10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 1
Average Mileage:
8,292 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

Jan 272001

Windstar

  • miles
Parked car in driveway, next morning noticed car low on right front, had car towed to Ford garage. Had broken coil spring right side and Ford had no explanation way it broke. Had to have both springs and struts replaced. Saw an article in newpaper about Ford having a problem with coil springs and an investigation by the NHTSA and think Ford should have to paid for part or all of replacement

- Norht East, PA, USA

problem #19

May 102000

Windstar

  • miles
Coild sring failed, causing front tire to be shredded and blow out.

- Wayne, MI, USA

problem #18

Feb 062001

Windstar

  • Automatic transmission
  • miles
While backing out it sounded like consumer ran over a chunk of ice, from scraping noise. Consumer stopped, and looked, and didn't see anything. While the consumer continued driving, he discovered that the left front of the vehicle had collapsed and was riding on the tire, which later on exploded. Both front springs were replaced.

- Lakeland, MN, USA

problem #17

Apr 012000

Windstar

  • miles
Both front coil springs broke while the car was parked. It was like a mimni-=explosion. Several neighbors came out of their houses to check. In addition, the breaking of the springs also broke the driver's side cylinder for the ABS breaking system. The breaking of the coils springs also gouged very badly the driver's side front tire. I replaced it. The bill for the work and parts and tire amounted to over 500 dollars. I contacted Ford Motor Company on or about April 1, 2000. Their rep said "we're very sorry but can't do anything about it." It happened in weslaco, Texas, where I spend the winters. I live in Virginia, mn. Telephone here in tx is [xxx]. address is [xxx], [xxx]#[xxx], [xxx], tx [xxx]. I'm sending this to you because I read an article in this morning's paper stateing that this type of failure was under investigation. Please include my situation in your documentation. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Virginia, MN, USA

problem #16

Jan 032000

Windstar

  • Automatic transmission
  • miles
Front coil spring broke.

- Scranton, PA, USA

problem #15

Jan 262001

Windstar

  • Automatic transmission
  • miles
While driving, front coil spring on passenger side broke causing damage to 2 tires.

- Cheektowaga, NY, USA

problem #14

Feb 012001

(reported on)

Windstar

  • miles
Front coil springs broke, puncturing tire. Vehicle has been repaired.

- Andover, MN, USA

problem #13

May 152000

Windstar

  • Automatic transmission
  • miles
While traveling consumer heard a noise.then, front end of vehicle dipped down to left side due T a broke coil spring.

- Buffalo, NY, USA

problem #12

Jan 302001

Windstar

  • Automatic transmission
  • miles
While traveling at 35 mph and without any indication, front end fell down on tires. Technician stated coil spring broke.

- Bellefonte, PA, USA

problem #11

May 012000

Windstar

  • Automatic transmission
  • miles
While driving 20 -25 mph consumer heard a crunching sound. Then, felt like something was rubbimg on wheel. Front left tire blewout, and front of vehicle dropped to ground, front coil spring had broken.

- Cuyahoga Falls, OH, USA

problem #10

Jul 031999

Windstar

  • miles
The front spring broke causing damage to the stabilizer bar, the upper strut bracket, and the ABS sensor.

- Stamford, NY, USA

problem #9

Jul 282000

Windstar

  • Automatic transmission
  • miles
PE 00 024/suspension coil spring breakages: Right front coil spring broke while pulling out of parking lot. Vehicle towed to independent repair shop, and still waiting on parts.

- Grayling, MI, USA

problem #8

Aug 032000

(reported on)

Windstar

  • miles
When driving consumer noticed vehicle was noisy when making a turn. Consumer contacted the dealer for rountin repairs, and dealer noted that left front coil spring broken in half which could have caused an accident. Coil spring was replaced. PE00-024.

- Lancaster, NY, USA

problem #7

Apr 212000

Windstar

  • miles
I have had nothing but problems with this Ford Windstar since I purchased it in 8/98. In July of 99 my vehicle would not start and then it became a stalling problem. For 3 mths the dealership could not find the problem. Then on April 21,00 the coil spring broke, and the spring was jammed into our tire while doing 70 on the West Virginia turnpike. Luckily we were not killed or injured. Ford has received a letter concerning these issue's and has not responded.

- Depew, NY, USA

problem #6

Jun 082000

Windstar

  • miles
Consumer and family got inside of vehicle, husband noticed a flat tire on front driver's side. He changed the flat tire. Half a mile down the road noticed a smell coming from vehicle. Pulled over onto the shoulder. Then heard a pop, donut tire popped off also. Vehicle had to be towed to dealership. Mechanic told consumer that front springs had to be replaced. Dealership has a back order.

- Topfield, MA, USA

problem #5

Jun 162000

(reported on)

Windstar

  • Automatic transmission
  • miles
Vehicle was parked for a couple of minutes when there was a loud explosion. Front driver's side coil springs broke, causing vehicle to drop down to the ground, which almost damaged the tires. Consumer has contacted the dealer.

- Bliss, NY, USA

problem #4

Jun 132000

Windstar

  • Automatic transmission
  • miles
Front coil springs broke. Vehicle towed to an independent repair shop. Mechanic informed consumer that parts were on national back order. Manufacturer was contacted, and informed consumer that they were unable to predict when they would get the orders in.

- Dedham, MA, USA

problem #3

May 122000

Windstar

  • Automatic transmission
  • miles
Left front coil spring broke & punctured the tire. Dealer inspected vehicle & couldn't give consumer on explanation why it happened. There was no damage to the strut.

- Jackson, MI, USA

problem #2

May 102000

Windstar

  • Automatic transmission
  • miles
While backing car out of driveway driver's side front sank down, took vehicle to dealer, and they said the spring mounting on drivers side was busted. Consumer felt this was unsafe because if it were on highway, it could have caused a very bad accident. Only one spring has been replaced, since there was only one spring available.

- Huron, OH, USA

problem #1

Jul 041999

Windstar

  • Automatic transmission
  • miles
While driving less than 30 mph front coil spring broke on the driver' side. The front tire was damaged because of this. Driver was able to avoid a crash. The front coil springs have been replaced at owner's expense. This is a company owned vehicle. Report given by president/CEO.

- Minn, MN, USA