For a little over a year now, I have noticed the paint and clear coat peeling from my 2004 Honda Accord EX-L V6. The problem is getting considerably worse, so I contacted Honda directly and was informed that it is not covered under warranty.

I explained to the customer service representative that I have purchased 4 new Honda's since 1993 and have always cared for them very carefully, hand washing and hand waxing the vehicles. The customer service representative said they would consider a resolution and asked that I take it to my local dealer here in Durham NC. I did so, and they sent it to the body shop that they use and got an estimate for over $2700 to repaint the vehicle due to defective factory paint. Honda called me back a few days later and offered me $700 after the vehicle was repainted. I explained to the representative that this was not reasonable and told her that I was standing to lose $2000 or more in value whether or not I pay to repaint it or sell it for a loss.

I am very disappointed in the offer from Honda and I feel like they are not standing behind their product. I told Honda that I would be willing to pay $500 towards the paint job and they would not offer any more than $700. I felt that this was a reasonable offer that I pay a small portion since I am only responsible for the age of the vehicle and not the defective paint. I even asked if they would give me a larger credit voucher towards our next new Honda vehicle purchase and they declined and would only offer an accessory up to $700 in value.

We had all but decided to purchase a 2013 Honda Accord EX-L this year, but now must look closely at other vehicle manufacturers due to Honda not standing behind their product and doing the right thing for their customers. I can't believe that Honda is going to let $1500 stand in the way of our loyalty, dedication to Honda, and future business. Are there any attorney's willing to take this and other cases into a class action lawsuit against Honda? There is a similar class action lawsuit pending in California at this point in time, but not sure if the attorney is going to proceed.

When I noticed the clear coat problem it seemed very slight. It started as what I believed to be bird droppings on the roof of the car, on the trunk it looked like dry water, but than to find out it was the clear coat destroying the body of my loved Honda I was very disappointing. By the end of the summer of 2011 it was much worse. I went to the Honda dealership to see if they would repair the damages, after discussing with their district manager, "they said considering the life of the car the would not pay for the damage," However, they gave me an estimate for $1,000.00, to just paint the roof top. At this point I was angry and placed Honda on my boycott list. I figured driving my car with horrible paint is the worse advertisement for Honda. In addition I am a school teacher and have 160 new students a year. When economics and cars come up I do describe my ordeal to my students describing the lack of customer service and the bad paint. So, when they go out to buy their first cars and may be considering Hondas they may not buy the car. If they each tell 5 people a year that is over 500 people a year and it continues. With the message out there about bad paint on Hondas my future consumers will notice all of the HOndas on the road with bad paint and probably will not buy one. Luckily for me there are many Hondas with bad paint. So, I will like to paint the car this year but I have to budget for that.

I am very upset with America Honda Finance Corp. I have a 2004 Honda Accord that the clear coat on the panel above the windshield is faded and has no paint and the truck also is starting to fade. Yes my car has 200,000 miles but they stated to me that there is nothing they can do. Is there not alot of people having the same issue and if so how are they getting it resolved. They told me it was 120,000 over the warranty and was very rude. I took the car to a body shop and the paint repair since he is going to have to sand it down because trust me its almost there , The price was 750.00 What are your thoughts and suggestions?

THE CLEAR COAT IS PEELING OFF VERY BAD NOW. I HAVE 50,000 MILES ON MY CAR AND ON THE ROOF OF THE CAR IT IS STARTING TO PEEL AND THE BUMPER. THE SIDE MIRRORS ARE HORRIBLE ALSO. I TOOK THE CAR TO HONDA AND THEY SAID IT WAS NORMAL WEAR AND TEAR.. THEY SAID SORRY THEY COULD NOT HELP ME. CLEAR COAT PEELING OFF MY CAR IS NOT NORMAL WEAR AND TEAR AND FOR ONLY HAVING 50,000 MILES ON MY CAR THIS IS WRONG NOT TO REPAINT MY CAR! I DON'T CARE HOW OLD MY CAR IS. THE CAR ITSELF LOOKS BRAND NEW EXCEPT FOR THE CLEAR COAT PEELING OFF. I THOUGHT BUYING A HONDA WAS A GOOD IDEA BECAUSE I WAS TOLD AT THE TIME OF PURCHASE THAT HONDA STOOD BEHIND THEIR PRODUCTS. WRONG!!!!!!!!!!!

I own a 2004 Honda Accord EX. I have previously owned 2 Honda cars and I've never had a problem with the painting. That's why I bought my Accord. I believe there is definitely a problem with the clear coat which is coming off my 2004 Accord. Now I really hate my car. It looks terrible! When it first started I took it to the dealership in Jacksonville, FL and they told me that it's because of the sun in Florida. They sent me to the Coggin Body shop and i was charged $5,000 to get it fixed. Who can afford that when the car is only worth about that amount? Is Honda doing anything about this? I'm tired of everyone asking what's wrong with my car and having to explain. This is not very good publicity for Honda. I am very disappointed! They need to do something.

