10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 17,901 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When traveling at 65 miles a hour the airbag light, traction control lights and ABS light came on the vehicle also lost power steering. I was told that because the airbag light was on the airbags would not function. Dealers report that rear driver hub driver side caused the issue. Dealer refused to cover under warranty even though airbag system was still under warranty.
- Alexandria, VA, USA
For the past three years. When I go to work. Everything is fine. When I leave work. I back the car up about 15-30 feet. Then pull out of the parking lot. When I pull out. As I press the gas & start going faster. The car stalls, jerks as if the breaks are pushed, then starts driving as normal again. It happens all the time. But my Ford place says it has to do it with them driving for them to know what to do or what the issue is. Then this past week. The same thing happened. But it happened for a longer time and the traction control light brinked the whole time I was trying to accelerate. So a friend at a Ford body shop told me it was probably my ABS sensor. Also the hood of my car started to loose paint for no reason. No rust. It's just flaking off. The flacking started near the headlight underneath the top of the hood. & is slowly coming towards the top of the hood. My 36,000 mile warranty just expired right after I noticed the issue. And they wouldn't cover it. I don't think that's right!
- Jonesboro, LA, USA
After driving approximately 5 miles at highway speed, several warning indicators illuminate, including advancetrak unavailable, the ABS indicator, traction control indicator, and air bag indicator. All of these systems become unavailable.
- Russellville, AR, USA
The A/C system shut down while traveling on an interstate and only blew hot air. The entire A/C system and its components had to be replaced and the vehicle was only two years old. A leak was found under the vehicle as it was parked in a driveway. Upon further inspection, the leak was traced back to the master brake cylinder and brake booster. The master cylinder had to be replaced when the vehicle was only three years old.
- Corpus Christi, TX, USA
I have a manual transmission. Vehicle was parked with the emergency parking brake fully engaged. Vehicle rolled downhill and crashed into a fence. Contacted dealer and they said vehicle was not covered by any recall.
- Kamuela, HI, USA
The contact owns a 2015 Ford Mustang. While driving approximately 70 mph, the driver approached heavy traffic, but the brakes did not slow down the vehicle. The driver used the emergency brake to slow the vehicle down. There were no warning indicators illuminated. The vehicle was taken to the dealer (fort mill Ford in fort mill, SC, 803-948-8202) where it was diagnosed that the booster block needed to be replaced. The vehicle was not repaired. The vehicle was towed back to the contact's residence. The vehicle was later taken to an independent mechanic who diagnosed that there was a blown head gasket. The manufacturer was made aware of the failure and stated that there was no recall. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The failure mileage was approximately 66,000.
- Pittsburgh, PA, USA
When the car is still silent for several minutes it run out of breaks and the sound when braking is dry and it seem to shave. The recommendation on the Ford dealer was not much use of the breaks, in my impression this is was completely irresponsible
- Coto Laurel, PR, USA
The break pedal is too close to the accelarator and if you press down far enough of the brake, your foot may also touch the accelerator, thus causing the car to accelerate while you are trying to slow down or stop. I contacted the dealer as well as the district office, but they found nothing wrong. Finally, they had someone ride with me and they noticed that at a certain point, my foot was coming in contact with the accerarator by maybe 1/8". the dealer said they couldn't do anything about fixing it because there had been no recall issued. I have had numerous occasions where I have almost been in an accident because of this, even after I became aware of the issue. I can't beleiev that I am the only one in the country who has had this problem, and my feet are not that big. I believe by moving the brake pedal to the left about 1/4" will resolve the issue. The dealer said they would do it when/if a recall was issued. As stated before, this happens when the brake pedal is depressed beyond a certain point, which is usually when hard braking, or a quick slowdown is required and there is no time to think about where your foot is in relation to the accelerator.
- Chandler, AZ, USA
Brembo brake kit squeals when driving at slow speed coming to a stop. My car as 13K miles on
- Red Oak, TX, USA
There is a high pitched squeal when applying the brakes in stop and go traffic, or turning around. Seems to happen more early morning (dew or wetness). This started with about 500 miles on the car, and service indicated the brakes needed broke in, still continues with 4,000 miles on the car.
- Newark, DE, USA
Under light pressure the brakes squeal in a high pitch. Especially in stop and go traffic. They also squeal when braking around corners. I see excessive wear in the rear rotors for a car with less than 3000 miles also. The dealership said it was the composition of the rotor metal that it was no worries..I worry. I was a master tech for 15years and this isn't correct. I bought a $50G car so I could have a good car and warrantee.. "???"
