The contact owns a 2019 Honda Odyssey. The contact stated that there was an abnormal popping sound coming from the dashboard and the electronics in the vehicle. The vehicle was taken to hare Honda - service department (8693 us-36, avon, in 46123, (317) 854-4791) where an unknown wiring harness and instrument panel were replaced however, the failure recurred. The contact stated that the vehicle was then included in NHTSA campaign number: 20V066000 (electrical system). The vehicle was repaired under the recall however, the failure recurred and worsened. A representative at the dealer contacted the manufacturer on behalf of the contact and requested that a technician be sent to inspect and repair the vehicle. The technician repaired the vehicle however, the failure persisted. The manufacturer was notified by the dealer of the additional failure. The vehicle was not repaired. The approximate failure mileage was 1,498.

- Brownsburg, IN, USA

The center mounted infotainment system which houses the monitor for the backup camera freezes up and goes blank creating a safety issue. This is a requirement of the cameron gulbrasen kids transportation Safety Act of 2007 and became a mandate in May 2018. This vehicle is at risk and noncompliant with this act. I have notified both american Honda and the dealership where the vehicle was purchased an they are aware of the issue and are making no effort to replace or correct the issue. It is very disturbing that Honda does not value the lives of their customers and that they are being allowed to continue to build vehicles with this same condition, unknown what the fix is. This is a serious safety issue and need to be corrected asap. The infotainment systems also freezes and prevents controls of the HVAC and dvd player. I have multiple videos of these issues because it happens so frequently.

- Fort Jennings, OH, USA

A brand new 2019 Honda Odyssey ex with 80 miles on it, started having trouble with vehicle's central display. Message network communication lost, even on slight moves while the car is on smooth freeways. Radio clicking static noise. Display unit turns off and on sporadically while the vehicle in motion or even sometimes when the vehicle is started from parking lot. Vehicle display goes blank completely. Cuts off back up camera, no radio, no bluetooth, no apps. As most of functions are controlled with touch screen feel like the vehicle is unsafe to operate. Dealer tried to fix it 2 times but now they blame Honda does not a solution yet. Raised a case (10281802) with Honda corporate but Honda refused to accept the problem and refused to give a loaner car and said its up to to dealer to give a loaner as a courtesy. I feel like I was sold a lemon. Both Honda corporate and Honda dealer is not to help me. Dealer says they cannot do anything. I feel the vehicle is not safe to drive with the central display unit which so critical to the vehicle's function. Worst part is radio clicking static noise cannot be controlled as the display is blank. All the above makes me frustrated that it happens on a new car and no one is helping me.

- Aldie, VA, USA

Van has shut off while being driven, transmission jumps constantly at 24 mph, radio goes in and out constantly- have no audio 90% of the time, navigation rarely works, car play rarely works, bluetooth drops phone connection consistently, have had rear camera freeze multiple times

- Hahira, GA, USA

The navigation screen stays black. No backup camera, can't change the radio, use the phone or change air flow or get directions from the screen. Some days it doesn't come on at all, others it comes on while driving. You never know, very frustrating. I feel lucky if it comes on when I first start the car. This is unacceptable in a brand new vehicle.

- Kingsville, MD, USA

2/5/2020 I was traveling at highway speeds with moderate traffic, when the main display screen in my minivan started flashing error messages. The radio display screen was acting wacky also. The van started making a loud rapid 'click.click.click." Type noise. I was trying to figure out what was happening, when I noticed that the display said "P" for park. I could not accelerate to merge out of traffic. It happened so fast and was so startling. I was able to coast and move over to the shoulder and stop the van. I turned off the ignition and started it back up and it drove normally. My husband took it to the dealership and they moved the toll tag sticker on the windshield and said it was interfering with the sensors. 2/6/2020 I was too scared to drive it, so my husband drove it. He was on the freeway and the same thing happened to him. It is currently at the dealership. The dealership now says it is loose connections at the battery. The noise it made was horrible and I'm concerned that there is physical damage to the vehicle. The van has just over 5,000 miles on it and was purchased in September 2019

- Richmond, TX, USA

Our 2019 Odyssey started having problems shortly after we got it. I tried trouble shooting myself for awhile. Finally started taking it to the dealership after 6 months of owning it and it's been there more times than I can count. It has electrical problems, bluetooth doesn't work, the infotainment system doesn't work properly. Nobody can hear me when I talk to them through the blue tooth or apple car play. The popping in the dash board is awful and it sounds like the van is going to catch fire at any moment. They have done a dash harness and full body harness on our van with no success. These problems happen when driving and the popping is when the infotainment/radio/music is playing or not playing. It's a serious hazard.