Attaching a copy of the letter I sent to Honda Corporate. (Even after sending this letter and having the car looked at by Honda, who admitted Honda used faulty paint on this model year, Honda still says it's not their problem).

2 September 2011

American Honda Motor Co., Inc. Honda Automobile Customer Service Mail Stop 500-2N-7A 1919 Torrance Blvd. Torrance, CA 90501-2746 Via Fax: (310) 783-3023

RE: Defective Paint Job on 2005 Honda Accord VIN # 1HGCM56765A056109 Purchased at: Right Honda 7875 E. Frank Lloyd Wright Blvd. Scottsdale, AZ 85260-1002

To Whom It May Concern:

I am writing to alert you of an issue that I am having with the clear coat and paint (delaminating) on my 2005 Honda Accord. I originally contacted the dealership where I purchased the car, Right Honda, Scottsdale, AZ. They told me to bring the car into them and it was at that meeting when they told me that it was not a dealership issue, and that I should take my case to Honda corporate.

I have taken the car to a local body shop for a professional diagnosis and estimate to have the vehicle repainted. I have also contacted my insurance company to see if they would cover the paint, and because it is a manufacturer defect, they have declined coverage.

I look to you for your input on this issue and hope Honda sees the issue as a manufacturer defect and steps up to the plate and assumes responsibility for the defect. As Honda owner’s for many years, I and my family have come to know, respect and expect a certain level of quality and reliability from our vehicles, so it is quite disappointing to be experiencing this with a Honda. I have spoken with several other 2005 Honda Accord owner’s who have the same issue, so I can’t believe this is an isolated occurrence. This is evidenced by photos I have included of another 2005 Accord within my same office complex here in Sedona, AZ. Further, in my meeting with the owner of the body shop, he said he sees a lot of the newer model Honda’s (Civics and Accords) coming in with this delaminating issue. He told me he just did a 2010 Civic for this very issue. Not great advertising for your company when people are driving around these vehicles and other people are seeing what Honda’s cars are doing.

I use my car exclusively for business and my business is real estate. I interact daily with many people and my car is a reflection of me and my reputation and my car needs to extend a professional and presentable look. This is certainly not the case at this time.

Also, with the paint in its current condition, it will greatly reduce the vehicle’s value when it comes time to trade or sell. The paint continues to deteriorate and now the majority of the car surface has more of a “matte” finish, as you can see the dulling occurring before the paint actually turns “white” and then eventually flakes and peels.

I look forward to your timely response on how this issue can be resolved positively for both parties.

Sincerely,

Larry Ault Honda 2005 Accord Owner

Sedona, AZ 86336 928-301-0852 larry.ault@sothebysrealty.com

PS: I am attaching the Denial Letter from my insurance company, the estimate from Vince’s Autobody and photos evidencing the failure of the clear coat/paint (delamination) on not only my vehicle, but another 2005 Accord here in the same complex in which I work.

Paint, really? Always used nice, liquid, polymer wax products and the car looks like doodoo. I expect more from the brand since they prop themselves up as the superior "quality". Car has also developed electrical problems that will be in another complaint: nothing like not being able to lock/unlock doors and roll windows up and down... until you've rolled it down and can't get it up. Out of nowhere, no warning signs.

The second, and likely LAST, Honda we'll ever buy. Bought the first run model CR-V and those owners know what hell was involved with the A/C on those things. My compressor BLEW UP while driving on a freeway and shot the belt and parts flying all over the place. This was after two previous 'repairs'.

I have a 2004 Black Pearl Honda Accord LX. It WAS a nice looking car when I bought it. The clear coat has come off the top of the car and the top of the doors and the trunk is showing signs. It looks awful. Really awful. EVERYONE make comments on how bad it looks. It's embarrassing. I paid top dollar for this car - this should not be happening - I am really unhappy and completely disgusted. My dealer would not even discuss the issue - no concern there whatsoever. The car badly needs a new paint job - Honda needs to claim responsibility for this issue. Honda is LIABLE. Not even to make some sort of offer to make it better? It's disgusting how Honda is treating its loyal customers. Well - this is it for me...I will never purchase another Honda or even Acura for that matter...

