10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
24,273 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #20

May 272020

Acadia

  • 36,500 miles
Starting vehicle after 10 hours of vehicle not running, the vehicle cranks/has a delayed start for approximately 4 to 8 seconds. Battery, alternator and start was check and all was in working order. I was told the issue may be a defective fuel pump, due to the engine losing fuel pressure after not running for an extended period of time.

- Tucson, AZ, USA

problem #19

Jun 012018

Acadia

  • 36,000 miles
The contact owns a 2017 GMC Acadia. The contact stated the vehicle failed to acknowledge when the gear shifter was placed in the park position causing the battery to become drained. Additionally, the contact was unable to turn off the vehicle with the gear shifter in neutral. Randy wise Buick GMC (2530 owen rd, fenton, mi 48430, (810)936-4300 stated that the warranty was expired and there was no recall on the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 36,000.

- Fenton, MI, USA

problem #18

Apr 232020

Acadia

  • 24,750 miles
The car will not turn off and reports on the dashboard display 'shift to park' even though the shifter is in park. Truck will roll when it shouldn't be possible. Also, unless you can get it to acknowledge you're in park, headlights and all accessories stay on. An alarm sounds if you leave the vehicle. It's a mess and although GMC knew about the issue in mid 2018, refuses to fix it without payment. This should be a mandatory recall.

- Celebration, FL, USA

problem #17

Dec 022019

Acadia 6-cyl

  • 40,000 miles
The contact owns a 2017 GMC Acadia. The contact stated that after parking the vehicle, the ignition failed to turn off. The contact stated that the vehicle ran on for 20 to 30 minutes. King O'rourke Buick GMC located at (756 smithtown bypass #102, smithtown, NY 1178, (631)482-7312, confirmed the failure. The contact was informed that the vehicle was covered under warranty. The contact was later informed that the bumper to bumper warranty had expired and that the contact would be responsible for the repair costs. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.

- Holtsville, NY, USA

problem #16

Feb 232020

Acadia

  • 48,000 miles
When parking vehicle after placing vehicle in park and pushing ignition off dash warns shift to park and vehicle will not turn off completely. Must restart vehicle shift to a different gear then shift back to park and turn vehicle off again.

- Havelock, NC, USA

problem #15

Feb 172020

Acadia

  • miles
I attempt to place my Acadia into park and power down my vehicle only to get a "shift to park" error message. I am unable to power down my vehicle and not fully park my vehicle even though I have parked it. This occurs daily and has occured 15-20 times in 1 attempt to park. I have to attempt to turn car back "on" and then put car into drive or reverse driving about a foot or so than attempt to repark my vehicle. Only to have to repeat this step over and over til it finally disappears. GMC customer service associate claims they are unaware of the issue. Of course this issue only occurred after my vehicle warranty expired.

- Zion, IL, USA

problem #14

Jan 292020

Acadia

  • 35,000 miles
When shutting down the vehicle a "shift to park" message appears on the console and the electrical system does not shut down. In order to clear the problem, the vehicle must be restarted and the shifter moved between gears and back to park, sometimes several time before successfully shutting down. Dealer said that even though the car had only 35000 miles on it, it wasn't covered under warranty as the vehicle had been in service more that 36 months. Charged me $590 to replace the shifter assembly. Opened a case with GMC, but they declined to do anything about it.

- Henderson, NV, USA

problem #13

Nov 192019

Acadia

  • miles
Shift to park problem, the dealer tried fixing it 3 times now and having a problem with the wheel. When sometimes turning the car. I can feel something is like stock on tge wheel making me feel like the wheel is gonna get off. I trued contacting the dealer and Chevy office for a buyback but they aren't approving it cos they said I dont have enough reason for them to approve it. Even tho I keep telling them I am not gonna wait for anything bad to happen since I have a 5 month old baby with me. Tge obly thing they suggesting is having it checked. And that's it.

- Lahaina, HI, USA

problem #12

Jan 052020

Acadia

  • 41,000 miles
Between 1300-1500 RPM there is a hesitation for acceleration. It seems the transmission shudders at this RPM at different speeds. This will be the second time the vehicle has been to the dealership with this complaint. The 1st time this occurred the technician reported the car was several bulletins behind and was brought current. This did not resolve the issue. If anything the issue became more noticeable. A brake sensor and gas pedal assembly have also been replaced due to defect.

- Plainfield, IN, USA

problem #11

Nov 072019

Acadia

  • 57,720 miles
The contact owns a 2017 GMC Acadia. While driving, the check engine and traction warning indicators illuminated. In addition, the vehicle hesitated and stalled. The failure recurred three times and the vehicle was taken to brenengen Chevrolet Cadillac (531 theater rd, onalaska, wi 54650, (608) 783-8900). The dealer diagnosed that fuel was leaking, the engine was misfiring, and the motor failed and needed to be replaced. The dealer called GM and was waiting for more information. The vehicle was not repaired. The failure mileage was approximately 57,720.

