10.0
really awful- Crashes / Fires:
- 0 / 5
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 45,280 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have been having electrical or radio problems since 2016 finally in 2017 they replaced the radio they stated the radio was the issue. Because my radio freezes and turns off and on.every second months later it started doing it. I am a nurse I am a busy mom too. Took it back to dealer and they did reset, update and the radio was fine. Months later there I go having same issue and now no warranty for radio. Now they are saying that they cant replace with warranty because is not covered. Wow is insane, dealer does not want to take part in this issue. I have seen a lot of people comments with same problems with radio of this model too. I need a solution to get my radio fix. I have had to go to the dealer and literaly tell them what is wrong with my car in order for them to fix.
- Gaithersburg, MD, USA
After the "service battery charging system" announcement, my husband went online to find I probably needed a new battery. I drove a few blocks and had the battery/alternator tested (they were fine). When driving home the vehicle entered low power mode. Many systems started turning off: Radio, heater, stability, traction, ABS, speedometer, and the vehicle started chugging. By now I was on a portion of the highway that was rural and trying to make it to closest mechanic. However, the car lost power/turned off. With this was loss of power steering and I let it coast to the furthest/safest spot. I've read others lost power braking, but I let it coast so far that I wouldn't know. The car lost power to the point my 4-way flashers wouldn't work. I've paid a tow bill and have no idea what's going to happen. Very, very frustrated and disappointed. Please know one hour elapsed between my battery/alternator being tested and the car dying on the highway (I stopped quick for groceries).
- Elk Rapids, MI, USA
I put May 6th as I have video of the dashboard. I get traction control, stabilitrak and reduced engine power. I had it in the shop in April for this issue. They couldn't duplicate it so I took video. The only code they could get was replacement of the ECM. The dealership said we could replace two relays that control the voltages or the ECM. They didn't know what was wrong with and just wanted in their words throw parts at it. My husband bought those GM relay parts and replaced them. He cleaned the throttle body. These items did not fix it and problems continued. Car left him sit and wouldn't turn back on. Car was towed to dealer. The ECM was replaced on August 23rd for $530 plus an oil change. I picked the car up on the 24th. I drove to work fine. I left work and within 5 minutes of driving the car had the same error message. This was late Friday so dealer was called Monday morning. They couldn't see my car for a week because the original technician at training and vacation. However, car died on my husband on the 28th and car got towed. Now they want me to spend another $500+ dollars to replace the primary fuse box. Note a new technician is looking at the car with the previous technician on vacation. This technician remembered a similar incident and they replaced the primary fuse box. No error code diagnostic just a hunch. Do these technicians that work in the same dealership not talk to each other? my GMC service liaison says I authorized the ECM replacement so I won't get money back on that work. I trusted what they said. They felt this was going to fix the problem. How can I trust them on this. Extremely frustrated. There was a recall on other GM models but not this one for similar issues. Seems GM has a problem that hasn't been resolved.
- Ellicott City, MD, USA
The steering wheel has a telescoping adjustment that claps when you press down on the steering wheel also it comes up without even using the button to move it. If I am driving down the road I can pull up on the steering wheel or push down on it and it clapes on it's own.
- Paso Robles, CA, USA
I purchased a 2013 GMC Acadia from car max on February 16th of this year. After 3 weeks the battery was completely dead, but car max reimbursed the cost to replace. Fast forward to May 24th...as I try to leave from work the vehicle would not start. The dash displayed several messages: Reduced engine power, stabilitrak off, and battery saver active. The vehicle was towed to tire kingdom and the diagnosis was a bad fuel pump/fuel pump module. The part was replaced and computer reset. All was well for 3 days and the same problem occurred including a dead battery! I drove the vehicle approximately three more days before the same issue happened again. This time, I had it towed to the GMC dealership. They had my vehicle from June 5th- June 12th and even though they received 6 error codes, they stated it was the battery (the same one replaced in February and was recharged a week prior). I was sure that wasn't the only problem, but they were confident it was. I had to pay $508 out of pocket for battery/ diagnostic because my warranty only covers the diagnostic with repairs. All seemed well for 3 days. This time after starting the vehicle and reaching my destination the truck would not shut off! I immediately called GMC (cel illuminated) and after 10 minutes the engine shut off. I took it to them the next day and they started it had a bad fues block. They repaired it, but 8 days later the vehicle wouldn't start again! on July 2nd it was taken to a shop for the 6th time! this time they are saying it is the ECM. I purchased this vehicle because my husband's 2003 GMC Yukon has 286,000 miles and little things are starting to go. Ironically it has been more reliable than this 2013!! I have only had this vehicle for 4 months and have already paid out over $1000 in repairs/deductables. What a nightmare!
- Lake Wales, FL, USA
The service department failed to properly repair my vehicle and possibly sold my vehicle to me with prior knowledge of faulty "battery charging system". I was told I just needed a new battery (which was replaced twice within the same week). This process began on 11/12/2016. I received the same error on my dash (battery charging system needs servicing) and my battery had to be jumped just like before on 4/12/2017. I contacted onstar and made an appt.with the service department at mccarthy morse Chevrolet for the next morning (4/13/2017). However I didn't make it because my car went up in flames in my garage about 15mins. After me and my children got out of it!!!! other issues that were addressed during this 6mo. Time frame included: A/C replacement, head gaskets and head bolts replacement, timing chain and cam shaft actuators replacement, and flywheel replacement. I feel like the services department had prior knowledge of these issues and didn't correct them before either.
