10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 19,957 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Shift to park not engaging into park position, it was stationary
- Quincy, MA, USA
Park to shift warning when trying to shut off vehicle. Problem "fixed" 12/28/2108 but resurfaced again October 2020. Now "out of warranty" many posts with other owners experiencing recurring issue. Does not seem to be a consistent fix. New shift mecahnism, new wiring harness and "bending" the metal contact point that depresses the switch to eliminate the warning "lockout" are the most common fixes. I believe this widespread of an issue should be addressed by GMC instead of burdening owners of affected vehicles with the costs of "trying" different fixes. Thank you
- Phoenix, AZ, USA
Since I purchased this vehicle I've had the stabilitrak, parking brake, steering assist warnings pop up along with lights flashing and the car reduces power when this happens. If you reset the codes, itt stops. I've taken it back to the dealer to get it fixed and they don't know what's wrong with it. I've had this vehicle 3 years and it's been nothing but trouble.
- Galatia, IL, USA
The 'shift to park' light comes on even though my car is already in park. I have to sit there and rock my shift back and forth until the warning lamp goes off. Otherwise I can't turn my car off.
- Basile, LA, USA
Car gives "shift to park" notification when car is shut off even though it clearly shows it is in park. Car will not fully shut off. Have to turn car back on and wiggle shifter or put it in reverse/drive and then back in to park for the car to fully turn off.
- Marine City, MI, USA
The "shift to park" warning message shows up and won't permit car to be shutoff. Vehicle is stopped and at rest and is placed in "park" as designated by shift lever light and dashboard indicators, and the auto door unlock feature activated correctly when placed in park. On 9/21/20, it took me about 10 minutes of trying different positions and by physically moving vehicle to a different parking space. Problem occurs sporadically. This same problem has occurred a total of about 5 times in the last 2 weeks but not as severe as this last time. Vehicle was previously serviced 11/2019, when vehicle was under warranty with 10,062 miles for the same issue in which the dealer replaced a shifter harness. Now, 9/21/20, 10 months later, and 12,400 miles, the same problem has re-emerged. The vehicle is now out of warranty. This is obviously a manufacturing or engineering defect.
- Nazareth, PA, USA
When I park my car, and the gear is in park, when I try to turn the car off, I receive continuance notifications stating "shift to park" and can not fully turn the vehicle off. The issue has been continuous and at times can take up to five minutes before I can fully shut the vehicle off. The most recent event was 9/17/2020. I have several videos of the issue occurring. This is a known issue with the dealership but they will not fix it on this vehicle since there is no recall and is out of bumper-to-bumper warranty.
- Stockton, CA, USA
I get an error message when trying park my car stating "action required, shift to park". display shows car in park and shifting console in park. Sometimes takes me multiple times shifting and reshifting, and driving back around to get the car to shut off. This morning took 15 minutes of trying to get the car to park and shut off.
- Avon, OH, USA
I'm having issues of getting an error message on my dashboard of 'shift to park' when the SUV is already in park. I've had this randomly over the past few weeks, but figured I'd just mention it to the dealer at the next appt. Generally, I restart it, move the gear shifter, and then it goes into park. Saturday, the gear shifter showed I was in park, the error message came on, and I started rolling backwards! I was thankful no one got hurt, but I'm concerned that one of my kids could have been behind me and this happen. I put on the break, had to turn off the car, and then restart it, move the shifter before it would recognize being in park.
- Bartelso, IL, USA
I bought my 2017 GMC Acadia on August 3, 2020. When I got home I put my vehicle in park and on the screen it said "shift to park." I had parked on a hill and I thought maybe that's what had caused it. So for the next couple weeks it has done the same thing multiple times. I am usually parked and shifting it into park. I have been late to work because I am constantly fighting with the shifter so my car will shut off. I have googled it and there a ton of reviews saying that they are having the same problem as me. I am very disappointed that nothing is being done about this. I paid a lot of money for my vehicle and I'm making a payment on it as well. I have to small children and it's a safety hazard because some has made comments that their vehicle rolls backwards. Something needs to be fixed. Some have had it fixed and two months later it happens again. I have called the GMC dealership near me, corporate, and the dealership I bought it from and they are all looking into the problem. We, as in the people that bought the vehicle, shouldn't have to pay for a mistake the GMC clearly knows about.
- Lynn, IN, USA
The horn on my 2017 GMC Acadia is very hard to push. It takes both hands. And is still very hard to push. If I had to activate my horn to avoid an accident, I would not be able to in time. And I have to take both of my hand of the steering wheel to push it. This is a very bad design and should be corrected.
- Ottawa, KS, USA
The vehicle displays "shift to park" when turning off vehicle even though the transmission is already in park. We have tried many times to restart the vehcie and shift the vehicle. As designed, the keys must stay with the vehicle, so the occupant either has to leave the keys unsecured or stay with the vehicle. I've had to unhook the battery because the electronics will not shut off when in this state. We have had instances where someone has to stay with the vehicle for periods of time. An online search shows many complaints about this issue and no definitive fix.
- Cedar Rapids, IA, USA
I will shift my car to park and then I go to shut off the car and I get a message that pops up saying "shift to park" I can not lock my car and wont shut off filly until I can get it to shift into park fully. Vehicle was stationary when I shifted to park it had happened about 10 to 25 times in the last month
- Ashford, CT, USA
Car will not recognize that the car is in park and will not shut off.
- Abilene, TX, USA
The vehicle, when parked, shows a warning that states"action required:shift to park" and the vehicle will not turn off. This has led to the vehicle dying in parking lots, at home, once when on vacation. The shift lever is in park, the dashboard shows that it is in park, and when the engine off button is pressed the vehicle will not turn off and asks the driver to shift the car to park, where it already is. This has been a hazard to our family and our families health as the vehicle will then die eventually because the battery runs out. It is apparent that there is a severe malfunction in the electrical/gearbox/computer system not recognizing where the shifter is at the moment. I would like to add a photo but if I were to turn the car on to take the photo the car likely will not turn off, and then die once again. This has been ongoing for approximately a month to 6 weeks. I will put the date below as approximately July 4th 2020.
- Sacramento, CA, USA
Although in park, the dash alerts the following message : 'shift to park' this alert does not allow the vehicle to be shut off fully as the radio still plays, lights remain in and the dash remains lit. Have tried to restart and shift into different gears then return to park as well as engage the emergency break. Nothing works to fix this.
- Lake Park, GA, USA
The vehicle will show to be in park, but the vehicle will say it is not in park enabling me from being able to shut the vehicle down. There seems to be a shift assembly issue. I've only had the vehicle 3 months but this has become a reoccurring issue over the last week.
- Mustang, OK, USA
Place the vehicle into park. Go to shut vehicle off and the dash tells you to shift to park. You have to keep shifting in and out of park till it registers its in park other the electronics don't turn off and if not parked on level ground vehicle will roll. I park in a parking garage and if I wouldn't have been paying attention my vehicle when starting to roll could have easily hit another car or even worse a person. My vehicle is going into shop today so if documents are need I will have them.
- Greenwood, LA, USA
When being placed in park to turn off vehicle, message states "shift to park". when this happens I am unable to lock doors, parking lights stay on as well as radio. It takes several attempts to get it to not read " shift to park". this happens very often.
- Kansas City, MO, USA
- Walkersville, WV, USA