Air bag defect since new vehicle delivery. I took delivery of this vehicle about two weeks ago and immediately left with it on vacation. When driving off the dealer lot I noticed that the air bag light in the dash was on. But thought this to be normal as that is how the dealer delivered it to me and that I am used to GM vehicles where the air bag light is on under proper conditions. Today while at the dealers body shop for minor paint repair I was told to immediately take the vehicle to their mechanical shop as the light on a Ford indicates the system is not working. The dealer was accommodating and in short order diagnosed the problem to be a defective drivers side air bag. They then took the part out of a similar new car in stock and replaced mine. The problem was not solved. I am now driving a loaner vehicle and being told that a clock spring is on order.

- Sobieski, WI, USA

2015 Ford Mustang GT was in an accident, where I rear ended another vehicle. The front end was pushed in about 3-4 inches to the point where the drivers door no longer opens and the hood no longer closes, this prompted the knee airbags to go off, driver side airbag went off perfectly fine, however driver side deployed only half way (more like 1/4) which rendered it defective. Spoke to 2 separate Ford dealerships about it and was told they don't know how an airbag is supposed to work because they did not design it. Recorded the small conversation I had with the Ford dealership service rep, was short because they wouldn't help me, they just basically cut me off and as you can see the airbag failed to deploy properly. Https://www.youtube.com/watch?V=kb-umsm7ih0.

- Los Angeles, CA, USA