to be fixed from what the dealer told me. I have had no accidents in this car to cause that to be faulty and I feel as though this should be something the dealership should have to replace.
- Madison, TN, USA
- Port St Lucie, FL, USA