10.0
really awful- Crashes / Fires:
- 0 / 4
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 58,003 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I believe I have some type of electrical issue. I started testing different parts of the dashboard lights such as the driver seatbelt. I purposely drove several miles in my neighborhood with the seatbelt over me, but not engaged and the light did not come on. My airbag service light came one for service, they serviced it, it came back on, they replaced a seatbelt component, the light was off, but came back on, they did another replacement and the light is now off. My frontend was making funny noise when making turns, they replaced my rack and pinion. My service stabilitrak light, service traction control light came one, they fixed it, they came on again, they kept my vehicle for a day and fixed it. They are back on again along with the ABS light and now I'm told that I probably need a break job. Breaks were not mentioned the other times. My electronic key pad deteriorated and no longer works, they said it was user handling, my other key pad is not malfunctioning, you can see were the pad is begining to sink in, but they said it's my handling. The case is chipped and the chipping has occurred in the same place on both key pads. My middle seat passenger side case came apart twice, each time they fixed it, it's now broken, and I was told they don't repair broken parts. I am still under the bumper to bumper warranty, but GMC will not replace my key pads, and the service tech says he will try really hard to get my seat covered. The tint on my windows have been replaced three times and still is not correct. My dvd player does not play correctly and has not been fixed since it's been in my vehicle. My vehicle is a 2009 Acadia. I had a leak in the trunk, they fixed that. Air pressure will not stay consistent, was told by service advisor to over inflate to compensate, which is different from what the owners manual states. Tire pressure issues needed sensor replaced after several trips to service department. The vehicle is an expensive piece of junk.
- Jacksonville, FL, USA
The battery has died three different times after being driven the night prior. I have taken it into the shop once where they said nothing was wrong, but the battery was low, they charged it. The second time (a week later) I was told the battery could not keep a charge so they gave me a new one. Now three months later, it dies again. Waiting to hear what they are going to do now. I can't imagine a car that is a year old can go through two batteries, needing a third.
- Porter Ranch, CA, USA
Power door locks inoperative after shifting into park intermittently. Locking occupants inside of vehicle. Vehicle has been repaired three times where it was purchased for this safety issue. After shutting vehicle off, issue resets itself with proper power door locks operation.
- Westfield, IN, USA
Purchased a new 2009 GMC Acadia, the navigation, radio and dvd system failed. Vehicle only had 405 miles on it. I noted that there were 4 electrical failures documented in NHTSA report on the Acadia. The nav. Radio and dvd are powered by the electrical system as is the computer system and for this reason I have concern that a computer failure might occur while driving the vehicle which could be a serious safety concern. The vehicle was taken to dealer for repair, they could not repair the failed system nor did they even know what was wrong with the system. Dealer had to replace the system. No reason by the dealer was given as to why the navigation, radio and dvd system failed. They said they may never know why it failed. The failed equipment was to be sent into GMC for a failure analysis.
- Alpine, UT, USA
- Indianapolis, IN, USA