10.0

really awful
Crashes / Fires:
3 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
28,433 miles

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« Read the previous 20 complaints

problem #434

Oct 242022

Pilot

  • miles
When car stops due to Auto Idle it then stalls and the engine completely cuts off. Then having to restart the car. This has happened to me an immense amount of times, in streets, freeways and it is going to kill someone. I have on. numerous had near misses where people have barely avoided rear ending me. I have reported to dealer, American Honda and nothing has been done. Every time it has gone into dealer for this they just say they can not replicate it. It is a Lemon and a dreadful defect in this car. something has to be done before someone is killed.

- Carlsbad, CA, USA

problem #433

Sep 222022

Pilot

  • miles
2016 Honda Pilot touring Model Issue: Idle-stop Feature While driving the vehicle and comes on the intersection/stop light when you hit brakes the idle-stop feature will turn off your engine but once you release the brakes the engine wont turn on. To able to turn on the engine, you need to turn off the vehicle by pressing ignition button then you need to press it again to turn on engine (is like starting the vehicle again). Here some stances happened while this idle stop didnt work well. Driver at the back, you're using cellphone, start honking and when they by pass you yelling stop using cellphone. Or simple honk you and when you look they're confused as we're you what's going on. Honda or other people saying its related to battery but even with new battery this still happened. If this will not be fix or resolve soon, this cause an accident. either remove this feature or fixed this issue.

- Pleasanton, CA, USA

problem #432

Oct 202022

Pilot

  • miles
My 2016 honda pilot will not restart after it idles at a stoplight. This has happened multiple times and is happening more frequently (twice today). Both times today I was in a line of traffic and was in fear that someone behind me would hit me. The dashboard message said to put the car in park but that did not work. I had to turn the car completely off and restart it. The second time it took me three tries to get the car started. The guy behind me was very angry, gesturing and yelling. Road rage is scary too. I had the car looked at several months ago due the same issue and they could not find anything wrong when they ran diagnostics. I cannot recreate the problem on demand. It is sporadic. And scary.

- Overland Park, KS, USA

problem #431

Oct 192022

Pilot

  • miles
On multiple occasions, but the latest being 10/19/2022, my car will not restart after the auto idle start/stop feature malfunctioned while at a stoplight this afternoon. The battery is not old, and we recently had it checked because it has been doing this a lot lately. It checked out fine when tested. Something is majorly wrong with the electrical parts when this happens. Lights flash, my hazards didn-??t even work today, which was very scary and not safe. The only door that would open was my driver side door. This is a huge safety concern and I am now looking for a new car. This has happened at least 20-30 times, but today was the worst. It took awhile to get it jumped off. In the middle of traffic, with my hazard lights not working. Honda really needs to fix this. We took it to the dealership once about this issue and they said nothing was wrong. Please investigate this issue before it causes injury.

- Pearl, MS, USA

problem #430

Sep 012021

Pilot

  • miles
My 2016 Honda Pilot has been experiencing an issue with the auto start-stop system, in which the vehicle's engine fails to restart after a stop and/or the dashboard indicators flash on and off with multiple error codes displaying. This has happened many times on the highway and on streets, one time where it would not restart on the highway and cars were going around me on both sides which was very dangerous. I reported this to Honda corporate and opened up a case, which was open for many months while the Pauly Honda dealer in Libertyville, IL and the Muller Honda dealer in Gurnee, IL tried to diagnose the problem. They ended up trying several fixes, including replacing the battery, but nothing has fixed the issue. The dealer also contacted the engineers at Honda Corporate, and they indicated that they were not aware of the issue and have not been able to provide any fixes. This is still an issue today, and the only workaround I have is to disable the auto start/stop function manually, every time I start the car. Dates: - I checked and we actually brought our car into Muller Honda of Gurnee in September 2021 where we reported an issue where "C/S (customer) feels like it wants to die coming to a stop. Dash lights turn off like vehicle died. All displays go dark." They felt that it was "Caused by: Technician verified keyless remote system problem light on dash. Tech found code B12C5 stored in system. Corrected by (Y9300) (6S100) Warranty extension. Keyless start system error with DTC B12C5. BulletinS". This did not fully resolve the issue. - Then in October 2021 we brought the car into Pauly Honda of Libertyville where we again reported the same issue where "Customer states in eco mode the center screen now goes blank then cycles and comes back on." This did not fully resolve the issue. - Then in the spring of 2022 we brought it back to Pauly Honda as more severe issues started occurring. I also opened up Case #13103604 with Honda Corporate.

- Gurnee, IL, USA

problem #429

Oct 172022

Pilot

  • 100,000 miles
The contact owns a 2016 Honda Pilot. The contact stated while driving at approximately 35 MPH, the charging system error light and brake system error lights illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V668000 (Electrical System). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

- Chicago, IL, USA

problem #428

Oct 172022

Pilot

  • miles
Stop/start failure. Engine fails to restart after stopping

- Reading, PA, USA

problem #427

Oct 142022

Pilot

  • miles
The infotainment screen and system frequently shut off as you are driving down the road. It has been doing it for years and I-??ve brought it in to the dealer for them to update the software and other tricks they said they could do. It did not help and the problem is getting more frequent.

