I have not received any information as to when I can have repairs done by manufacturer

- Mountain View, CA, USA

Takata recall- Ford taking to long to replace. 18 months so far. I believe Ford's emphasis is on new car sales and they are diverting "safer inflators" to new car production ahead of repairs. I further believe NHTSA is helping Ford and other automakers get away with "choosing" an unrealistic option that only hurts consumers and benefits manufacturers like Ford. For 18 months - I've suffered loss of use and loss of value and I blame NHTSA for not acting quicker and allowing Ford to get away with this for an unreasonable amount of time.

- Colorado Springs, CO, USA

Air bag recall. Have been waiting for it to be repaired. According to Ford customer service the 2014 Mustang should be repaired by end of 2016. According to our dealer, Ford is sitting on the part. It is now 2017. We have received 1 letter to call dealer, we did. Dealer is waiting on Ford to send part.

- Houston, TX, USA

Takata recall - dealer still unable to procure replacement airbags to fulfill recall.

- Vancouver, WA, USA

What is holding up parts to repair airbags on my Mustang?? worrysome to drive a car due repairs essential to our/my safety, and no one can tell me when parts will be available.

- Maple Grove, MN, USA

I have not had an incident. I am filing this complaint, as this vehicle was subject to a recall, #15V319, on 5-27-15 and the repair is still not available. As of 1-4-17, parts to fix the recall issue have not been provided to local dealers. It seems to me that Ford should have provided the parts necessary to effect this repair by this time, as over 1 1/2 years have elapsed since the recall notice was issued. It is unsettling to know that this defect exists as we must still use the car on a daily basis.

- Royal Palm Beach, FL, USA

Takata recall. This is taking way to long to rectify. My letter is dated July 2015

- Akron, OH, USA

The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving approximately 30 mph, the traction control indicator illuminated and the vehicle violently jerked from left to right. The contact pulled the vehicle over and turned off the vehicle. The contact restarted the vehicle and noticed that the traction control indicator was no longer illuminated. When the vehicle was off, the traction control system reactivated on its own. The contact proceeded to drive and the traction control indicator illuminated again. When the contact began to accelerate the vehicle, the front passenger side wheel locked and the vehicle began to accelerate at high speeds on its own. As a result, the vehicle turned aggressively to the right, became airborne, flipped over, and landed on all four wheels. The wheel remained locked and the vehicle was unable to be moved. The air bags did not deploy. A police report was filed. The contact received injuries to the right shoulder. Medical attention was not needed. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 87,000. Parts distribution disconnect.

- Leesburg, FL, USA

The contact owns a 2014 Ford Mustang GT. The contact stated that while driving at various speeds, the vehicle violently swayed from left to right independently. The contact stated that the traction control warning indicator illuminated. The contact pulled the vehicle over and inspected under the vehicle however, there was not any irregularities. The contact resumed driving and the failure recurred. The contact stated that the vehicles wheel seized and the contact lost control of the vehicle. As a result, the contact crashed into a drainage ditch. The air bags failed to deploy. There was a police report filed. The contact did not sustain injuries that required medical attention. The vehicle was towed from the scene and towed to an independent mechanic where it awaited appraisal. The manufacturer was notified of the failure. The approximate failure mileage was 87,000.

- Leesburg, FL, USA

Hello, I hope this message finds you well, I would like to express my deep concern and dissatisfaction with my 2014 Ford Mustang. Unfortunately as you are aware the takata driver side air bag inflator recall has immensely hindered my opportunity of selling the vehicle. Ford has not been helpful, due to the recall the value of the vehicle has strongly decreased. They have not relayed substantial information which will essentially fix the recall. "a notice will be sent to you in the mail", I have not received any information in the mail. I've called numerous times and it appears quite frankly Ford does not care about this issue. Ford Motor Co has demonstrated a disregard on when the parts will be sent to fix the recall, and or helping me get rid of the vehicle. I have a payoff amount of $18,168, unfortunately for me I've been dealing with this recall for nearly two years. I would greatly appreciate your assistance with Ford Motor Co. Thank you and happy holidays. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Weston, FL, USA

Takata recall - Ford changed the status of my driver side airbag inflator recall from "remedy not available" to "recall incomplete", implying that parts are now available and it is now my responsibility to have it replaced. But no dealership in my area has any such parts, and cannot even estimate when they may be able to order parts to comply with this recall. I have checked with two Ford dealers in my area (portland Oregon) and they cannot help me resolve this. Ford is wrongfully changing the status of this recall for unknown reason(s).

- Beaverton, OR, USA

Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- Montgomery, TX, USA

Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

- Hollywood, CA, USA

Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired for an extended period of time. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Lake Worth, FL, USA

Takata recall - we live in Florida, and our airbag has not been replaced. I contacted a local Ford dealership on July 29, 2016 and was told they had no parts. I am concerned this is taking too long. We need this vehicle for work, so not driving it is not an option.

- Crawfordville, FL, USA

"takata recall" the recall on my 2014 Ford Mustang air bag was published in May 2015. It is now December of 2016 and we have not heard anything further in regards to the air bag issue. What are we waiting for" when can I expect to get my airbags replaced"

- Gardner, MA, USA

The contact owned a 2014 Ford Mustang. The contact stated that while driving at 20 mph, the driver side frontal air bag deployed independently, which caused the vehicle to crash into a utility pole. The contact sustained injuries to the face, a bruised knee and sprained wrist which required medical attention. A police report was filed. The vehicle was towed to an independent mechanic. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 15V319000 (air bags). The manufacturer was notified of the failure. The approximate failure mileage was 18,000. The vehicle was destroyed. The VIN was not available.

- Whippany, NJ, USA

Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Kansas City, KS, USA

Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.

- Waco, TX, USA

Takata recall. The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 01/06/2017

- Huddleston, VA, USA