This was my first explanation of my cars defect when submitting a claim to Honda through the NCDS. Good morning, I have had trouble with Apple Car Play since I purchased my new vehicle. I called the dealership in November and asked how to fix it. They suggested to try an apple USB/IPhone charger so I tried varies different USB cords and got them to work for awhile. In Jan. 2021 my Apple Car Play just stopped working all together. I would plug in my phone and the car would tell me that this function is not available. Then when I did occasionally get it to work, about 5 minutes into my drive. My touch screen monitor would turn completely black and I wouldn-??t be able to use any other functions, even after turning my car off and back on, the screen would remain black until the next time I drove it. It works for a short period of time after doing a factory reset but only for about 12 hours, then it either turns black or the message -??this function is unavailable-?? pops up and my device isn-??t detected. I can-??t even use the iPod function just to play music, it-??s like it doesn-??t recognize my phone, yet it will charge my phone. It just won-??t recognize anything else. I have brought it into the dealer 6 times regarding this issue before the last two attempts to fix it, I even called apple support as recommended by the dealership. They were aware of the issue and told me to wait until the next update for it to be fixed. So I did... and it still didn-??t work. That-??s when I went in two more times and no one can seem to figure out what-??s wrong. Thank you for your time, I hope we can resolve this issue soon. Have a great day! Cassie I had sent in multiple documents and a testimony explaining my cars defect and due to that defect the loss of use, value and safety to the vehicle. My request to fix this defect was denied. My case manager then notified me to move forward with my case and file a claim through the Minnesota Lemon Law and they recommend also submitting a claim to NHTSA

- Elk River, MN, USA

Unknown: computer touch screen periodically shuts down. It also loses connection for unknown reason with Apple play. I-??ve rebooted the computer and sometimes that helps but not as much as I-??d hope for it to resolve the connecting issue.

- Olathe, KS, USA

The cover for the undercarriage came loose and started dragging. I was driving on a blacktop county road.

- Cherokee, IA, USA

Dash panel freeze running the vehicle, cant see speed up or down, revs etc.. and radio panel freeze too have to turn off the vehicle every time this happen.

- Cayey, PR, USA

After finishing a 300 mile trip, we unloaded the car and parked it. This vehicle is a month old, with 557 miles after this trip. I spent 60 minutes looking for road dings and any scratches. Found nothing! I went back out to be sure we locked and found a 5 inch crack on the right side of the windshield. I spent another 30 minutes looking for a reason/cause. There was no marks on this vehicle when arrived at our destination. And after sitting parked for at least an hour the windshield was cracked. It appears that both layers of glass are damaged!

- Clarksville, TN, USA

New vehicle with approx. 3,000 miles became completely disabled on highway and exposed occupants to extreme danger. Dealership reported that a "faulty brake sensor" was the cause of the vehicle becoming inoperable. Vehicle was being driven at 60 mph and engine died on an underpass turn barely visible to traffic behind and was almost hit by a semi cruising at 60+ mph. Failure of all systems resulted and could have killed the Honda CR-V occupants.

- Florence, AZ, USA

The tire pressure monitoring system does not work and can't be corrected. It will come on showing a tpm problem. This is not monitoring tire safety. On city streets it will remain correct for several miles. On the highway it registers the tpm problem after two to three miles.

- South Hutchinson, KS, USA

2020 new Honda CR-V hybrid - there's a vibration and noise associated with it. At two months old, Honda detected it in both my car and two other new ones they pulled from their lot to see if it was in any other new ones. I was told "they both have the same issue only worse than yours". originally I noticed it at 63 mph (so did the shop foreman who drove it with me), but now, I'm experiencing it on surface streets as well. It remains constant regardless of acceleration or deceleration. The dealership made every attempt to correct it - tried new tire(s), rear alignment, etc. They test drove it more than once, but in the end, they admitted to me that it was still there and likely a characteristic of this model. "drive train" was mentioned as a possible cause. I did test drive it before I bought it and while it did feel a bit different from my 2017 CR-V, I attributed it to me not being accustomed to AWD. However, the more I've driven it, the more I realize it's significant enough that I would be very uncomfortable on a long trip. All this said, the issue of safety keeps looming - if it is the drive train, is it wearing down already (not being mechanically minded, does a drive train wear down?) and at what point might it cause a real problem at high speed (or any speed!)? for clarity - the car has never been driven roughly nor hit any obstacle or curb. I am writing a letter to Honda corporate offices as well. A shout out to every single person at my Honda dealer. I know first year revamp (first year of CR-V hybrid in this case) can be tricky and very possibly is in this instance. Everyone has been wonderful and worked hard to try and pinpoint the problem. Perhaps a rhetorical question, but I did ask "so, are you going to sell those other two on the lot as is?"

- Sun Lakes, AZ, USA

The cabin of my CRV smells nauseatingly like gasoline causing severe headaches. It happens while the engine is running at low and high speeds, and also when the engine is not running. My vehicle has less than 4000 miles on it. I thought this problem was fixed in the 2020 models.

- Wallingford, CT, USA

We purchased a 2020 Honda CRV less than two months ago. Since then we have found out that one of the features of the key fob is that if you push the unlock button, then push and hold the unlock button, it will roll down all of the windows and open the moon roof. So if this happens accidentally while the keys are in your pocket or pusre you will get up the next morning with the windows rolled down. This has happened to us multiplel times already with no warning or alerts. The dealer says that this feature can not be reprogrammed. This may not be a safety issue but it is definitely is a security issue if your sits outside in a driveway or in a parking lot. Or if happens when it is raining it would make a real mess of the vehicle.

- Mountain Home, AR, USA

Navigation head unit spontaneously went erratic during route navigation. Display flashing on and off, brightness control appearing and disappearing. Unresponsive and unable to reboot system. Dangerous distraction for driver because of sudden nature of system failure. Stopping and restarting vehicle returned normal function.

- Wellford, SC, USA

Very distracted operation when the avas acoustic vehicle alert system produces strange noises at low speed. This has no value in any normal driving situation except to unnecessarily distract the driver and the vehicles nearby.. the system can not be disabled. No more than addition noise pollution without value.

- Mckinney, TX, USA

I purchase a Honda CR-V 2020 on February 3 2020 two month later I started to hear a clicking and clocking noise while steering and driving along also on bumps it was taken to the shop on April 22 2020 to curry Honda on April 23 2020 I received a called from curry that it was the front side axle they repaired the axle and the noise occurred. Curry Honda check swaybarlink and remove them and the noise still occurred then curry Honda said it was the struck assembly and they said they reinstalled the struck and the noise still happened curry Honda then advise me they have to contact tech line to see if a engineer can come to look at vehicle the engineer found it was a faulty transmission mount on May 5 2020 I pick up my Honda CR-V staying the vehicle was fix on May 9 2020 the noise occurred again I returned the vehicle again on May 11 2020 [xxx] service manager had master tech test drive my 2020 Honda CR-V to verify the noise the technician drove around the parking lot came back in verified the noise [xxx] service manager said they need to get the Honda filled engineer back to curry to look at my vehicle so on May 14 2020 drop my car off for the same noise car was there until May 20 2020 stated in was a faulty transmission mount that was replaced on May 21 2020 I started to hear the same noise slightly when steering and hitting bumps now I'm waiting on Honda corporation to do with this matter. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Springfield, MA, USA