- Osceola, WI, USA

problem #426

Oct 072022

Pilot

  • miles
The start/stop turn the car off and when I tried to restart the car nothing happen. The battery is good and I heard a click sound but it won't start back for a few minutes sometimes.

- Mount Vernon, NY, USA

problem #425

Sep 052022

Pilot

  • 120,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that after stopping at a red light, the Auto Stop/Start feature activated and turned the engine off to conserve fuel. After releasing the brake pedal the engine restarted but immediately shut off after the vehicle had rolled into the busy intersection. The vehicle could not be immediately restarted. The message "keyless start problem" was displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The VIN was not available. The failure mileage was 120,000.

- Brighton, IL, USA

problem #424

Sep 052022

Pilot

  • 120,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that after stopping at a red light the auto shut off feature activated and turned the engine off to consever fued. After releasing the brake pedal the engine restarted but immediately shut off after the vehicle had rolled into the busy intersection. The vehicle would not immdiatly restart. The message "keyless start problem" had displayed. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted.. The failure mileage was 120,000.

- Brighton, IL, USA

problem #423

Oct 052022

Pilot

  • miles
When at a stop, t he start/stop feature is enabled and the engine shuts off as expected. When I lift my foot off the brake, it doesn't always restart, and I am left stranded in an intersection or at a light, and almost in accidents. Very unsafe. I have to turn it off every time I get into the car. When I forget to turn it off, it always fails to restart.

- Hatboro, PA, USA

problem #422

Oct 032022

Pilot

  • miles
The idle stop shuts off my engine as designed but then it fails to restart approximately 10% of the time. When this occurs I have to put my car in park, turn off the car completely, turn it back on and put it in drive. While this most frequently happens at stop lights it has occured on the freeway when I have needed to stop. The frequency in which this is happening seems to be increasing. I have already had the start button on the car replaced twice. The issue continues to happen with increasing frequency.

- San Jose, CA, USA

problem #421

Sep 242020

Pilot

  • miles
Start stop failed in middle of intersection. The car died and would not restart without a jump. Battery has been replay and it continues

- Golden, CO, USA

problem #420

Sep 222022

Pilot

  • miles
Driving in traffic. Idle stop system kicked in to turn off the engine. I let my foot off the brake pedal to turn left in the intersection, and the engine failed to restart after stopping. I put the car in park, and the car would not re-start. Ultimately, I had to turn the car fully off and then back on before it would restart. I was blocking traffic for over a minute with the car unable to restart. There had been several prior instances where the car almost didn't re-start, but this is the first time that it would not restart. I have seen prior notices that the NHTSA ODI is currently investigating this issue.

- Huntersville, NC, USA

problem #419

Sep 012017

Pilot

  • miles
The vehicle is equipped with start stop feature. The issue is it will stop, then crank for a second or two, but sometimes not restart. It-??s a safety issue when you try to move with traffic, but the engine is now off. This issue has been reported to the Honda dealer numerous times over a 4 year period. The starter & battery has been replaced, but the issue still exists.

- Altamonte Springs, FL, USA

problem #418

Sep 192018

Pilot

  • miles
For years, dating back to 2018, our 2016 Honda Pilot Elite auto on/off switch operations has been failing. Vehicle will not restart the engine after its engaged the auto start off. Engine and all components including electrical are off. Dashboard indications light up and essentially we are stalled, at risk of not being able to drive. It requires to place the car into park and restart the engine. This is serious safety issue that could result in being struct by another vehicle without being able to move. I have been taking the car to several authorized Honda service dealerships to address the issue. They have replaced multiple times the auto on/off switch, battery, adjusted values and updated software with no resolution. One dealership claimed to disable the auto on/off switch but this is NOT feasible. With the latest inspection, another local Honda dealership contacted Honda Corp Tech Line for assistance. Once again they instructed the dealer to perform all the potential fixes above and to ignore a code P2638. After investigating this online, Honda and NHTSA have opened an investigation June 2022 on this issue after 220+ complaints. There is no known fix, yet Honda Corp Tech Line informed local dealer to conduct value adjustments yet again, at a labor cost to us.

- Pittsburgh , PA, USA

problem #417

Jul 152022

Pilot

  • 47,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that while operating the vehicle, the engine would not immediately restart after the START/STOP feature was activated. The contact indicated that the vehicle occasionally restarted approximately three seconds after releasing the brake pedal. On other occasions, the vehicle would not restart. The vehicle was able to be restarted by pressing the START/STOP button. The cause of the failure was not yet determined. The local dealer was notified of the failure and a service appointment was scheduled. The contact referenced the NHTSA Investigation Number: PE22005 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the same failure listed in the investigation. The manufacturer was not contacted. The failure mileage was 47,000.

- Allendale, NJ, USA

problem #416

Sep 132022

Pilot

  • miles
Engine fails to restart after an automatic engine idle stop while completely stopped at a stop sign.

- Round Rock, TX, USA

problem #415

Sep 132022

Pilot

  • miles
The auto start/stop feature activated while I was at a stop and shut the vehicle off. When I removed my foot from the brake the vehicle stalled and would not restart. Had to place the vehicle in park and apply the brake to get it to restart. The restart took multiple pushes of the start button. This was a busy intersection where I immediately became a hazard.

- West Branch, MI, USA

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