Used auto start, got in truck few minutes later and heard from rear window and a hissing and smelled electrical burning in the cab and saw smoke coming from driver side rear power sliding window. I shut off the rear window defroster and brought it to the Freehold Buick GMC dealership in NJ. They told me they tried to duplicate problem and couldn't find anything wrong. Returned to me with no corrective action taken by them. Two days later with the rear defroster on the drivers side rear window exploded and shattered while I was driving which startled me and almost caused an accident. When I returned to dealership they said it wasn't their problem as they couldn't find anything wrong and to replace it would be 1500 dollars. As of this complaint, I see there are 17 other identical complaints. There is also a customer satisfaction program (laughable) from GMC #N192265660 which identifies the problem and action the dealerships are supposed to take. But only for certain areas in the USA, Which mine did not. (purchased in PA, registered in NJ). How this is not a recall is ridiculous. It is listed as a "thermal event" Not sure how they got away with this. Its the incipient stages of a fire period. It involves a window which when starrers completes obstructs your vision and is a cut and blinding action if gets in eyes while driving. I implore the NHTSB to investigate this and order a full recall. It likely caused injuries or deaths already that are not known or reported as the reason for the accident/incidents.

- Jackson Twp, NJ, USA

Sitting at a traffic light, I could smell smoke. My Entertainment dispatch was showing a Green lightening bolt, and I knew that my phone didnt work on the center console charging pad. I lifted up the center console pad, and it was completely full of smoke. It appears that a bad design by GM has the wire running up to the wireless charging pad, in the same path as the lid hinge, and it appears that over time, the hinge has worn away all of the protective material on the wiring harness. The wiring harness is burned and charred for as long as the eye can see. Unsure what has been affected by this yet, as it goes into the shop tomorrow.

- Fort Wayne, IN, USA

When making turns left and right at low speeds power to the truck shuts off, the steering wheel jerks left or right and warning lights and beeps are activated. The vehicle will continue through momentum, but as you try to turn the steering wheel, the wheel will jerk violently rendering the turn dangerous. This also happens when backing up and turning. The vehicle has to placed in park, ignition shut off and turned back on to continue through the turn and drive. This issue is sporadic and unpredictable. I've avoided near accidents on 5 occasions. The same symptoms occurred during the 2015 GMC Power Steering recall. I've contacted a dealership but was told it could not be fixed without my VIN number being included in the recall.

- Fort Hood, TX, USA

1. Loss of Power Steering - Engine shuts down - Dashboard flickers (sometimes it turns back on) 2. Loss of Power Steering & Engine shuts off while in motion - EXTREMELY DANGEROUS (Usually happens at slower speeds when turning the steering wheel) 3. Dealer has not been able to confirm the problem 4. The dealer won't look at problems unless "it" happens in their hands because the diagnostic does not show this problem. 5. No warning before this happens. No way to force the problem to happen....it just happens usually when turning wheel at slow speeds. 6. THIS IS SO DANGEROUS.... 7. The 2015 Sierra has a recall for this problem, Mine is a 2016 8. PLEASE HELP - VERY DANGEROUS

- Dunkirk, MD, USA

while driving a hissing sound was heard from rear window, smoke appeared and rear window shattered. Dealer states that there was a short in the electrical system consistent with recall # N192220470 and that my vehicle does have RPO A48. My vehicle was not included in this recall due to geographical location of vehicle (Pennsylvania). This is a known potential fire risk and glass shattered into the vehicle. It should be noted that the outside temp was 60 degrees and my husband did NOT turn on defroster or open the rear window. After the smoke clear and window shattered he noticed that the defroster light was on and he shut it off manually. Had there been rear seat passengers they would have had glass on them and subjected to smoke and possible fire. God forbid a child in a rear facing child safety seat was back there, they would have been at serious risk of harm. GM has been notified and at this time is refusing to include this vehicle in their limited scope recall. I know of several others with similar stories (avail upon request), one lives in South Carolina, proving that this recall should not be limited to northern tier states. The current recall must be expanded to all 50 states asap. Lives and property are at risk.

- Wind Gap, PA, USA

The contact owns a 2016 GMC Sierra 1500. The contact stated while driving at 45 mph, the four-wheel drive service light illuminated on the instrument panel. As he proceeded driving down the highway, both the service stabilitrak and the no power steering, drive with caution messages appeared on the instrument panel. The contact started losing control of the steering wheel as the vehicle began to sway. The decreased engine power, drive with caution message was also displayed on the instrument panel as the contact cautiously drove the vehicle into a parking lot and restarted the vehicle without further incidence. The next day, the contact drove the vehicle to a dealer where an electrical reboot was performed and the vehicle was returned to the contact. After the vehicle was returned, the contact was driving 50 mph when the failure recurred. The contact continued driving to his destination. The contact returned the vehicle to the dealer where it remained in their possession. The manufacturer was notified of the failure and informed him that there were no recalls on the VIN. The vehicle was not yet repaired. The failure mileage was approximately 72,000. The VIN was unavailable.

- Poughkeepsie, NY, USA

Steering wheel jolts aggressively from the drivers hands. All electronics shutdown, engine shuts down, stabilitrak error & trailer brake on display. These conditions occur at any speed, going straight or turning. 25mph in city, driving 45 mph country roads or when stationary. Very dangerous!

- Medina, OH, USA

Upon starting the truck to warm it up the power sliding rear window with defroster burned components and the left portion of the window shattered, luckily avoiding a fire. It is just like the recall in Canada #N192220470 and also # N192265660. GM already accepted partial blame trying to give an unacceptable amount off the repairs.

