Once I learned of the recall, I made an appointment in mid-July. When I went to my appointment, the advisor was not there, the part was not ordered, and a different advisor said they would order the part and it would arrive within a week. After more than a week, I called to check what was going on and they said the part was still waiting to be delivered the following day and I would receive a phone call when it arrived. I did not receive any phone call or notification that the part was in stock to be installed. About a week after that, I received a text and email stating that the work on my car (recall) was completed and they wanted my feedback. Since I showed up for my appointment to have the recall work completed, it has been more than two months and I have not receieved any call or notice from this Honda dealership to remedy the situaion. I called them this past week, left a voicemail, spoke to a diffferent advisor who could not tell me why I have yet to have the recall completed, and said I would receive a phone call from the second advisor (the one who ordered the part when my advisor was not present). I have yet to receieve any communication from this dealership about this recall or how to correct this situation.

- Victorville, CA, USA

Car stalled out while driving and would not restart. Pretty sure it's the fuel pump

- El Paso, TX, USA

I received an error message on my Honda Civic 2019 on Wednesday May 8, 2019 in the evening while the car was in motion on the highway. The message said "emissions system problem". when I got to my home, I put the car in park and researched what the error message might mean. I called Honda the next day and they informed that there was an active recall occurring with Honda Civics and that I should have received a notice. I had and have not received any correspondence in regard to a recall on the vehicle. I decided to search my VIN and there was no information available. I took my vehicle to ocean Honda in weymouth today and requested written notice of the recall. I received a service bulletin dated March 21, 2019, however I had leased my car after this date. I spoke with josh in the service department to find out why the service was not performed prior to my lease agreement. Josh informed that the recall is not safety related and is currently performing maintenance.

- Weymouth, MA, USA