- Chicago, IL, USA
While driving my vehicle for a weekend get away, I had total brake loss while driving the vehicle in heavy traffic. Brake pedal became really hard and went down all the way to the floor. I had to used my hand brake to reassure my self of stopping and not colliding with the vehicle in front of me. After pulling over and turning the vehicle off for about 3 minutes, I cranked the vehicle back on tested the brakes before I continued and they felt normal, the temperature outside was 115. Two days later, as I am pulling up into my designated parking stall of my work. Brake pedal became hard and nonexistent, pedal went all the way to the floor and had to use the hand brake to stop the vehicle. I parked the vehicle and set up an appointment with my purchasing dealer that same day. At the end of my working day, I turned over my vehicle and tested the brakes before leaving the office, just to make I had brakes. And just like last time brakes were normal. I dropped off my vehicle on Thursday at 5:15 pm, today is Monday and they are still working on the problem.the service advisor, who is working on my case is giving me a projected response day of Wednesday. That would mean, that my vehicle would be in at the repair facility for a about 4 working days. The problem that he is foreseeing is that they are having difficulty replicating the issue. At this point I just want to rest assure that I will be safe driving my vehicle. Also, I am not the only person with this similar situation. And in one occasion he was involved in a serious car accident that has been recorded.
- Norwalk, CA, USA
On July 4th, my 2015 Ford Mustang, had a break pedal issue, the pedal would lock and would not allow vehicle to stop. The fist time happen to me wile driving 55 mph and I was lucky because it was early in the morning on a not buy avenue so I was able to top the car with the hand break. However, in the process I was not able to stop at a red light. The tow the vehicle with 882 miles and returned to me with 882 miles. Service was horrible I had purchase the rental car option and the car was not provided to me until the day after the incident. In addition, they only conducted a visual point inspection and reprogrammed the PCM. I spoke to my case manager at Ford and they guarantee that they had resolve the problem and that it would not happen. Unfortunately on August 1st only a month later and at around 1500 miles, the break pedal locked and this time I was involve in an accident. Although I was driving only 35 mph, my vehicle suffer sever damages. I tow the vehicle to Ford and expected a rental car, but they told me that I would have to pay for the rental, which is stupid because my extended warranty should cover the expenses of the rental. I feel lucky that I had the accident at a low speed and I didn't have any injury to my self. However if it would been at a highway speed I could be death and possible many other, due to an issue that I had presented to Ford a month in advance. I hate Ford, I am scare to drive, and every time I hear a honk I panic. Today is a week since the accident and dealership has not even look at the car since they are still waiting on Ford instructions. The dealership excuse is that they need to drive the car to diagnose the issue, however the wheel and tire and the arm that help to give the direction of the car is damage and does not allow them to drive it. Now Ford wants to drive it!!
- Mission , TX, USA
The contact owns a 2015 Ford Mustang. The contact stated that while driving at 45 mph, the brake pedal was depressed and traveled to the floor board. The contact was able to slow the vehicle using the emergency brake. The vehicle was towed to the dealer for diagnostic testing. The dealer was unable to determine the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500.
- High Point, NC, USA
The contact owns a 2015 Ford Mustang. While reversing out of the driveway, the rear brakes failed. The failure recurred several times. The vehicle was taken to a dealer where it was diagnosed that the brakes malfunctioned. The manufacturer was notified of the failure. The failure mileage was 200. The VIN was not available.
- Rio Rancho, NM, USA
I was driving down the road and when I tried to brake for a stop light the brake pedal pulsed against the pressure of my foot and would not let me stop. I used the emergency brake to keep from wrecking my vehicle into the vehicle in front of me. I decided to go directly to my workplace, using my emergency bake to stop at each light/stopsign, after this happened. In addition to the brake issue, when I went to accelerate from stop the vehicle would accelerate very slowly as if in a limp mode. No lights have appeared on my dash and Ford has told me there are no codes stored. They say that having it towed has reset my vehicle"!" Ford has told me that because they dont see any codes stored in the computer I should pick up my vehicle and drive off with it. My father ownes a mobile electronics shop and has seen lots of different issues on many vehicles where the cpu's in the vehicle has issues and causes the vehicle to act in many faulty ways. Some with codes, others without. It appears to me that one or more of the cpu's in my vehicle have a defect causing my vehicle to act this way. I feel very unsafe driving this car now and do not agree with Ford that I should continue driving my vehicle.
- High Point, NC, USA
Rental car, I was in stop and go traffic going into the Lincoln tunnel when the brake peddle did nt work properly. The peddle went down almost to the floor. When applying the brakes. The peddle pulsated and needed a lot of pressure to stop the car. The brakes started to work again after about 10 minutes. This incident was scary and could have caused an accident. I reported the incident to enterprise car rental.
- Freehold, NJ, USA
I failed to leave the car in 1st gear on an approximately 4% grade. I engaged the parking brake and left the vehicle. The vehicle remained parked in place for 20-30 minutes. Somewhere between 0 and 30 minutes later, the parking brake released and the vehicle rolled down the grade, causing damage to the vehicle and neighbor's property. I am an ex-braking engineer and have reproduced the defect multiple times well under the FMVSS 135 protocol limits of acceptable performance. I communicated this to Ford customer care and they wish for me to have body damage replaced through insurance.
- Shelby, NC, USA
The contact owns a 2015 Ford Mustang. While driving at low speeds and making turns, there was a loud noise located near the front brakes. The vehicle was taken to a dealer on multiple occasions where the failure was unable to be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
- Canutillo, TX, USA
- Peachtree City, GA, USA