- Aurora, IL, USA

Initially the vehicle would randomly turn off while driving, it was not the idle stop since it is deactivated before driving. The dealer eventually said it was the battery. Then the infotainment system stopped working, the radio was replaced after a week of being at the dealer. Now 3 weeks after repair, the infotainment system does not work. Has a noise that comes out of the speakers like sparks, has a chemical smell, no res usage, no cabin watch or cabin talk. Everything that made the elite trim desired does not work.

- Davenport, FL, USA

Supper loud static noise. Board controls shut down, cannot control heat, navigation shuts down. Supper loud static noise. Took to local Honda.. they aware of this issue but no solution to fix at this time... 3 times already. Also vehicle while operating.. when this noises occur feels like its loosing power

- Waxhaw, NC, USA

While driving on a trip at about 60 mph, the infotainment system stopped working, nothing was functional, including the back-up camera which I heavily rely on. This is a safety issue. In addition, once the vehicle was shut off, the infotainment system wouldn't turn off and started draining the battery. I ended up having to pull the fuse to get it to shut off, which is ver difficult to access. I have had this vehicle to the dealer, they say there is no fix currently available. I am not comfortable using the infotainment system at all in the vehicle, which was one of the main reasons for purchasing.

- Fort Mitchell, KY, USA

Frequent loud crackling noises come from the speakers, followed by a network connection lost error message on the screen, and then the screen will go black and eventually the system will reboot. This will happen repeatedly while driving and does not depend on the state or use of the infotainment system (it can be off and still happen). There seems to be a correlation with going over a bump, suggesting a loose connection somewhere. When restarting or off, the radio, climate controls and the backup camera are all unavailable. This is a safety hazard as it distracts the driver and also prevents usage of the backup camera. Began happening intermittently at around 1500 miles and now at ~1700 miles it happens essentially all the time.

- York, PA, USA

We were on a vacation 5 months after purchase and 40 minutes into our trip the entertainment system, to include audio and visual all turned off. We had to restart the entire care. Repairs were supposedly made the incident continued to happen off and on for a few months. Van was taken in on a Thursday for repairs, advised it was fixed. The same error occurred again two days later.

- Kansas City, MO, USA

Hello I have 2019 Honda Odyssey elite. There is an issue with the infotainment system, that freezes up, music not playing, screen being unresponsive, cabin watch feature freezes, skips picture or doesn't display it at all or with message that picture cannot be displayed. Rain sensing wipers do not work as intended. When is barely raining they go fast, when is raining a lot wipers are working slow. Dealership is unable to fix issues or they cannot replicate them. I try to take videos/photos of every time something is happening but the dealership doesn't take that as a proof that something is wrong. They drive car for two miles vs mine 27K miles in 10 months, and always say there is nothing wrong with vehicle. I called Honda multiple times to have issues resolved, always same story from both Honda customer service or dealership, please wait for an update. I am waiting over 6 months and nothing. I have more videos/pictures available. We have two same vehicles in our household, my wife's car have same issues.

