Some 2024 Ranger vehicles may exhibit a condition with the keyboard disappearing and not allowing more than two letters to be selected when searching for a contact in the SYNC Phone List. This may be due to the software in the accessory protocol interface module (APIM). Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q4. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.
