10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 1,271 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I have a 2019 Hr-V ex-L that I bought new in October of 2019. On 12/9/2020, on my way to work, I was driving about 55 mph on a highway and I heard a loud pop. I opened my sunroof visor to find that my sunroof had shattered. I closed the visor immediately, so that glass would not fall on me. I called the dealership to let them know that I was bringing it in, and to ask if this would be covered under warranty, and was told no. When I arrived at the dealership, the technician said that it looked like a rock had hit it, and that is considered a road hazard, therefore it would not be covered under warranty. I let them know that there were no cars around me at the time of the incident, so I did not think it was possible for a rock to hit it. Additionally, there was no evidence of a rock strike, and the glass had actually broken in a way that the edges were raised up from the vehicle and not down, which I would assume would be conducive of a rock strike. They then told me that sunroofs don't just shatter on their own, so something had to have hit it, and that I should claim it on my insurance. My car was repaired, I picked it up, and paid the $1,053.45 bill for the sunroof replacement out of pocket. I have since done quite a bit of research, and it seems like there is in fact, a significant precedent for sunroofs spontaneously shattering. I found multiple instances, several recalls from other manufacturers, as well as multiple class action lawsuits being filed for this exact situation. Additionally, I found multiple articles and quotes from glass professionals, as well as engineers, stating that it is physically impossible for a rock that has been kicked up from another vehicle to achieve enough velocity to shatter tempered glass on a horizontal plane. I am in contact with the general manager of the dealership, hoping they reimburse me, but no luck so far.
- Camano Island, WA, USA
My incident occurred in January 2020, within 2 weeks of purchase. The car was brand new. I was driving in my parking garage and turning into my parking spot. As I was making the turn to the right, I hit the brakes to slow down. Instead of reducing speed, the car accelerated and hit a cement pole next to my parking spot. The car shut down immediately, but the air bags did not go off. The front end was completely damaged and required extensive repair on the front bumper and grill, front lamps, radiator, and cooling,
- Denver, CO, USA
- Calera, AL, USA