- Lacrosse, WI, USA

problem #10

Oct 042019

Acadia

  • 20 miles
Vehicle states, 'shift to park, ' when trying to turn off engine when it is already in park. Turn vehicle back on and have to shift multiple times out and then back into park before car will recognize it is in fact in park to shut down entire engine. Have replaced battery once already. Vehicle is stationary and foot is on break when trying to turn car off. Has been happening since purchase but, just got fed up with it.

- Liberty Twp, OH, USA

problem #9

Sep 112019

Acadia

  • 31,000 miles
Shifter keeps locking. Happened 4 times where shifter had gotten stuck in shift and unable to control car. Gear assembly has been replaced 4 times and nothing is working.

- Cranford, NJ, USA

problem #8

Jul 232019

Acadia 6-cyl

  • 47,500 miles
The contact owns a 2017 GMC Acadia. The contact stated that the vehicle would not shut off and the engine ran for hours. Eventually, the internal system recognized that the vehicle was in park and finally turned itself off. The manufacturer had not done anything to address the failure; however, they issued technical service bulletin number: 18-na-297 on December 13, 2018. The contact called numerous unknown dealers across the country to try to buy the part mentioned in the service bulletin, but the part was still on backorder. The part that was needed for the repair was the transmission shifter assembly (number: 13528228). The cost of the part was less than $150. The contact stated that the vehicle was out of its initial warranty. The failure mileage was 47,500. The VIN was unknown.

- Arlinton, TN, USA

problem #7

Sep 012016

Acadia 6-cyl

  • miles
The contact owns a 2017 GMC Acadia. While driving various speeds, the air conditioner spontaneously turned on to the high setting on several occasions. There were no warning indicators illuminated. The vehicle was taken to ray skillman southside Buick GMC (8424 us-31, indianapolis, in 46227, (317) 497-0711) where it was diagnosed that the control module needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and stated that the vehicle was working as designed and a beneficial feature that was activated with the outside temperature and humidity. The failure mileage was unknown.

- Indianapolis, IN, USA

problem #6

Aug 242018

Acadia

  • 30,100 miles
I have requested at least 4 times for repair of my car 2017 Acadia. Several caution light on the dashboard comes on including the engine sensor(malfunction indicator lamp). While driving the car it looses power to accelerate. When pressing the gas pedal the car stalls. This issue has happened on both the highway and city. There have also been times when turning into a parking lot I have felt some vibration. Additionally, the car dashboard gives out commands for putting the car in park after it is stationary.

- Kernersville, NC, USA

problem #5

Dec 142017

Acadia

  • 2,200 miles
Engine feels like its going to stall when stopped at stop signs or red lights. The car lunges forward when in park on an incline.

- Holland, PA, USA

problem #4

Sep 242016

Acadia

  • 200 miles
I went to a local dealer and complained about a vibration/rumble while driving. It happened mostly around 1200-1700 RPM. The service manager heard of the problem. There was a manufacturers bulletin outlining the problem and suggesting a fuel management software upgrade. This was done. The bulletin also applied to Cadillac XT5, which is on a shared platform with my 2107 GMC Acadia denali AWD. There are now several new RPM ranges when the vibration/rumble occurs in addition to the old 1200-1700. Not only has the old problem re-appeared but there are certain conditions about 1500 RPM when I am starting out from a stop for about 50 feet where the problem seems to almost stall out and then with a big clank (like down shifting or transmission is slipping and then suddenly engages) and takes off. I cannot help but think there is going to be a mechanical breakdown of something due to the sudden engagement and clank or even stalling out in traffic, if this problem is not fixed. I contacted the dealer once again but have not heard back yet.

- Stow, OH, USA

problem #3

Mar 202018

Acadia

  • 22,000 miles
2017 GMC Acadia denali AWD. While accelerating on to a highway, after moving forward partially into a lane, my vehicle locked up and would not move forward. When pressing the gas pedal, a loud griding noise would occur. Weeks later, problem undiagnosed and vehicle still at GMC for repair.

- Claremore, OK, USA

problem #2

Dec 242017

Acadia

  • 347 miles
2 instances within a 2 week period. On 12/13/2017 vehicle is being driven and engine power is lost and car turns off we had to pull over side of the road when trying to restart the car it sputters and wont start.. 2nd instance on 12/24/2017 car was once car was put in gear it stalled would not restart or even turn over. Dealer replaced battery and fuel pump regulator module the 1st time. 2nd time dealer does not know what the problem is.

- Colonia, NJ, USA

problem #1

Nov 172016

Acadia

  • miles
Truck constantly fails to start. Keyfob not recognized. Computer system crashes, rear air vents fall out. Faulty gas tank and gas line. Cannot fill up gas tank past 1/2 a tank. Been happening since inception and is constantly in and out of service for the same issues over the past year. Not being able to start the truck is a safety hazard to me and my family. There needs to be an alternate way to start the truck should the computer system crash.

- Centereach, NY, USA