10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 74,570 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Consumer stated the front end of the vehicle was bouncing, also the front hub bearings were replaced.
- West Springfield, MA, USA
This van is 3 years old. Corrosion most likely caused the problem with strut rods & sway bar links. Obviously this manufacturer was not concerned with quality B/C of all these problems. The Ford company will not reimburse me (my van is no longer covered by factory warranty) unless they issue a recall on any particular problem. I just don't understand why I would have all these problems with a vehicle that was less than 2 yrs old when the problems started. Maybe you can't help me, but I wanted to lodge a complaint.
- Carbondale, PA, USA
While driving at 60 mph severe vibrations occurs, causing safe handling of vehicle to become extremely difficult, cause unknown. Consumer states local dealer has tried various things such as tire balancing, alignment and changing all four tires but nothing has resolved the problem, local dealer stated that this particular vehicle has this problem and they dont know what to do to correct it.
- Salem, MO, USA
While consumer was traveling on the highway vehicle started shaking, and lost contol. Hit a guardrail, and flipped over three times. The consumer was traumatized, and didn't remember anything.
- Los Angeles, CA, USA
Right front strut failed.
- Louisville, CO, USA
Persistent loud groan or rubbing sound occurs when steering wheel is turned to left and when turning to right when straightening out from left turn. Front end shop advised struts and strut support brackets require replacement at cost of $588. Vehicle is 6,000 miles out of warranty. Shop supervisor expressed suprise that such components require replacement. Because of service back-ups dealer has not yet advised on proper solution.
- Moore, SC, USA
My wife was turing left at a red light and was waiting for pedistrians to cross the street. As she turned the corner the right front tire snapped off of the hub and almost hit a lawyer! all five of the studs broke off, the metal indicated they were fresh breaks. There was not any indication of the nuts being lose, the nuts were still screwed on the studs. The wheel and nuts did not look scared as if they had been lose. Pior to the wheel coming off there had been no shimmy or vibration at all. I had driven the vehicle the previous night and had not felt anything out of the ordinary. She had only accelerated from the left turn position about 15ft and could not have been going faster than 5 mph. The vehicle had not been serviced after we purchased it. Thank god she was not on the interstate in 5'oclock traffic!
- Charlotte, NC, USA
Front struts broke while driving on the hwy at 30-35 mph on a snowy road condition. Dealer notified and repairs wer emade at consumer's cost.
- Harrisville, NY, USA
When traveling approximately 55mph or more vehicle would vibrate. Went to dealer & had the wheels changed 5 different times. The steering wheel would shake, but vehicle was controlable. There would be clunking noise going into drive or reverse. Has been an intermittent problem.
- Orwell, OH, USA
Vehicle pulls to either the right or left if the steering wheel is released for one second. It pulls so badly that while driving it wanders into other lanes. Dealer has not been contacted.
- Pahokee, FL, USA
Had taken vehicle to dealer to check steering. Vehicle would wander over the road. Would make popping noises when making right turns.
- House Springs, MO, USA
Suspension system poor stability, feels as if it will turn over on occasions.
- Orangeburg, SC, USA
Vehicle unstable when going down the road.
- San Mateo, CA, USA
- Wantagh, NY, USA