The contact owns a 2012 GMC Acadia. The contact received notification of NHTSA campaign number: 15V415000 (structure) however the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.

- Aurora, CO, USA

After my liftgate opened, it shuddered and came crashing 3/4's of the way down. Had I been in the way, I would have been hit and undoubtedly injured. Very dangerous situation which has caused me to be unable to use my vehicle for which it is intended - I cannot access the cargo area for loading and unloading heavy and large items.! I purchased this vehicle explicitly for it's large cargo area and easy accessibility. I now have a very difficult time loading and unloading heavy and bulky items from the backseat of my car.

- Oldtown, ID, USA

As power liftgate was opening, I started to retrieve items from back of vehicle. All of a sudden, as the liftgate reached the top of it's opening range, it immediately slammed down about 12 inches, hitting me in the head and causing severe neck pain, and continued to travel down. At this point, I am unsure what the actual defect is as I have not taken the vehicle to GM yet to be diagnosed. In googling this issue, I came across another person that had the same thing happen. "I made a report to the NHTSA. The number is 10464171"

- Wilmington, NC, USA