- Medford, NY, USA

Smelled electrical burning and then seconds later the driver side of my rear window exploded into pieces with a loud bang.

- Derby, NY, USA

Started truck. No radio, backup camera, nothing on screen. Also no blinker sound. All came back on after disconnecting and reconnecting negative battery cable. Before this happened, the radio had reset itself 4 other times and I had to reset clock and radio stations. GMC has had this problem with other vehicles.

- New Auburn, WI, USA

While making turns the vehicle intermittently stalls, losing all control of steering and electrical components. When it stalls there is no steering control whatsoever and the vehicle does have brakes, but slow to react.. restart the vehicle and the computer system slowly resets. This has happened 5 times in the last2 days. Taking the vehicle to the dealership as soon as they have an opening.

- Crownsville, MD, USA

Vehicle was remote started- rear defrost turned on automatically due to outside temperature. Rear defrost overheated and shattered rear power sliding window (RPO A48) while stationary. Burning smell was noted. GM claims my VIN is not associated with special customer satisfaction program N192265660.

- Sioux City, IA, USA

My truck was parked at a business. I started the truck after being inside for about 10 minutes and started to smell an electrical burn/shortening. I turned the truck off, told my wife to get out and I popped the hood. By the time she walked to the back and me to the front, the rear window behind the driver shattered, sending glass inside and outside the vehicle. After opening the doors for a few minutes, the smell was gone, since I work with electronics for work, is normal for the smell. I think it was defroster and/or the sliding rear window wiring. This happened on 12/03/2019. I had escalated this up General Motors customer relations and after level 2 was told it was not their issue, even after I referenced the Canadian recall for this very issue. The truck, per my service writer todd, has since been recalled but I cannot find anything anywhere. My truck is still at the dealer, woody Buick GMC, naperville, il and has not been repaired. That's also why I can't send a photo.

- Plainfield, IL, USA

5 minutes after starting my truck, I was driving on a side road, to work, with the rear window defrost on, when I heard a hissing sound then started to smell something burning, from behind me. I look in my rearview mirror and saw smoke coming from above/behind the passenger seat. I quickly pulled over, jumped out and as I was looking for the source of the smoke, I saw sparks jump from the rear window defrost then "bang" like a gun firing: The rear driver's side passenger window shattered. The air temp was 3F. I immediately drove to a Chevy/GMC dealership 4 miles away. They told me to report to the GMC customer care line. No mention of a recall was made to me. Though it appears there is one. If someone had been sitting in the back seat, infront of the window, I do feel this may have caused them harm. ## VIN passed ## GMC 2016 ##

- Victor, NY, USA

On 02/12/2020, I was turning turning to park in a parking spot at work when the radio and other electrical components shut down, and the steering wheel jerked in the opposite direction. I temporarily loss control of my own steering wheel. This occurred 3 times while trying to park. In addition, a message about stabilitrack appeared. It is well known that GM has recalled over 1,700,000 vehicles with this same power steering issue stating that owners will lose control of the steering wheel, increasing the risk of a crash. See NHTSA campaign number: 18V586. GM's own number for this recall is 18289. However, GM has only included certain vehicles in this recall, mainly 2014 and 2015. My 2016 GMC Sierra 1500 is currently not included in GM's recall even though the same power steering problem is occurring. According to a notice published with the nhtsc, the trucks may experience a temporary loss of electric power steering (eps) assist followed by a sudden return of eps assist. The issue, GM says, occurs typically during low-speed turning maneuvers. If eps assist is lost and suddenly returned, the driver could lose temporary control of the steering wheel, increasing the risk of a crash. GM says it first became aware of the issue in Feb. 2017 after receiving customer complaints related to loss of eps. Tests conducted between April and may found that some of the vehicles contained electrical issues that could cause loss of eps. The carmaker was to contact affected owners & dealers will perform a reflash of the eps module software. GM stated that newer vehicles contained recalibrated software and will not have this issue. GM is incorrect in it assessment since I have just experienced the same power steering issue in my 2016 Sierra, & now the dealer does not want to repair the issue since there is no GM recall on 2016S. There is definitely a problem with power steering on 2016S.

- Milton, FL, USA

I remote started my vehicle, drove to town, smelt something burning. Rear window shattered driver side

- Isanti, MN, USA

The contact owns a 2016 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed several gauges became inoperable. The driver information system illuminated a code and the power steering ceased. The contact stated that the failure recurred several times. The vehicle was taken to young Buick GMC dealer. (2010 E main St, owosso, mi 48867, (888) 399-4101) on eight occasions however, the technician was unable to provide a cause for the failures. In addition, the contact stated that while driving, the stability trac activated and pulled the vehicle to the right side of the road at 50 mph in inclement weather. An audible chime was heard before the power steering ceased. The brake also failed to operate as intended. The vehicle was taken back to the same dealer but was not diagnosed nor repaired. The manufacturer was made aware of the failure and provided a case number. The failure mileage was 80,000.

- Brant, MI, USA

Started truck with rear defrost on, loud gun-like sound and smoke came from left, rear window and left window shattered while stationary.

- Maurerotown, VA, USA

Rear window glass on driver side of sliding rear window exploded after using defrost in cold weather while driving on the interstate.

- Palmer St, IL, USA

Remote start on the vehicle does not work sometimes, dic says open and close driver door and the engine light comes on and remain on.I took this vehicle to a technician for diagnostics and computer stated rough idling problem technician clear the engine code.this has continue too happen. Vehicle is always stationary when this happens, I've check around and this is a constant problem for GMC and Chevrolet owners.please look into this matter.

- Hattiesburg, MS, USA