10.0
really awful- Crashes / Fires:
- 1 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 48,989 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Car consumes oil-engine misses and stalls-lights come on signaling traction. Back seat slides back and forth constantly- solution on NHTSA websit is recall number 13V382000 recall date 08/27/2013 component engine summary Honda is recalling certain model year 2013 Pilot 2wd and 4WD vehicles and certain model year 2013 Odyssey vehicles. During manufacturing of the engine piston, it is possible that the heat treatment process was not properly applied, resulting in the piston having an insufficient hardness level, making it more susceptible to premature wear. Consequence a worn piston may suddenly fail, causing the engine to stall, increasing the risk of a crash. What owners should do Honda will notify owners, and dealers will replace the engine short block free of charge. The recall began on September 16, 2013. Owners may contact Honda at 1-800-999-1009. Honda's recall numbers are JB4 (Honda Odyssey) and JB5 (Honda Pilot). Victory Honda refuses to replace short block--they claim my VIN number does not match complaint--called Honda amercan and they hung the phone up on me. Car was being driven on hwy 51 near covington (speed limit 55) I am also being told by victory Honda of jackson tn that my Odyssey falls under service bulletin 13081 (piston ring replacement) and not under bulletin service 13075 (short lock replacement). I am trying to verify this and can find no supporting data.
- Obion, TN, USA
There was a recall on my model. This piston rings wear prematurely and cause the engine to stall. The official report (recall #13V382000) lists one of the dangers as the fact that the engine can stall and increase the risk of crash/injury. However, Honda will not cover the repair as the vehicle has a salvage title. However, I do not see how this is not a safety issue and therefore should be legally required to be covered as it puts my family in danger.
- Hestand, KY, USA
On 2/22/2017, my wife was driving vehicle, suddenly hesitates and stalls. Proceeds to the nearest vehicle service location (not a Honda dealer). Technician evaluates codes (all misfires - P0304, P0305, P0306 & P0300). Informs wife of piston/engine recall and service bulletins. Replaces 3 spark plugs to make vehicle drivable and clears codes. Advises to contact Honda dealership. I contact dealership and make appointment for next morning (2/23). After bringing in vehicle, dealer advises that under warranty they are not authorized to do repair as the codes were cleared by 3rd party and are not showing now. Their recommendation is to drive vehicle until issue arises again (not if issue arises, but when issue arises) and to have it brought back to dealer for repair. I expressed concern that this is a known and documented defect, yet they will not repair. I also expressed that this is a legitimate safety concern in that the failure was sudden and unexpected and that if my wife was driving the vehicle with my children aboard and the failure occurs in traffic or as she is merging or entering a roadway, a crash can occur. Dealer maintained position that they were not authorized to do the work under the warranty. Contacted american Honda and was told that work would not be authorized due to 3rd party clearing codes. Honda assigned case manager and case number ([xxx]) and advised the same. I have asked to speak to supervisors, but have not received a response to date. Am concerned that this is a known defect, with a known repair, and Honda's refusal to address is a significant safety concern. Noticed similar complaints listed as NHTSA 10950032, 10907653, 10875963, 10682162, 10660226, 10588234, 10496891. Dealership is Honda kingsport (tn). Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Jonesborough, TN, USA
I had just taken a short drive and was backing the vehicle back into my driveway when the engine light came on and the engine started to act like it had a misfire. This happened at just over 60,000 miles. I took it to the local Honda dealer (jenkins & wynne of clarksville, tn) to see if there might be a recall on the issue or if it was a common problem. They checked out my van and told me that it was a common recall for my model which was a fouled spark plug in cylinder four due to the piston rings aligning and causing oil to enter the chamber and cause the spark plug to foul. This also explains why I use so much oil in between oil changes. However, when they entered my VIN into the computer, my vehicle does not come up as covered under the 8 year unlimited millage recall they had for this problem. So I talked to two different personnel at America Honda to see if I could get this problem rectified with out me spending over $2,000 out of pocket. Since it is the exact same problem on the vehicles covered under the warranty. They were no help in fixing my problem.
- Indian Mound, TN, USA
Excessive oil burning and premature spark plug failure. The car was driving on the highway when it was noticed to be running poorly.
- Mansfield, MA, USA
When driving in town and stopping for lights the car hesitates when stepping on the gas again and almost stops. I can get it to go again if I let go of the gas and step on the gas again. This also happens when I am driving on the freeway and I go to accelerate and it hesitates then I do the same thing and it starts to pick up speed. This is dangerous when I am trying to turn in front of cars, switch lanes and when others do not notice I stop when starting off at a light. I have had this into the repair shop and they say it is a computer problem but there is no fix. I want to buy a new Honda but can not buy another car with this problem conntinues. Unfortunately it does not do it on command so I cannot go and get a repair man to ride and feel the problem. I have had several friends who drove the car also comment on this problem. Problem started when I bought the car and is still happening 3 yrs later.