- Franksville, WI, USA

I purchased a new 2019 Honda Odyssey elite on 9/17/2019. I drove to work as usual, made sure all electricals (e.g., dome lights, headlights, etc.) were off, parked and alarmed my vehicle. Car remained parked while I worked. After my shift, I tried to use the remote engine start, but noticed the car didn't start. I pressed the unlock button on key fob, but no response; the car remained locked. I tried to unlock via hondalink app, which displayed that car was unlocked. I attempted to open any car door, but they remained locked. I was left stranded in 94 heat and no nearby shade. Luckily my family weren't there or they would've also been left baking in the heat. I used the manual key to unlock the driver side door and got in. Then tried to start the car but no response at all (I.e, no lights on the hud, lcd monitors, etc.). also tried unlocking other doors from inside; nothing worked. Called Honda roadside assistance & they sent someone to help. Guy tried jump starting car, still nothing. Said he even sent "direct current" to car, but absolutely no response; no lights of any kind, no access to unlock other doors or open windows. Called Honda roadside assistance again. They sent a tow truck to tow car to nearest dealership. Tow driver arrived, but couldn't tow my car as there were cars parked in front & in back of my car. There was also no way for him to put the car into neutral due to the electronic shift feature. We looked in car manual for solution. About 2 hrs later, the driver discovered he was able to start car by using key fob to press the start/stop button. I drove to dealership & told them exactly what happened. Said they would perform thorough inspection. It's been 1.5 days & they still don't know the problem. Said they couldn't replicate problem. I'm scheduled to pick up my car today but am hesitant & afraid of being stranded with my family when travelling.

- Pacoima, CA, USA

The infotainment system which controls everything in the vehicle constantly frozen and crashed. All, safety features including the backup camera disabled and couldn't be adjusted because of the system deem the vehicle was in motion even it wasn't. worst, there is no way to reset or turn off the vehicle without visiting a dealer. Many drivers that I knew of are constantly forced to fix the system while driving. This creates serious safety issues for the public safety.

- Fremont, CA, USA

The contact owns a 2019 Honda Odyssey. While driving various speeds, the contact noticed a strong fuel odor inside the cabin of the vehicle through the vents. When the failure occurred, the odor was detected for 72 hours. The contact also mentioned that the phone charger port in the rear of the vehicle overheated and caused the cell phone to also overheat. The vehicle was taken to Honda West (7615 w sahara ave, las vegas, nv 89117, (800) 249-9504) where the contact was informed that the failure was a known issue, but the cause of the failure was unknown. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 13,658.

- Las Vegas, NV, USA

The infotainment system is defective. Without warning the entire unit blackouts or locks up rendering it useless. This impacts navigation, all audio, the backup camera and bluetooth connectivity. The vehicle was purchased new in late may and has been returned 2 times for the same problem without resolve. It is going back a third time in the morning. We've provided screenshots and video to the dealer. This malfunction occurs while driving and is a major distraction for my wife and I particularly when you consider highway traffic conditions in houston metro. We've driven the vehicle without cellphones in the cabin vicinity and the malfunction still occurs.

- Sugar Land, TX, USA

Infotainment system freezes causing battery to drain to zero when parked. Radio stops, navigation stops, phone stops working, backup camera stops working. Evidently a common problem because class action suit filed in March in California. Took to dealer, they changed battery, told me it was fixed. Froze again the next day. Vehicle was in motion when system failed. The next morning car would not start because battery drained.this was on a federal highway. Happened again after the battery was changed.

- Brooklyn, NY, USA

While traveling at highway speed on the highway, the dashboard (including not but limited to speedometer, tachometer, fuel level, current gear, etc) went complete off momentarily and then restarted itself. After the dashboard came back, the dashboard flashed an error like "accident avoidance system problem" for a few seconds and then the system functions normally until it happened again. This has happened 3 times in the last 4 days. I couldn't get a picture of the issue due to the fact that it happened randomly with no clear indication that it was about to happen.

- Vienna, VA, USA

On July 2nd our vehicle wouldn't start. Prior to this date the vehicle worked fine. We call Honda roadside assistance and they came and jumped it. My wife let it idle for nearly 1 hour and turned it off. She returned an hour later only to find it was dead again. I decided to come home and jumped it and drove it down the hwy. While driving down the highway there was some vehicles swearving around some debris on the road and when I applied my brakes the vehicle lost power and I wasn't able to stear the vehicle fast enough and hit some of the debris. I let of the brake and the power came back on. I drove home turned the vehicle off and then tried to restart it again only to discover it was dead. I got out of my vehicle and inspected the front end which had minor scratches and cuts in the lower front driver's side bumper

- Marysville, WA, USA