The contact owns a 2019 Ford Mustang. Once the vehicle was placed in reverse, the backup camera failed to operate. Simultaneously, the traction control, cross traffic system fault, drive mode selection not available, hill start assist, rod suspension, and blind spot system fault off warning indicators illuminated. The contact took the vehicle to crossroads Ford Lincoln, Inc (1070 versailles rd, frankfort, ky 40601, 502-695-1990) and was informed that the vehicle had a defective battery. The battery was replaced, but the failure continued. The contact took the vehicle back to the same dealer on multiple occasions; however, the failure persisted. The manufacturer was notified of the failures and was informed that a regional manager would call him back to provide additional assistance. The vehicle had not been repaired. The failure mileage was 166.

- Georgetown, KY, USA

Instrument cluster is blank upon start-up. This vehicle should be included in the NHTSA campaign number 19V076000. At vehicle start-up, the instrument panel cluster assembly sometimes misfunctions and shows a blank display. This has happened 3 times since I have owned my car for only 1 month. I brought it in for service on 6/4/19 and walker Ford supposedly updated the instrument panel cluster software to fix this problem but it happened again and on 6/18 upon starting the car, the instrument panel was blank. The vehicle was stationary in my garage. I got in it to go to work and started it and the panel was blank. I turned car off and went inside the house and called Ford. I then went back into car and restarted it and it was fine. It was working again.

- Palm Harbor, FL, USA