I am adding to my great disappointment, along with 100's of others that are suffering through the potential cost of repainting their Honda's. I bought this car NEW in Chattanooga and watched the slow deterioration of the paint along all top surfaces of this car. As I the car aged I mentioned to the dealership, which stated that the etching on the paint was from Industrial Fallout or Acid Rain, etc. Now that the car is 7 years old much of the top surfaces of the car are void of all paint, as the clear coat has deteriorated from the inside/out. I got some estimates last year, when my kids started complaining about the way it looked, between $2500 and $3500. In the past year the clear coat has significantly pealed back more, taking most of the paint with it, so now I am down to bare metal in places, and an estimated $4500 for a paint job. I will admit that this car has spent around 50% of its life outside because I work out of town for 4 days at a time, but their are plenty of other cars that spend the same amount of time in this parking lot, from other manufacturers, in the parking lot that still have reasonable looking paint left on them.

When I realized I was down to bare metal with surface rust appearing, I decided to look on the internet and discovered 100's of the exact same scenarios from other owners, so I decided to contact my local Honda dealer and start working with the Regional Manager from Honda. On Monday of this week I took it down the dealership and the Service Manager took pictures of the car and I discussed the fact that I have owned 6 Honda's, 3 I bought from their dealership, I have always maintained my cars, with regular wash and wax jobs. As I suspected, he called me today to let me know that Honda is not willing to pay one red cent towards this problem and of the course the regional manager stated that it was Regional Fallout and Acid Rain from Petroleom products and that the damage begins from the inside out. In other words, even the areas of the car that look like they have decent paint on them, will eventually start turning white, followed by the clear coat peeling off, followed by bare metal. Obviously, this is unacceptable, as the cost of repair is equal to replacing an engine, or replacing a timing belt 10 times, but because it's not mechanical it doesn't "seem" like a "big deal". NO ONE would buy this car if they new that in 6-7 years they would have to replace an engine or replace a timing belt 10 times, because this would be considered an extremely unreliable car.

I wish I could find someone that is involved in a class-action lawsuit, because this needs to be pursued. To summarize, unless your car is still under the factory warranty, and even then, don't expect Honda to pick up the tab on this one. They have chosen the LOW ROAD on this by continuing to use Water Based Paints with Clear Coats that are too thin, especially the cars that are built in North America and they have lost my loyalty. Many other manufactures are now meeting or exceeding their reliability numbers and if they are not willing to come through with someone like myself who has owned 6 Hondas, then it's SEE YA LATER!

On January 2, 2004 we purchased a Honda Accord EX. The car is red in color. Total cost was $25,998.50.

We have enjoyed this car since we purchased it and about 6 months ago we made the decision to replace the timing belt. That was on April 8, 2011. Since that time (probably in May 2011) we started to notice some peeling on the front above the windshield and also some around the rear window. It has gotten worse with each passing day.

Had we known this was going to happen we would not have replaced the timing belt. We now have a Honda in great mechanical condition that looks awful.

It seems that Honda when contacted blames the environment for these problems even though we don’t see the cars made by other manufacturers having complaints about a paint peeling issue.

Honda has changed its paint process to save money and now the consumer is going to suffer the cost of repair or a car that looks like a junker.

We are very upset that this was not a recall by Honda. There are so many Honda owners with this problem and they have documented these problems online.

I have a 2004 Honda Accord EX that is dark maroon in color. A couple months ago I noticed a white cloudy spot on top of the car by the windshield. I took it to a body shop and the estimate was $1700 for three areas on the top. They advised that it the cleacoat. We bought this car new. We went to the dealer and they implied that it is from sitting outside. After checking the internet I see that this clearcoat issue is wide spread with Hondas. We will be going back to the dealer for what this is worth. This appears to be a problem that Honda has known about for sometime. No more Hondas for us.

The clear coat just started peeling off my car this summer and it looks utterly diseased. I bought the car new, have taken great care of it and stored it in a garage, so this should definitely not be happening to six-year-old factory paint. Of course, Honda told me they can't do anything because of the car's high mileage (an irrelevant detail -- age of the car and location of storage should be the only details of concern). I have had the owner of our local dealership pursue this on my behalf, and he, like me, has gotten nowhere with Honda. This certainly seems like a dirty little secret Honda certainly thinks it can continue to get away with. This problem appears to go back DECADES. Why would Honda not fix this defective product and take care of the customers it has surely lost as a result of this ridiculous unacknowledged problem?

top coat is peeling off from the top of the rear window, above the top of the side doors, above the front window. there are spots on the hood that are starting to fade. took the car to the dealer. he kept asking me if a was sure the care never had a accident or was repainted. he took pictures and measured the thickness of the paint with a meter. he said he will notify Honda. it been 2 weeks still have not heard from him. if a dont have a new paint job. i will hang a sign on my car telling people where i bought it. the last thing the dealership wants is bad advertising in the community.