10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 7,213 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall: We cannot locate parts for the recall repair. The notification was mailed approximately 6 weeks ago. Why recall the parts if replacements are not available" what is a reasonable amount of time to wait for the parts to arrive at the dealer"
- Chuluota, FL, USA
Takata recall. The contact owns a 2012 Ford Mustang. The contact received a recall notification for NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer satcher Ford of graniteville, South Carolina was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Aiken, SC, USA
Takata recall I have repeatedly called up to 5 Ford dealers for months and none of them has ever had parts available for NHTSA 17V024. It is now 14 months since this recall was initiated. I am in the atlanta ga area and so in the high risk group.
- Powder Springs, GA, USA
Takata recall I have repeatedly called up to 5 Ford dealers for months and none of them has ever had parts available for NHTSA 17V024. It is now 14 months since this recall was initiated. I am in the atlanta ga area and so in the high risk group.
- Powder Springs, GA, USA
Takata recall. The contact owns a 2012 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called key scales Ford (1719 citrus blvd, leesburg, fl 34748) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
- The Villages, FL, USA
Takata recall. The contact owns a 2012 Ford Mustang. The contact received notification of NHTSA campaign numbers: 15V319000 (air bags) and 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Conway Ford (2393 us-501 w, conway, SC) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and referred the contact to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 17V024000 (air bags). Parts distribution disconnect for NHTSA campaign number: 15V319000(air bags).
- Conway, SC, USA
The contact owns a 2012 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Frontier Ford dealer (3701 stevens creek blvd, santa clara, ca 95051) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Jose, CA, USA
The contact owns a 2012 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Las Vegas, NV, USA
Takata recall. The contact owns a 2012 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Casco bay Ford (1213 us-1, yarmouth, me) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Brunswick, ME, USA
Takata recall. The contact owns a 2012 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (five star Ford stone mountain, 3800 us-78, snellville, ga 30039) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted and was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
- Decatur, GA, USA
Takata recall. The contact owns a 2012 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called autonation Ford tustin at (714) 627-5558 (2 auto center dr, tustin, ca 92782) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
- Irvine, CA, USA
Takata recall, I have called Ford about the passenger side airbag many times and have had no reasonable reply to the question when will it be done I am constantly concerned for my front seat passenger safety I think Ford would know at least a time frame for this repair but I always get we don't know.
- San Diego, CA, USA
I have been waiting almost two years it seems for parts to become available to replace my passenger side airbag. There has been barely any news about this subject and many of us are starting to lose hope that they are even really concerned about getting these things replaced. I am unable to even have my girlfriend in the car anymore because she feels unsafe. I'm unable to sell the car because people feel unsafe. And I'm unable to trade the car in because the recall is giving the dealerships reason to low-ball me. I live in Florida where it is very humid which is what supposedly causing these things to deteriorate, and yet I've gotten no news for months about when my replacement will be ready. I not only think that the automotive companies should start taking more action in getting this worked out but I think that people who are in my situation should receive compensation. Why should we have to drive around in cars with hand grenades in the dashboard?
- Jacksonville, FL, USA
Air bag inflator has been on recall for almost a year and still no remedy available
- Wilsall, MT, USA
No air bag replacement available for passengers side in a timely manner.
- Newberry, SC, USA
Received a second recall on the passenger air bags for the Mustang in March 2017. Called the 800 number and was told that the parts were not available and we would receive a letter when they were. Here we are in December 2017 and still no letter and no fix for the passenger air bag. The driver side air bags were replaced on 8/5/16.
- San Antonio, TX, USA
Takata recall, my car isn't safe to drive with zero remedy available for recall and cannot sell vehicle for anything near what I paid or what it is worth if problem was fixed, been almost a year and still no remedy.
- Wilsall, MT, USA
Takata recall - Ford dealer is unable to get replacement parts.
- Estero, FL, USA
Takata recall. I received a letter from Ford in March 2017 stating my passenger airbag is being recalled. I called them in may and they still didn't have a replacement available. I called them today and they still don't have them and couldn't tell me when they would be available. I asked for a loaner and they denied me one. I now have a car that only I can ride in and they won't give me a loaner. This amount of time to replace my airbag is way beyond reasonable.
- Greer, SC, USA
- Ocala, FL, USA