10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
40,481 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #13

Oct 172016

Yukon

  • 123,000 miles
Takata recall - not only am I under the recall for my airbags that the dealer tells me that there is not a fix for yet on my car, but now I walk in to the garage today and my dash board has cracked around the airbag and up over the drivers side controls. How dangerous is this now that the dash has cracked, I have a crap air bag and now I'm seriously thinking my family is at risk on this should we get into an accident. That dash will break into several pieces should something happen and cause more injury.... GM needs to fix both these issues asap..... a recall is a must!!

- Bedford, TX, USA

problem #12

May 312016

Yukon

  • miles
Takata recall. The contact owns a 2010 GMC Yukon. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Also, the dashboard had two cracks at the location of the front passenger side air bags. The failure was not remedied. The contact had not experienced a failure. Parts distribution disconnect.

- 3004 Palm Vista Ct, CA, USA

problem #11

Jan 012016

Yukon

  • 48,000 miles
Yet another severe dash crack complaint to file with the many. Cracked dash that could possibly prevent proper deployment of airbag.

- Brandon, FL, USA

problem #10

Mar 162016

Yukon

  • 78,000 miles
The dashboard is cracking in multiple places by the airbags. I am concerned that there will be shards of plastic flying at me/my family should an airbag deploy. The cracks are growing and happen at a standstill and while driving. I know this is a known problem with 2007-2013 dashes because there is a facebook group with over 4000 members who own GM products (Yukon, Tahoe, Silverado etc) they are all having the same problem!!

- Columbia, SC, USA

problem #9

May 032016

Yukon

  • 100,000 miles
Takata recall, my vehicle is kept in a garage in excellent condition. I was driving down the road and heard a loud pop and looked and my dash cracked. The crack can interfere with my airbags due to plastic being cracked.

- Vale, NC, USA

problem #8

Apr 012015

Yukon 8-cyl

  • 110,000 miles
To whom it may concern; I own a 2010 GMC Yukon. I as well as others have a cracked dashboard, one near the deployment of my airbag and one on the driver side by the steering column. Considering GMC's interest in the safety and quality of their vehicles. It is a shame that there is not a recall because of such reason as death! there is a huge concern that the sharp edges of the cracks can absolutely cause he airbag to deploy and getting your hand cut and infection is a definite possibility. Not to mention the attention that the cracked dash is. When someone is walking by it is very noticeable and looks bad for GMC. This has been broadcast-ed on the memphis, tn news lately and one dash out of plenty has been properly taken care of. If this issue is not resolved and the importance of this I do plan on going to the news and taken further action. I would want to think that GMC would want to have higher standards and be compliant with this known, ignored and on going issue! waiting until damage is done is not the right thing to do. Fixing this issue is the right thing to do and GMC should stand with that. I will be waiting to hear from someone very soon. Thank you in advance!

- Mason, TN, USA

problem #7

Oct 012015

Yukon

  • 94,000 miles
The dashboards of 2007-2013 Chevy, GMC, Cadillac SUV's and trucks become cracked due to a factory defect in the materials used to make them. They in turn rattle severely. The main cause for concern in upon air bag deployment, pieces from the dash can puncture the air bag rendering it useless and also pieces from the dash can become projectiles causing severe injury as well. GM has failed to acknowledge the severity of this problem and refuses to do anything to remedy it. There are thousands of other identical cases on the internet on various GM forums all stating the same thing. This needs to be addressed!

- Fort Wayne, IN, USA

problem #6

Nov 282014

Yukon

  • 39,000 miles
I have a 2010 Yukon denali with now, 42000 miles this happened in 2014 with about 39000 miles--- I dont drive but 5000 miles a year and my vehicle is kept mostly in the garage and is very well taken care of. I noticed one crack near front passenger airbag- then a few months later a newer, larger crack began forming near the drivers side dashboard over the spedometer. I have the gmpp plan which is GM's highest extended warranty and cost about $2500. They told me that my dashboard isnt covered under my gmpp warranty becuase the dash is considered "trim" ive contacted GM numerous times hoping to get a more workable csr to assist in monetary assistance with getting the dashboard replaced--- I receive little to no financial assistance after two failed attempts. This issue is widespread with these GM vehciles and should be taken care of by GM -- they know about their shortcomings and we, as a class action are limited by our options as we slowly work up to class action status. I would like a full investigation on these cracked dashboards- both why they cracked and if they knew about the issue and never tried to fix them after the fact of knowing [xxx] adam parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cypress, TX, USA

problem #5

Aug 232015

Yukon

  • 84,000 miles
I heard a pop one morning when getting into my vehicle. The dashboard cracked at the corners 2 front corners of the passenger airbags

- San Jose, CA, USA

problem #4

Aug 152015

Yukon

  • 79,810 miles
Our 2010 GMC Yukon recently developed a crack in the dashboard near the passenger side airbag. We are concerned for the safety of those passengers riding in the front passenger seat. If the airbags were to deploy, hard plastic dash material could injury passengers. This is a safety hazard that GM does not seem to want to address. We purchased this vehicle new, which has been garaged its entire service life.

- Topeka, KS, USA

problem #3

May 202014

Yukon

  • 46,800 miles
Significant cracks in hard plastic dashboard have appeared including around the passenger side airbag. Some cracks have created shards of hard plastic that fall into the dash area & can not be recovered. I am concerned that the shards have the potential to harm the airbag and prevent the normal operation of the airbag in the event of a crash. Seems GM should be well aware of this issue & should replace these dashes that are breaking down due to faulty manufacturing materials.

- Oklahoma City, OK, USA

problem #2

Feb 032014

Yukon 8-cyl Diesel

  • 35,000 miles
2010 Yukon denali hybrid has a cracked dash. As an example with these pictures prntscr.com/2pbken, prntscr.com/2pbkv5. it is self-evident that there is a large crack in the dash. The dash has cracked after the vehicle was stored in the garage all night with no activity and the dash is tied into the airbag system.

- Loveland, CO, USA

problem #1

Sep 112013

Yukon 8-cyl

  • 44,500 miles
I have a 2010' GMC Yukon slt1 4WD. The service air bag light is on at all times. Previous owner was told by GM it was caused by iphones & computers & not to worry the air bags will still deploy. I just purchased the vehicle (clean car fax) air bag light still on. My dealership said the same thing but another dealership said heck no if that light is on they will not work. Two different GMC dealers couldn't find the problem & blamed it on phones! I have 3 babies riding in this vehicle.

- Rutledge, GA, USA