2003 Honda CR-V. attorney representing consumer writes in regards to unsatisfactory customer service at dealership with airbag recall completed repairs. The consumer was not certain, if the recall repair was actually performed. The consumer stated the vehicle was not in the service area long enough. The dealer refused to provide proof, the recall was performed.

- New Albany, MS, USA

I had a wreck and I flip and hit a dirt bank and no one air bag worked. My sister and I have broken necks. My sister has a broken knee cap. I'm mad that I could have kill my sister with her just being S pasgner in my car. I was driving on a two lane hey

- Kingston, TN, USA

"takata recall at my local Honda dealers request I made an appointment to get my airbag repaired according to the recall. Upon repair my car was returned with the "SRS" light continually on. I inquired about this issue and was informed the SRS system failed this was never a problem before the repair and Honda called the incident coincidental. The repair resulted in having no airbag system at all. I realize the car is a 2003, and I'm not as upset as I am disappointed (just to be clear), but this doesn't feel right to me and found your website in an article in consumer reports magazine and am wondering if this is a valid complaint report-able to you

- Anderson, IN, USA

I took my Honda CRV to the Honda dealership in clarksville Indiana to have the takata air bag inflators replaced under the recalls. My vehicle had to have both airbag inflators replaced (drivers and front passenger). The work was completed by the dealer and I took the vehicle home. That same evening I looked down and in the floorboard was a very special looking screw. I knew immediately it had something to do with the airbag inflator recall work. I was concerned especially since it was under the drivers side. I called the dealer and even took the vehicle back down to the dealer to make sure the warranty work had been completed correctly. The dealer service department assured me it had. I showed the service tech the screw and he said that it was indeed the same screw that the airbag inflator was secured with inside of the steering wheel. But he told me it was one of the old screws and they had to put new and different screws in with the new inflator. I was extremely disappointed in the quality of the work at this dealer. When I spoke to the manager of the dealership some time later he questioned whether the screw was related to their work. Blame the customer seems to be Honda's modus operandi these days. The whole experience was shoddy & shady in my opinion. Why should a consumer that has been put in harms way already by defective and deadly parts be put in double jeopardy by shoddy recall work at the dealership. Is this all the better we can do? I still don't know for sure if the work was completed correctly, or if my airbag inflator is held in with three screws instead of the required four. I think the regulators should require automakers to follow strict procedures at the dealerships for all serious safety related recalls. Regulators should require that all parts be submitted to regulators so that an unbiased investigation can be conducted.

- Seymour, IN, USA

On 7-29-15 I took my vehicle in for re-call work on dr side and pass side airbags. After the work the SRS light came on. On 8-8-15 I took the car back and was told that SRS light was code 7-2 and usually caused by jumping veh. After they re-set the SRS light, it came back on next day. I returned on 9-24 and was told they can't re-set the SRS light and it would cost $750 to fix SRS control unit. I was told air-bags will not work. I feel that their working on the car caused the light to come on..

- Lebanon, OR, USA

The contact owns a 2003 Honda CR-V. the contact received notification of NHTSA campaign number: 14V700000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Coshogton, OH, USA

2003 Honda CRV. Consumer writes in regards to vehicle headlights, passenger and driver airbag recall notices issues. * the consumer stated the dealer would not provide a loaner.

- North Salem, IN, USA

While driving the highway from bend Oregon to albany Oregon I was in a 2 car crash. I recall the explosion of the airbag and then coming to against the rock wall at detroit dam. I had hit the car in front of me sending it spinning and crashing up against the guard rail in the opposite direction. The Honda CRV went to the right and rolled 3 times coming to a stop on the side. There was medics, police and ambulances that came. The fire department was able to get me out with the jaws of life and I was transported to the salem Oregon hospital. The driver of the first car sustained a broken shoulder and torn muscles. I had a severe concussion and seatbelt burns. Muscles had been torn from my back and shoulders. I was in therapy for many months and still suffer from the pain and memory loss.

- Albany, OR, USA

2003 Honda CR-V. consumer writes in regards to airbag recall notice replacement part issues. The dealer informed the consumer they only received one of the air bags and there was a six month waiting period.

