Engine oil dilution

- Franklin Park, NJ, USA

The contact owns a 2019 Honda CR-V. the contact received notification of NHTSA campaign numbers: 19V383000 (steering, air bags, communications) and 19V039000 (engine and engine cooling). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called hennessy Honda of woodstock (8931 ga-92, woodstock, ga 30189, (770) 924-9000) and was informed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Marietta, GA, USA

We leased this 2019 Honda CR-V 6/17/2019. Had made a trip back to Arizona parked car 15 minutes later came out to go home to son in laws car wouldn't turn over. Seem like it was flooded and couldn't start car. Towed car to dealer in the morning went to find out the problems. They couldn't determine any diagnostic problems. So we drove back to California. We both lost day work and pay. That morning I went to the store to get some things and had encountered the same problems car wouldn't start and smell of gas.as like car was vapor-locking. Had to have aaa come and tow SUV to dealer where we got it. They had it a week and couldn't find any problems. Al these times vehicle was stationary in parking lot.

- N. Hollywood, CA, USA

Strong gas smell coming from the engine oil. Car has only less than 220 miles on the engine.

- Greendale, WI, USA

Brand new vehicle with barely 450 miles turned off out of nowhere. All possible dashboard faults were displayed and car wouldn't start. Brakes got locked at some point and couldn't push car away from road. Many customers have already encountered this issue and Honda is aware but claims that they dont have any bulletins or recalls. It is a safety issue to be driving this car. Car has been at the dealership for 3 days now and mechanics/technicians can not find the problem. Honda dealership where vehicle was purchased shows lack of interest on helping me. Honda dealership where car was taken keeps working on the issue. Vehicle wont start. Three days at the dealership now.

- El Paso, TX, USA

The 2019 Honda CR-V touring vehicle has experienced gasoline contamination of the engine oil due to an issue with the engine design. The abnormal levels of gasoline contaminates has been validated through a third-party lab test. The degradation of the lubricating properties of the engine oil results in engine performance and in-cabin air quality issues. The vehicle has been taken into the manufacturer's service department, however, they have indicated that there is no fix for this issue at this time unless you live in specific states where the fix is being offered. This is a known international issue with this vehicle type and Honda has acknowledged that this is a problem. Some reports indicate that consumers have experienced severe vehicle performance issues (I.e., stalling) as well as health related issues due to super strong gasoline odors in the cabin of the vehicle. The reduced lubrication quality of the engine oil due to the engine design issue has long-term performance indications.

- Vienna, VA, USA

I have 260 miles and my car started to flash like christmas tree all the dash-board warning lights and engine was shaking. Lost traction and it's a AWD and it was turning off every block. I was driving in the street. It was also smelling so bad worse then burning.

- Sylmar, CA, USA

Smell gasoline from engine oil upon inspection from dipstick. I have just bought this car a month ago.

- Franklin Park, NJ, USA

Brand new 2019 Honda CR-V ex-L: electrical problem,4/10/19 at 200 miles, battery completely dead after 2 days of not driving because computer program error. Honda is aware of problem, but does not instruct the dealer to fix the problem before selling its cars. Engine problem at 12 mile and up, bought the car in March,2019, smelled gasoline in engine oil at dipstick, the level was over max mark by 1/4", was told that Honda already implemented the solution prior to selling 2019 model to the public. Obviously, it did not solve the problem. Dealer was no help, refuse to admit that the oil was over maximum and mixed with gasoline. 5-9-19 at 1467 miles, paid to change oil and filter at dealer and started to monitor oil condition and level closely. Discovering that the oil level was still over maximum mark by 1/4" after returning home and engine was cool. 5/13/19 at 1600 miles, drained 1/4 qt. Of oil out to bring the level down to 1/8" below max. Mark. Discovered that the oil had already turned black after less than 200 miles, 4 days after oil change. Saved sample of the black oil for dealer. 5/14/19 at 1694 miles, showed sample of newly changed black oil to the dealer service dept. Was told that this dirty oil could be typical of this 1.5 turbo engine. Dealer admit this time from the oil sample that there is gasoline smell mixed in with engine oil. Paid for another oil and filter change myself. Dealer did not offer to do anything except telling me to contact Honda engineering. Will continue to monitor the oil status, and possibly ask for help from Honda usa. Honda is not doing the right thing for the customer since it has known this since 2017 model year. Seriously, considering other brand of vehicle in the future. If the new oil and filter can get completely dirty in less than 200 miles, I would be required to change oil every week!

- Brookfield, OH, USA

The contact owns a 2019 Honda CR-V. while driving 35 mph, the vehicle stalled and the check engine indicator illuminated. The vehicle was towed to Honda of joliet (3225 plainfield rd, joliet, il 60431, (815) 439-2222) where the spark plugs and oil were changed. After the repair, the vehicle was started and backfired. Black smoke appeared from the exhaust pipe. The vehicle was taken back to the same dealer, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was 100,000.

- Joliet, IL, USA

Gas is in the engine oil. As a result of this, there is a gas smell in the cabin as well.

- Berkley, MI, USA

After buying this new car I noticed twice gas smell while driving I checked the engine oil it smells gas I took it to the dealer he said the oil has gas in it and advised me to watch the level and the smell, bring it back if engine light turn on or smell strong smell of gas again. The is unsafe to drive since gas leaks to the oil that can cause car to install when oil level gets too high. Also gas smell makes driver and passengers dizzy and increases chance of accident Honda is very lazy to act since this is 3rd generation of CRV ex with turbo engine. Honda said that this can happen in very cold weather and with frequent short driving I'm living in Georgia, no extreme cold and I drive mostly about 15 miles trips this car is defected as many CRV cars with turbo engine

- Evans, GA, USA

Motor oil smells like gasoline after only 139 miles. Honda changed oil and gasoline smell in oil returned after only 50 miles. Car driven under normal circumstances.

- Fairborn, OH, USA

Extensive white smoke out of exhaust pipe when stopped at city traffic light. Burnt oil smell. Could not accelerate above 23 miles per hour in traffic. Every system failure message displayed. Purchase CRV new from Honda dealer in March, 2018. Has 2,634 miles on it. Had been start/stop driving for about 2 hours in local city traffic running errands.

- Sturgis, MI, USA

Excess oil fuel in engine brought to dealer they said no problem only in cold states I live in California. Had to pay to change oil even thou manual says do not over fill the same dealer had changed oil before and did not overfill.

- Carlsbad, CA, USA