10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 13,259 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving straight on a highway, I heard a loud noise from the top of my car. The sunroof glass had spontaneously shattered. When I looked through my rear view mirror I could see some pieces flying. Thankfully, the car behind me was far away enough that they were not hit by these glass pieces and also had my interior slider closed. A serious accident could have occurred if both my slider wasn't closed and/or the car behind me was close to me. I've had the car for less than 3 months, I contacted Honda and advised them of the incident and brought it in to their service department. They claimed to have never heard of anything like this happening before. They have ordered a replacement glass for my sunroof. I'm still waiting for it come in. I also went online and researched sunroofs breaking out of nowhere and did come across many other similar complaints. It seems that it may be happening more frequently with newer vehicles because they are built lighter with thinner metals and thinner glass. The glass used on sunroofs more commonly is tempered glass, not laminated glass. Tempered glass is more prone to shattering when pressure builds up inside the car. When I spoke to Honda corporate and the dealer, neither one could tell me what kind of glass was on the sunroof because they didn't know. I hope this matter can be further looked into. I hope it doesn't happen again. This was a very frightening experience that could have very easily been worse.
- Yonkers, NY, USA
The four doors must receive an usual amount of force for normal closure. We are always leaving a door ajar when we exit. From the inside must pull door with more than usual force. Best to keep hand on door until closed which I have never had to do in a new car and I have purchased numerous new cars over the years. The door feels like dead weight - has almost no closure force. It helps some to open a window or another door to relieve the back pressure but still is not a normal door closure. I have gone to three dealers and nothing they can do since no there is no adjustment. I had a 2009 Pilot and the doors worked just fine. One Honda dealer said the door is likely too heavy for hardware.
- Cypress, TX, USA
Roof rail covers blew off at highway speeds. Poor fit on front roof rail cover moldings leaves air gap. At highway speeds this can cause the 8 foot strips of rubber, pastic moldings to fly off vehicle. This has serious accident potential at highways speeds. Online forums are flooded with similar issues on all trim levels of the 2016 Honda Pilot.
- Brooklyn, CT, USA
- Prescott, AZ, USA