10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 23,242 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When the vehicle is shifted into park to turn off the engine the sensor shows it is not in park and will not let you turn the engine off.
- Elmira, NY, USA
My 2017 GMC Acadia shut off lost all power for a couple mins at a busy intersection in September 2020. All power restore after several minutes and attempts to restart. I took in to the dealership however they could not duplicate. Now on the 28th of December 2020, the vehicle lost all power again at the same busy intersection! no power at all! could not even turn my hazard lights on to warn traffic that was coming up behind me on the highway! the vehicle remained like this for 10-15 minutes! couldn't even have anyone push it off the road because we couldn't shift it to neutral either. I took it back to the dealership as GM advised and they still could not duplicate. The dealership tried but cannot make sense of why this keeps occurring randomly. I had my small children in the car this time and we are lucky we did not get rear ended! I fear that my family is not safe in this vehicle.
- Walkersville, WV, USA
Gear shift would go into park but would not turn off engine, lock doors, turn off lights. Warning light read to "place in park."
- Norco, CA, USA
With vehicle parked I get a message of shift in park and vehicle doesn't fully turn off. It is known as an issue for GM vehicles - bulletin issued.
- Bloomfield Hills, MI, USA
Starting vehicle after 10 hours of vehicle not running, the vehicle cranks/has a delayed start for approximately 4 to 8 seconds. Battery, alternator and start was check and all was in working order. I was told the issue may be a defective fuel pump, due to the engine losing fuel pressure after not running for an extended period of time.
- Tucson, AZ, USA
The contact owns a 2017 GMC Acadia. The contact stated the vehicle failed to acknowledge when the gear shifter was placed in the park position causing the battery to become drained. Additionally, the contact was unable to turn off the vehicle with the gear shifter in neutral. Randy wise Buick GMC (2530 owen rd, fenton, mi 48430, (810)936-4300 stated that the warranty was expired and there was no recall on the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 36,000.
- Fenton, MI, USA
The car will not turn off and reports on the dashboard display 'shift to park' even though the shifter is in park. Truck will roll when it shouldn't be possible. Also, unless you can get it to acknowledge you're in park, headlights and all accessories stay on. An alarm sounds if you leave the vehicle. It's a mess and although GMC knew about the issue in mid 2018, refuses to fix it without payment. This should be a mandatory recall.
- Celebration, FL, USA
The contact owns a 2017 GMC Acadia. The contact stated that after parking the vehicle, the ignition failed to turn off. The contact stated that the vehicle ran on for 20 to 30 minutes. King O'rourke Buick GMC located at (756 smithtown bypass #102, smithtown, NY 1178, (631)482-7312, confirmed the failure. The contact was informed that the vehicle was covered under warranty. The contact was later informed that the bumper to bumper warranty had expired and that the contact would be responsible for the repair costs. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.
- Holtsville, NY, USA
When parking vehicle after placing vehicle in park and pushing ignition off dash warns shift to park and vehicle will not turn off completely. Must restart vehicle shift to a different gear then shift back to park and turn vehicle off again.
- Havelock, NC, USA
I attempt to place my Acadia into park and power down my vehicle only to get a "shift to park" error message. I am unable to power down my vehicle and not fully park my vehicle even though I have parked it. This occurs daily and has occured 15-20 times in 1 attempt to park. I have to attempt to turn car back "on" and then put car into drive or reverse driving about a foot or so than attempt to repark my vehicle. Only to have to repeat this step over and over til it finally disappears. GMC customer service associate claims they are unaware of the issue. Of course this issue only occurred after my vehicle warranty expired.
- Zion, IL, USA
When shutting down the vehicle a "shift to park" message appears on the console and the electrical system does not shut down. In order to clear the problem, the vehicle must be restarted and the shifter moved between gears and back to park, sometimes several time before successfully shutting down. Dealer said that even though the car had only 35000 miles on it, it wasn't covered under warranty as the vehicle had been in service more that 36 months. Charged me $590 to replace the shifter assembly. Opened a case with GMC, but they declined to do anything about it.
- Henderson, NV, USA
Shift to park problem, the dealer tried fixing it 3 times now and having a problem with the wheel. When sometimes turning the car. I can feel something is like stock on tge wheel making me feel like the wheel is gonna get off. I trued contacting the dealer and Chevy office for a buyback but they aren't approving it cos they said I dont have enough reason for them to approve it. Even tho I keep telling them I am not gonna wait for anything bad to happen since I have a 5 month old baby with me. Tge obly thing they suggesting is having it checked. And that's it.
- Lahaina, HI, USA
Between 1300-1500 RPM there is a hesitation for acceleration. It seems the transmission shudders at this RPM at different speeds. This will be the second time the vehicle has been to the dealership with this complaint. The 1st time this occurred the technician reported the car was several bulletins behind and was brought current. This did not resolve the issue. If anything the issue became more noticeable. A brake sensor and gas pedal assembly have also been replaced due to defect.
- Plainfield, IN, USA
The contact owns a 2017 GMC Acadia. While driving, the check engine and traction warning indicators illuminated. In addition, the vehicle hesitated and stalled. The failure recurred three times and the vehicle was taken to brenengen Chevrolet Cadillac (531 theater rd, onalaska, wi 54650, (608) 783-8900). The dealer diagnosed that fuel was leaking, the engine was misfiring, and the motor failed and needed to be replaced. The dealer called GM and was waiting for more information. The vehicle was not repaired. The failure mileage was approximately 57,720.
- Lacrosse, WI, USA
Vehicle states, 'shift to park, ' when trying to turn off engine when it is already in park. Turn vehicle back on and have to shift multiple times out and then back into park before car will recognize it is in fact in park to shut down entire engine. Have replaced battery once already. Vehicle is stationary and foot is on break when trying to turn car off. Has been happening since purchase but, just got fed up with it.
- Liberty Twp, OH, USA
Shifter keeps locking. Happened 4 times where shifter had gotten stuck in shift and unable to control car. Gear assembly has been replaced 4 times and nothing is working.
- Cranford, NJ, USA
The contact owns a 2017 GMC Acadia. The contact stated that the vehicle would not shut off and the engine ran for hours. Eventually, the internal system recognized that the vehicle was in park and finally turned itself off. The manufacturer had not done anything to address the failure; however, they issued technical service bulletin number: 18-na-297 on December 13, 2018. The contact called numerous unknown dealers across the country to try to buy the part mentioned in the service bulletin, but the part was still on backorder. The part that was needed for the repair was the transmission shifter assembly (number: 13528228). The cost of the part was less than $150. The contact stated that the vehicle was out of its initial warranty. The failure mileage was 47,500. The VIN was unknown.
- Arlinton, TN, USA
The contact owns a 2017 GMC Acadia. While driving various speeds, the air conditioner spontaneously turned on to the high setting on several occasions. There were no warning indicators illuminated. The vehicle was taken to ray skillman southside Buick GMC (8424 us-31, indianapolis, in 46227, (317) 497-0711) where it was diagnosed that the control module needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and stated that the vehicle was working as designed and a beneficial feature that was activated with the outside temperature and humidity. The failure mileage was unknown.
- Indianapolis, IN, USA
I have requested at least 4 times for repair of my car 2017 Acadia. Several caution light on the dashboard comes on including the engine sensor(malfunction indicator lamp). While driving the car it looses power to accelerate. When pressing the gas pedal the car stalls. This issue has happened on both the highway and city. There have also been times when turning into a parking lot I have felt some vibration. Additionally, the car dashboard gives out commands for putting the car in park after it is stationary.
- Kernersville, NC, USA
- Camp Lejeune , NC, USA