- Middletown, RI, USA
2013 Honda Odyssey. Consumer writes in regards to dealership refusal to provide loaner vehicle until recall repairs are complete, refusal to replace key and battery. The consumer stated there were several recalls on the vehicle. The dealer refused to provide service, because the consumer did not hold a Washington state license.
- Silverdale, WA, USA
My Honda Odyssey 2013 shook abruptly as I was slowing down to park and suddenly stopped responding to anything, steering wheel got locked and the vehicle stopped moving. I called aaa and my car was towed to the dealer and I lefted my vehicle there over night. In the morning, the aervice manager experienced the same shaking and dying of the engine, called me and confirmed that he also experienced the same problem that I experienced the night before. However, I got a call in the afternoon from the service manager and he explained to me that his technicians were not able to replicate the problem. He said that they tested my vehicle and found no problem. They are going to return the vehicle to me without finding our or fixing the problem, and are going to charge me over $100 dollars to run tests that showed nothing. Now, they are givibg me no choice but to drive a car that can die on me in the middle of freeway or busy street. Lives can be lost or serious injury can occur, but they are refusing to do anything about it. I called national Honda customer service representative, filed a complaint on 9/23, but the representative said that because I'm out side of warranty, I'm reponsible for the diagnostic testing fee, and he doesn't think they can do anything about the problem. He did, however sent my case to a case manager. I'm still waiting to hear from him/her.
- Poway, CA, USA
I had just completed a trip to greenville, SC and pulled into my drive. I had taken a load of items into my house when I came back out an notice smoke coming from under the hood. I unlatched the hood to check on the smoke when flames started coming out of from under the hood. I start spraying water under the hood as I call our security which call our local fire department. Our security can and assisted me trying to extinguish the fire until the fire department can and finished extinguishing the fire. The 2013 Honda was determined to be a total loss by usaa. The fire department stated it was an electrical/mechanical problem that caused the fire. I contacted hendricks Honda dealership in greer, SC about the fire where they could investigate for warranty claim/defect. They did not do anything, they have ignored my request nor has Honda automotive of America accepted or investigated.
- Greenville, SC, USA
When driving - our traction control and engine light has come on several times and the engine has been so rough that we had to stop and let it cool down before taking it immediately home. The first time we took it in - we were told that "something" (dirt) may have gotten into the piston chamber and caused a misfire of the spark plugs, but that we should be ok. Then it happened again and again, but becoming more frequent between resetting the codes. We were told just to replace spark plugs 1 & 2. then as we were haggling with Honda over the phone about warranty coverage and the fact that the light was continuing to come on - it happened again but worse: The engine light was flashing and it was sounding worse, so we did not drive it until we could get it serviced. When in the shop this time - we were told after the diagnostic that the van needed a new short block due to faulty pistons/piston rings and it was covered under a recall/warranty. Then, after we left the vehicle at the dealer for a week waiting for them to get the parts and fix it - we called to pick it up. But this time - they said we were not covered, and all they would do is replace the spark plugs 1 through 4 - under warranty.
- Le Roy, IL, USA
This second occurrence, as we started to drive from park position, the car was running rough and the check engine light and traction light came on. The dealer diagnosed it is the piston rings, caused by bad rings that let the spark plugs get fouled. This appears to be the same issue as recall # 13V382000 where they changed the short block. They want to fix the piston rings and leave it at that. That is not proper mechanical procedure.
- Hilton, NY, USA
Our 2013 Honda Odyssey with 22,000 miles was parked in our driveway for 2 days and spontaneously combusted. The vehicle is a total loss and the fire damages our pop-up camper and the siding on our home.
- Cumming, GA, USA
The engine stalled and sputtered. The engine light came on and we went to the dealership. The dealer, Honda at the avenues in jacksonville, fl told us that they could not replicate the problem and sent us home. Two days later it happened again and when we took it to the dealer they told us that Honda was recalling our model and that we had to leave the car at Honda for the weekend. Something about replacing the engine block because of melting piston.
- Saint Johns, FL, USA
No acceleration response to depressed accelerator pedal for about 1 to 2 seconds, when pulling away from traffic lights.
- Vernon, CT, USA
A deer ran in front of our 2013 Honda Odyssey van, we hit the deer dead center neither headlight was broken however, the grill, ac condenser, fan, grill, bumper, hood, lock assembly and security system, radiator support and many other parts were damaged totaling $4263.06. The most interestingly in entire incident was the air bags did not inflate or even come out upon impact. We have taken it to jack of diamonds in tyler for the first recall.
- Palestine, TX, USA
Upon starting from a stop sign or red light, there is sometimes a "hesitation" where the tachometer falls from around 2000 RPM to about 1000, then recovers after about 1 second. The car has been to the dealer twice - they are unable to replicate the condition.
- Severn, MD, USA
- Napa, CA, USA