- Saint Joseph, MO, USA

This car, owned by my wife, was brought to a local Honda dealer to have the driver's side airbag replaced. Because of my past experience with some of these places, I do not put a lot of trust in them and know some will say the work was done when in fact it was not. So I placed a tiny piece of masking tape on the inside lip of the steering wheel cover to make sure they would actually remove it. When my wife returned home with the car, the tape was still there. I had attached it loosely and it fell off as soon as I touched it. This should have fallen off with the steering cover removal. Before doing this swap, the battery would also have to be disconnected. I checked the radio and all the channels were still preset, yet the memory should have been wiped when the battery was disconnected. The radio code was written in the owner's manual so they could have reset the channels but that would be unlikely for them to do. I asked my wife which cd was playing when she left the dealership and she said the same one that was playing when I arrived there. After disconnecting the battery and resetting the radio, the cd player will start playback at disc 1, track 1. now they may have done the work without actually disconnecting the battery but I was not convinced so I removed the steering cover myself. The serial number for the new airbag on my invoice is nowhere to be found on the airbag in the car. It is a takata airbag still, but I understand they are providing the new airbags. I am not about to go back to the dealer to accuse them of not doing the work as I need to be 100% sure of this. I would hate to cause someone's reputation to be damaged by an unsubstantiated claim. Is there anything you can do to help us ensure that this work was done properly? we are afraid to drive the car. Thank you for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Ann Arbor, MI, USA

The contact owns a 2003 Honda CR-V. the contact received notification of NHTSA campaign number: 15V320000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Juno, AK, USA

After having completed a recall for both air bags on my car, I received a second recall notice from american Honda stating in bold and underline that "even if your vehicle was previously repaired, your vehicle is still covered by this recall and will need to be repaired again." After checking the website showing current recalls (finding none), calling my local Honda dealer and calling american Honda (both checking the same database), I am told that there is no recall on my vehicle. I am disappointed in having to spend this much time checking into this possible incorrect statement. If, for some reason this recall notice is correct and not in the VIN database correctly, I wanted to record in your database that I did everything I could to get this recall completed. If the database is accurate then this statement must be changed on future recall notices... updated 09/30/15

- Lincoln, CA, USA

The contact owned a 2003 Honda CR-V. while driving 30 mph, another vehicle crashed into the contact's vehicle. The air bags failed to deploy. The contact sustained head and shoulder injuries that required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 160,000. Updated 11/19/15

- North Reading, MA, USA

We received a recall notice from Honda for the takata air bag in this vehicle earlier this year. My daughter, who drives this vehicle, contacted autopark Honda 3630 old raleigh rd, cary, nc 27511 (919) 467-4747 in early March and was told the part was not available and they would contact her within two weeks when the part arrived. She did not get a call back. She called again mid April. Same story. I called on Monday June 8 and talked a person in service. She said they had no record of any previous contacts about this. She checked for my daughter's name and phone number and address and for my name, number and address and found no matches. Since it has been three months since we started this recall process and the local dealer has not been effective, I am filing this complaint to see if we can get some help. I am very concerned about my daughter's safety driving this vehicle, which she uses to get to and from her job and for other transportation needs. I find it hard to believe that the dealership has no record of her previous contacts. I plan to call again tomorrow to give them the VIN number since I did not have it with me when I last called. But I want to be on record that this has been an unsatisfactory result for a safety recall.

- Cary, NC, USA

The contact owns a 2003 Honda CR-V. the contact received notification of NHTSA campaign numbers: 14V351000 (air bags) and 14V349000 (air bags); however, the parts to do the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- San Pablo, CA, USA

The contact owns a 2003 Honda CR-V. the contact received notification of NHTSA campaign numbers: 14V351000 (air bags) and 14V349000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Ballwin, MO, USA

2003 Honda CR-V. consumer writes in regards to defective airbag recall notice issues. The consumer was informed the parts were not available.

- Topeka, KS, USA

2003 Honda CR-V. consumer writes in regards to airbag replacement recall notice issues. The consumer was unable to get an appointment.

- Annapolis, MD, USA

The contact owns a 2003 Honda CR-V. the contact received notification of NHTSA campaign numbers: 14V351000 (air bags) and 14V349000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Cumberland, MD, USA

We have been waiting for airbag replacements for the Honda recall since early February. Our dealer, has received one of the two airbags but has no idea when the other will be in. Was told today that possible release date for part was late June or July. Honda has provided a rental car but will not cover the insurance. I have to exchange the car every 30 days so that my private insurance will cover the rental car. Otherwise it would be ~$40 a week. That is over $500 for their problem. I feel that 5 months is an excessive amount of time to have to wait for repair of these critical safety components!

- Danville, CA, USA