- Raymore, MO, USA
The contact owns a 2013 GMC Acadia. While driving 70 mph, the vehicle decelerated to 40 mph and the traction control, stability control, and engine reduced power warning indicators illuminated after the failure occurred. The engine failed and the vehicle was towed to the dealer (jack maxton Chevrolet East dublin road columbus, Ohio, 43229, 614-681-0129) where it was diagnosed that the computer system failed due to the throttle body. The composition sensor was reprogrammed and the throttle body was replaced. The failure was not corrected and recurred after three months. The vehicle was taken back to the same dealer for diagnostic testing and a failure code was produced at the fuse box. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 70,000.
- Pickerington, OH, USA
Right headlight harness shorted out, needs replacement
- Saginaw, MI, USA
Vehicle has approx 60K miles, blind spot sensor stopped working suddenly. This is a hazard as the driver comes to depend on this indicator and it goes out suddenly with the location of the sensor under the wheel well/bumper. Resulting cost to repair was over $600 (for passenger side) at the dealership. And I was told it was likely that the driver side would go out next year. The design & where this sensor is placed is particularly problematic for low temp states as the sensor is plastic, gets water in it and freezes and bursts open the plastic container. This is particularly concerning when it goes out while driving - the driver comes to depend on the sensor lighting up the mirror when someone is in your blind spot and this SUV has a particularly large area where cars can not be seen. This is a hazard and should be recalled due to the design of this. As consumers, we should not bear the cost of this repair due to a horrible design. I have the actual module that was replaced or can provide pictures upon request. I can also supply a copy of the repair bill if someone wants to reimburse me the cost of this repair.
- Mount Horeb, WI, USA
The contact owns a 2013 GMC Acadia. While driving approximately 5 mph, the vehicle stalled without warning. The vehicle failed to restart and was towed to the dealer who stated that the failure was contributed to the faulty electrical system. The vehicle was currently being diagnosed. The manufacturer was not notified of the issue. The approximate failure mileage was 44,000.
- Green Bay, WI, USA
The contact owns a 2013 GMC Acadia. The contact stated that while driving at approximately 55 mph, the lights on the instrument panel flashed and the engine stalled. The vehicle restarted after numerous attempts. The failure recurred twice. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was not included in NHTSA campaign number: 14V614000 (electrical system). The failure mileage was approximately 2,000.
- Breckville, OH, USA
My vehicle has completely shut off 4 times in the past 2 years while driving, thank god there was no accident. Also my power door locks have locked and unlocked repeatedly by themselves without pressing any button in vehicle or key fob. The locks will go up and down until I shut the car off and then restart. The locks has happened 6 times. Also, my electric power steering gear(rack) needed to be replaced at 30000 miles. There were 2 recalls one for airbags and one for seatbelts. This vehicle is unsafe and frankly dangerous, thank god it never shut off on a highway. I have brought it to two different GMC dealer service centers and they can not diagnose or recreate the problem which means they cannot fix these problems. I don't know if this is isolated to just my vehicle or this is a problem related to this particular model and year car. I do not feel safe driving this car, please help us. Thank you.
- Scranton, PA, USA
After I returned home from a short 5 mile drive in the evening on 11/19/13, I shut off my 6 month old car in the driveway and smoke began pouring out of the hood and sparks and fire were coming out below the engine. I called 911 and by the time they arrived about 5 minutes later it was a full blown, roaring fire and the entire front end was consumed. My driveway suffered burn damage as well. Thankfully nobody was hurt. GMC has been awful to deal with. They have not replaced my vehicle, not repaired my driveway and have stopped returning my calls. The fire inspector said it was their fault and thinks it stemmed from the heating element that heats the windshield fluid. They are still doing more testing to get the final results though. I feel helpless and totally ignored by GMC. I have tried everything to get through to them and simply to get my car replaced and my driveway repaired because of the faulty product they sold me. Their customer service is terrible and I will now never purchase another car from them and will spend as much time as I have sharing this incident with others considering purchasing one of their vehicles. I have a video of the whole thing I am happy to share.
- Wilton, CT, USA
While dropping off some kindergarteners after a playdate, I was parked in my friends driveway and left 2 children in the car with the doors closed. As I stood there with my friend next to the car, I noticed flames shooting out the front left passenger tire. We got the kids out, the car was filling with thick smoke, and turned off the ignition. We called 911 and the fire department arrived within 4 minutes and were able to put the fire out and disable the battery. GM had the car picked up and dropped us a brand new 2014 Acadia a few weeks later at no charge. We were told it was an electrical problem with the windshield wipers but I wanted to be sure this incident was reported since no one asked for a formal report. I just want to be sure this doesnt occur to any other families that may have worse consequences.
- Westport, CT, USA
- Smithdale, MS, USA