No incident. This complaint is about the headrests which are not adjustable and force heads into an unnatural and uncomfortable position. We have a long trip coming up and am concerned about sitting in unnatural positions for extended periods. I understand that these headrests must comply with NHTSA specs and there's no allowance for customizing but the safety issue (whip lash) may be cancelled by muscle fatigue, discomfort (and thus driving distraction). This needs to be corrected for safety sake.

- Bossier City, LA, USA

The seats are horribly uncomfortable. The way they are designed, they make you hunch over, where your spine is in the shape of a C, instead of how it should be. The headrest pushes your head forward that furthers the pain. I got a lumbar cushion (to make driving the car bearable), but now there is an gap between my upper back and the seat. I've also had to turn around the headrest, because it was hurting my neck pushing my neck so far forward when the rest of me is set back. Please fix this!!!!! no one should have to go through this pain with a new car or any car. Make the headrests adjustable and seats with ergonomic support standard!

- Fort Worth, TX, USA

I purchased a 2013 Honda Accord after my former car was rear ended and I suffered severe whiplash and back pain. As a result of this I did not realize the poor design of the seat, and more specifically the head rests. In my test drive lasting 10 - 15 minutes I did not notice it, but after two weeks of ownership and driving the car 1 hour each way to and from work, I have noticed that the head rest sticks out so far that it is impossible to get comfortable in the car, and additionally, it hurt the thoracic portion of my middle back. I know this, because although I am still in physical therapy, on the weekend when I don't drive the car my back hurts much less than it does during the week when I make my commute to work. Additionally this weekend my wife was a passenger in the car for a long drive and she suffered from the same pain that I suffered from. It is so bad, we had to cut our trip short. I contacted the dealer ship where I purchased the car and they stated that this is not a defect but a requirement by the us government. Therefore I am contacting you concerning help in resolving this issue.

- Sugar Land, TX, USA

The contact owns a 2013 Honda Accord. The contact stated that due to her height, she was unable to reach the required point of the head rest. The vehicle was not taken to a mechanic. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure mileage was 85 and the current mileage was 253.

- Fredericksburg, VA, USA

Please, please back off on your head rest requirements for safety. Please allow the consumer to choose the position of the head rest. Not only Honda, but Ford, GM, Chrysler, all manufacturers are creating very painful car seats since 2009 due to this awful headrest requirement. Seatbelts are a law, but I choose to wear them. Motorcycle helmets are no longer a law, but I choose to wear them. Now let me choose my headrest position. I think these new designs are going to cause far more injuries and insurance claims from people having their heads cocked forward, in a forced improper posture. I had migraines due to my headrest before I resolved this issue in my car by making modifications. I sit with proper posture and my head is forced forward. The only choice I had was to sit improperly in order to try to avoid the terrible discomfort this new law forces on me. Please change this law.

- Romansville, PA, USA