10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,827 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
1. one of the two keys provided did not open the doors. We took it to the service center and it was reprogrammed. 2. a few weeks later, the driver door would not unlock, not even from the inside. They had the door latch replaced. 3. last week the back door would close but would not lock by itself. On the way to the service center, we went over a speed bump and the transmission shifted into neutral gear and shut off. An "emission system problem" warning light came on on the dash. We called road assistance to take it back to the shop. They ran extensive tests but could not find anything wrong. The technician working on it, hooked up a computer and took it home. The next day he called and indicated the transmission control computer was defective and would order it to have it replaced. Today.
- Trujillo Alto, PR, USA
On June 3rd my 4 yr old daughter was securely restrained in her britax clightight 5 point harness in the seat behind the driver in the middle row. We were parked in a parking lot after a grocery trip and I was getting ready to return home after shopping. I put her in the car and closed the door of the van. She tried stopping the door with her foot but her foot didn't reach the pressure sensor on the outside of the door (the thin black tubing on the outside of the vehicle) so the door closed on her foot causing bruising.I talked to 3 Honda dealers and I have a complaint filed with Honda. When Honda returned my call I was instructed that his job was to inform me that the vehicle has limitations and that the last three inches of the door is the "point of no return" where the door needs momentum to lock. The last experience was at the Honda store where a salesman showed me the 2019 Honda. I described the incident to him and asked him to try stopping the door from the inside without touching the sensor on the outside. He first touched the outside sensor. I had him retry stopping the door only applying pressure to the inside of the door where my daughters foot was. He said the "point of no return" argument from Honda over the phone wasn't true because the pressure sensor stopped the door when he touched it an inch from the door. He told me he thought it was odd because the tailgate retracts when touched. He told me he was going to find out who I should contact but never got back to me. No one can tell me how much pressure was applied to my daughters foot that caused the serve bruising.
- Wentzville, MO, USA
The contact owns a 2018 Honda Odyssey. While stationary, the vehicle would not turn off when prompted. On more than one occasion, all of the doors failed to open when prompted by the key fob. In addition, the brake mitigation engaged with a visual and audio alarm; however, there was no other vehicle around. Furthermore, the instrument panel indicators did not illuminate when the vehicle started and the cross-traffic monitor malfunctioned and had to be turned off. Del ray Honda (2500 South federal highway, del ray beach, fl) was made aware of the series of failures. The battery and the tuners were replaced on the vehicle, but the failures recurred. The manufacturer was made aware of the failures and provided the contact with case number: [xxx]. the failure mileage was 636. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Boca Raton, FL, USA
The center console, which is the monitor that utilizes gps navigation, rear view camera display, controls heat/ac, volume control, etc. Has continued to fail since date of purchase (7/15/17). The monitor shuts down at random times, for unidentified reasons, leaving the driver, distracted and attempting to resolve. The shut down can occur while in the van is moving or stationary. Navigation shuts down while the driver is in route to a location causing significant distraction. When the system shuts down the heat/ac also shut down forcing the driver to manually adjust, which while driving is an unnecessary distraction. Honda was made aware of this problem in August 2017. We brought our van in to the shop twice and no resolution was found. We filed a complaint with Honda America (voice mails are retained as record). After several months of no resolution, Honda american told us our case was being closed because the company continued to have no resolution. 7 months after purchase the center console/monitor continues to randomly fail. Sometimes the monitor goes black, some features work while others stop (for example the radio may work while the screen is black). Sometimes the monitor goes blue and everything shuts down. Photos and videos of these occurrences were submitted to Honda via email. The promoted features by Honda America lead the buyer to believe there is added safety in this van. The opposite has turned out to be true. These failures cause serious safety concerns for the driver and the young families utilizing the van.
- Manassas, VA, USA
I am older and I believe the turn signal volume is too low especially due to road noise. This is the only car I drive where it is difficult to hesr the turn signals. Honda cannot fix the volume..
- Memphis, TN, USA
1. ) fuel efficiency is not as reported; it is several mpgs lower under all conditions (highway/city). 2.) safety sensor to alert for pedestrians on sides/front do not work properly. Even service rep at dealership said she has had other reports of it not functioning properly and the sensors/system may need to be 'reset'. it is incredibly dangerous to think these systems can fail without any warning message or notice. Car was at a stop and as it started moving forward, a pedestrian came from the right front and was nearly hit. There were no advance warnings, audio/visual to alert the driver. Also after checking with a friend, we could not trigger the alert walking from right to left (from side to front) of vehicle. No accident occurred, thankfully, but people need to know these systems fail and need to be checked to notify of oncoming pedestrians/bikers/vehicles. I bought this expensive vehicle because it had 'sensors' and thought it would be far safer according to sales guy. Not the case. The public is being misled.
- Palm City, FL, USA
On Saturday, 1/27/18 at 9:17am mountain time we were driving in a residential neighborhood following a silver SUV. As we approach an intersection with a green light, the SUV in front of us turned on their blinker to slow down to make a right turn. We were following behind at a safe distance. The SUV slowed down considerably to make the turn, but we remained behind at a safe distance as the SUV made the turn. The automatic collision detection system on our Honda Odyssey flashed a warning, as I've seen before, and the warning was appropriate given the situation. The SUV completed its turn and I reapplied the gas in the intersection. As I did so, the vehicle automatically braked, very hard, causing us to almost come to a complete stop in the intersection. I assume that we were traveling at a speed of appx 15 miles per hour as we entered the intersection. We were almost rear-ended by the car behind us (who honked at us, and with good reason). There was absolutely no need for the automatic braking to engage in this situation. Furthermore, the braking would have happened much too late to avoid a collision had one been imminent. The feeling of losing control of driving your own vehicle is extremely unsettling. While I like the idea of the automatic braking feature, this event is incredibly concerning. No one was hurt and nothing was damaged luckily. But, this easily could have caused a significant accident.
