GM case #[xxx]; GM recall bulletin: 15595A National Highway Traffic Safety Administration campaign id for recall: 16V054 GM issued a recall bulletin related to a defect in certain 2015 GMC Canyon trucks due to loss of power steering due to a poor electrical connection within the torque sensor harness connector. This presents a greater risk of a crash and a safety concern. My name is [xxx] and I own a 2016 GMC Canyon VIN #[xxx]. my stability track indicator came on and my power steering stopped working. I took my vehicle into a GM dealer and was charged $180 to diagnose the problem. I was told due to low voltage the recommendation was a new battery. The battery was replaced costing me an additional $140. The next day, the stability track indicator came on and my power steering stopped working again. I took it into the GM dealer again and was told this time there was an issue with my torque sensor which is the same issue in the recall bulletin #15595A for the 2015 trucks related to power steering. Concerned and frustrated, I called GM and was issued with the aforementioned case #. I was told someone would call me, which no one did. The dealer then informed me that GM would cover 80% of the cost still leaving me with a bill of $734! I wrote this compliant to GMC for several reasons and including NHTSA due to the safety issue. This is obviously the same issue being experienced in the 2016 trucks not just the 2015 trucks. I am bringing attention to this issue as this issue may constitute a recall needed for the 2016 which hasn't been done. This is not only concerning as the issue presents risk of a crash, a safety concern and owners like me having to incur out of pocket expenses. I am requesting an investigation into my issue and for GMC consideration of reimbursement of $734 in addition to $320 out of pocket expenses. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- La Mirada, CA, USA

Power steering goes out while vehicle is moving at either normal speed or low speed. Error messages appear indicating loss of power steering and traction light comes on. Shutting down engine and restarting can clear. If shutting down doesn't work disconnecting battery cable can clear the problem. This problem occurred numerous times over several days. It occurred both on city streets and rural highway. It occurred during turns and while driving straight. It occurred at normal highway speeds and at lower parking lot speeds. This occurred six times in one day. After clearing the last time we returned home and took the truck to a GM repair shop. This same problem has been recalled in the 2015 GMC Canyon (recall N202313200). The loss of power steering allowed the 63 year old female driver to ease off the rural highway however when the power steering failed in a city parking lot the male driver had to use all his strength to steer the vehicle. In the event this had occurred with the female driver in a situation where a turn had to be navigated she would not have had the strength to negotiate the turn possibly causing serious injury or property damage. Owner has opted to have repaired at his own cost due to safety concerns. Total cost to replace the steering gear assembly including the power steering control module was $1565.21

- Mayo, FL, USA

Power steering constantly goes out making extremely difficult to maneuver the vehicle. Same issue as 2015 recall

- Fredericksburg, VA, USA

Highway driving on 3/24 and two lights warning me that power steering and stability(traction) control were disengaged. Traveling approximately 70mph, steady speed on smooth road,

- Mesa, AZ, USA

II was driving my GMC Canyon and the power steering went out and the warning light came on and "loss of power steering, drive with care". I parked the care and waited 15 minutes, restarted the truck and the warning light went off and I was able to drive home without a problem. The next day I was driving at low speed and the same warning light came on with the additional warnings of "stabilitrak" and "steering assist reduced" and I lost power steering. I pulled over and restarted the truck and the light stayed on and I had no power steering. I continued driving home without power steering and stopped for a short while and when I restarted the truck I had power steering again. I did a web search and it said 2015 and 2016 Canyons and Colorado's were having this issue but only 3000 we recalled. I wanted to make you aware of my problem and see if the recall should be for more than the 3000 vehicles.

- Savannah, GA, USA

Unable to get the keys out of the ignition when come to a complete stop and is in park.. the key won't get released from the ignition.. I have to restart the truck several times and repeat taken the keys out. It is as if the ignition won't recognize the key..

- Bloomfield, CT, USA

The power steering has gone out completely on several occasions. Vehicle is very difficult to control especially when on interstate at higher rate of speed. This is dangerous. It is a shame that GMC only included 2015 Canyons in recall and not 2016 but also that NHTSA has not intervened on this very dangerous malfunction.

- Crane Hill, AL, USA

Power steering goes out while driving and steering wheel will get hard

- Troutman, NC, USA

Like thousands of other Canyons/colorados, power steering fails at random times causing steering wheel to be ripped from hands. Extremely dangerous. Happens at all speeds, moving or stationary. I don't understand why it's only recalled on 2015 models when it's exactly same problem.

- Fredericksburg, VA, USA

Driving down the road and my steering wheel locked up with a notification popping up saying power steering drive with care. I couldn't turn the steering wheel at all. I had to put my truck in park in the middle of the road and turn it off and turn it back on in order for the message to clear and my steering to work again. Luckily I was close to the house and didn't have to drive much further. I'm worried it will happen again which is scary because I have a one year old and another newborn coming in the next few months.