- Castle Rock, CO, USA
The van will stall after stopping. While turning right, I stop at a stop sign, waiting and when it's safe, go to start to turn, pushing the accelerator and the van will stall. It will take me releasing the accelerator and pushing it again to get it to move again. This is terrifiying. This has happened upwards of 20 plus times since purchasing the van in August 2017.
- Cincinnati, OH, USA
Our 2018 Honda Odyssey elite has a feature called idle stop. The feature has many criteria that must be met before it will activate. It should just turn off the engine when the criteria have been met in an effort to conserve fuel in lieu of idling. We are seeing a random issue when this feature activates where the vehicle will shut off the car entirely and place it in park. We must manually start our vehicle again then place it back in drive to proceed. We've had it happen three times. All have taken place at stop lights following a complete stop. The most recent occurrence took place at a stop light after leaving the highway. I'm concerned we will be rear ended due to our vehicle being disabled at an intersection. It's currently at the dealership for the fifth time (multiple issues with this vehicle) to hopefully find a solution.
- Thornton, CO, USA
Headlights: When the van was purchased I discovered several days later that the drivers side headlight was not working. Discovered the lights was not plugged in. December 18 & 27 the anti-theft system disabled. The dealership picked up van and said they repaired. I was told there was a connection that was not securely clipped together. When this happened I had been parked and away from the van for at least an hour on both occasions. When I started it to leave the error message was on the screen. Immediately contacted the dealership both times.
- Estill, SC, USA
1. failure of the rear entertainment system: The rear camera and entertainment system will lost "network connectivity" and stop functioning 2. brake mitigation system: Spontaneously turns on 3. failure of the infotainment system: The infotainment system will turn off and go into a series of failures, ultimately turning off completely and not functioning. The infotainment system will also experience power errors resulting in errors with the anti theft system. In addition, the radio/speakers periodically stop working.
- Chesterfield, VA, USA
When the fob is stored near the vehicle it creates a power drain on the battery. We were camping for the weekend and the fob was generally near the vehicle (in the camper). When we left the campground at the end of the weekend, the warning indicator said not to use any auxiliary power. I am not sure how the vehicle uses the battery vs the engine or alternator to power the interior outlets, usb charging ports, and other things like the dvd/res system, but the previous power outage in the vehicle has us on high alert and we feel it is relevant as it indicates a pattern of power failure and insufficient battery or power supply to the vehicle relative to the voltage it pulls with the "bells and whistles" on the car. The warning remained for the entire 3 hour drive home.
- Manchester, MO, USA
Horn on 2018 Honda Odyssey (elite & touring trim levels) for sure. Horn is a single tone low note and is barely noticeable and woefully inadequate. Yesterday while traveling on a not very busy country road, I activated horn at about a dozen buzzards feasting on some roadkill in the roadway and had to come to an almost complete stop before they moved. They were more intimidated by presence of my vehicle than horn blaring at them. Sounds stupid, I know, but it emphasizes problem. Horn is almost entirely unnoticeable and does not get or attract attention, which makes it a definite safety concern. It does not "command" your attention and is not easily heard over ambient noises. Horn on my previous 2013 Odyssey was a dual tone horn and much louder and drew attention immediately. I seriously doubt the factory installed horn meets federal standards for decibel level. Not that it matters but it just sounds pitiful coming from an almost $50,000 fairly large vehicle. Honda has truly dropped the ball on this safety item and I believe it is enough of a concern to replace this lousy horn with a much louder dual tone horn at my own expense. Someone there should take a look at this issue. This issue comes into play at any time the horn is needed to attract attention or alert someone to any number of situations and needs to be corrected before someone gets hurt or killed.
- Hurdle Mills, NC, USA
New 2018 Honda Odyssey elite (10-speed transmission) driving on highway and many error messages appeared about steering system, brake system, lane departure system and other failures. Car started having problems downshifting. High rpms for speeds where it should be lower. Sent to dealer for 1 week. Dealer replaced powertrain command module and O2 sensor. Messages disappeared. 1 week after that, transmission started having problems downshifting again while driving on highway. Parked van and center console screen went black then had broken lines of pixels in one or two places.
- Fort Worth, TX, USA
We were driving on I75 North on sat June 10. We were right before the atlanta macon split. The vehicle completely shut down at highway speeds. The dvd player turned off. The engine turned off. The entire instrument panel went dark. There was no power to anything. The vehicle turned back on in "park" creating a horrible popping noise. The dealership (willett Honda) in morrow ga looked at the vehicle and cannot find the source of the power failure. They have been instructed to return it to us. The case number at Honda is 06075564. Jerry hogan at bommarito Honda in hazelwood mo is the sales manager and he wants us to drive the vehicle in spite of the obvious safety defect. Honda cannot detect the cause of the issue.
- Manchester, MO, USA
- Guilderland, NY, USA