- Grapevine, TX, USA

Driving 65 miles an hours and steering wheel locked, several times, I could of had an accident on the express way, it happened again while I try to take it to the dealer today 09/19/2020. I also have pics of the warning it provided me, 'stabilitrak' and 'power steering drive with care' truck was in motion when this occurred.

- Weslaco, TX, USA

The contact owned a 2016 GMC Canyon. The contact stated that on 10/14/2019, while braking to make a right turn into the GMC dealership (brown & brown AT1550 E drivers way, gilbert, AZ 85297, (480) 835-0900) for routine maintenance, the vehicle lost power and the power steering was disabled making steering very difficult. This occurred again before arriving at the service entrance. The contact stated that multiple warning lights were illuminated both times. The contact was able to restart the vehicle. The contact was informed that a software update needed to be performed. The vehicle was repaired. The manufacturer was not informed of the initial failure. The approximate failure mileage was 47,216. See invoice attachment. He second failure occurred on 9/16/2020 while the driver was slowing down to make a right turn. The vehicle lost power and there was a loss of steering assist making steering very difficult. The contact stated that multiple warning lights were illuminated both times. The contact was able to restart the vehicle, but the problem occurred again that day. On 9/17/2020, the vehicle was tolled to henry brown Buick GMC located at 1550 E drivers way, gilbert, AZ 85297, (480) 835-0900. The second failure mileage was 55,468. The problem could not replicated or identified. See invoice attachment. The contact sold the vehicle on 9/29/2020.

- Mesa, AZ, USA

Latelly I'm having problem it a GMC Canyon 2016 that cause the vehicle to loose power steering loss, and stability control assist which make the car to become very hard to maneuver, in the highway and local roads the first time this happen was beginning of August I brought to the dealer he reset the controls and problem disappeared just to return one month later.

- Ma, MA, USA

When you are driving the power steering goes out. The steering wheel is very very hard to turn with the power steering out. You must stop and turn of the car so it resets (so far this has solved the problem). This has happened now 2 times over the last week. My car is 2016 and GM has recalled 2015 with the same problem. Most likely the same parts so the recall should be extended to include 2016's.

- Beavercreek, OH, USA

When I am drive, I will get a message on the dash that reads " service... power steering, drive with care" and another saying, " service... stabilitrack" once I receive the message I will lose power in my steering wheel and it'll get extremely hard. Completely not safe and vehicles of the same make and model, but different year are all having the same problem.

- Los Angeles, CA, USA

Twice in the last 4 days the power steering failed. Received a warning of a power steering problem on the dash and then lost all power assist. Had to pull over and then restart the car to restore the power steering

- Bella Vista, AR, USA

Periodic loss of power steering. Not consistent. Happens while driving, sitting idle with engine on. Must pull over and cycle ignition. Steering loss is dangerous. Limited control of the vehicle. Brought to dealer several times before they told me to replace the gear assembly for $2,000. Vehicle has 62K mile and is out of warranty

- Nesconset, NY, USA

I was driving the listed truck on a six lane highway (270) in Missouri when my power steering completely failed. I was able to exit the highway by using every bit of strength I had and I'm a six foot tall 200lb man. It was Saturday but I was able to get the truck to the dealer and provided them with a memo detailing the failure. They were closed for the weekend. The steering had been acting suspect before and in fact I had an appointment the following Monday to have it checked. Had it been my wife or granddaughter driving when the failure occurred the results might have been tragic. Following my experience I did a social media search and found many incidents identical to mine with the same type of truck. My truck is a GMC and the Chevy Colorado is the same. This truck had 62,000 miles and I have owned it since it was new. The steering pump is electrical which replaced an old and proven hydraulic style that rarely failed. I have been driving 60 years and never had one fail. I question the ability of GM engineering to design a new type of pump that is reliable. Their inability to do so results in a $1900 repair not to mention a potential loss of life. In my case GM did pick up a portion of the repair but my share still equaled $750.

- Edwardsville, IL, USA

My 2016 GMC Canyon has experienced eight power steering assist failures while driving since late 2019. The associated steering service warning light and audible alarm are activated along with traction control off and antiskid control indicators. The alarms clear upon restarting vehicle and steering assist returns. Issue has occurred at both highway speed and low speed. The event frequency recently increased from random to five events over two consecutive days vehicle mileage on 2/23/2020 is 38459 miles..

- Battle Ground, WA, USA

The vehicle lost power steering while on the highway. Vehicle was towed to repair shop. Computer could not pick up the problem. Power steering was working again.

- Blooming Grv, NY, USA