10.0

really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
1 / 0
Average Mileage:
18,307 miles

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« Read the previous 20 complaints

problem #308

Oct 202022

Pilot

  • miles
My 2016 honda pilot will not restart after it idles at a stoplight. This has happened multiple times and is happening more frequently (twice today). Both times today I was in a line of traffic and was in fear that someone behind me would hit me. The dashboard message said to put the car in park but that did not work. I had to turn the car completely off and restart it. The second time it took me three tries to get the car started. The guy behind me was very angry, gesturing and yelling. Road rage is scary too. I had the car looked at several months ago due the same issue and they could not find anything wrong when they ran diagnostics. I cannot recreate the problem on demand. It is sporadic. And scary.

- Overland Park, KS, USA

problem #307

Sep 012021

Pilot

  • miles
My 2016 Honda Pilot has been experiencing an issue with the auto start-stop system, in which the vehicle's engine fails to restart after a stop and/or the dashboard indicators flash on and off with multiple error codes displaying. This has happened many times on the highway and on streets, one time where it would not restart on the highway and cars were going around me on both sides which was very dangerous. I reported this to Honda corporate and opened up a case, which was open for many months while the Pauly Honda dealer in Libertyville, IL and the Muller Honda dealer in Gurnee, IL tried to diagnose the problem. They ended up trying several fixes, including replacing the battery, but nothing has fixed the issue. The dealer also contacted the engineers at Honda Corporate, and they indicated that they were not aware of the issue and have not been able to provide any fixes. This is still an issue today, and the only workaround I have is to disable the auto start/stop function manually, every time I start the car. Dates: - I checked and we actually brought our car into Muller Honda of Gurnee in September 2021 where we reported an issue where "C/S (customer) feels like it wants to die coming to a stop. Dash lights turn off like vehicle died. All displays go dark." They felt that it was "Caused by: Technician verified keyless remote system problem light on dash. Tech found code B12C5 stored in system. Corrected by (Y9300) (6S100) Warranty extension. Keyless start system error with DTC B12C5. BulletinS". This did not fully resolve the issue. - Then in October 2021 we brought the car into Pauly Honda of Libertyville where we again reported the same issue where "Customer states in eco mode the center screen now goes blank then cycles and comes back on." This did not fully resolve the issue. - Then in the spring of 2022 we brought it back to Pauly Honda as more severe issues started occurring. I also opened up Case #13103604 with Honda Corporate.

- Gurnee, IL, USA

problem #306

Oct 132022

Pilot

  • miles
When driving and stopped, the fuel saving features shuts the engine off to save fuel, it should restart the engine after letting your foot off the brake. At least 25 times now, the car fails to restart. In a panic, you have to put your foot back on the brake, put the car in park, restart the engine by pushing the start button, then put the car in drive before you can resume. This has nearly caused us to be hit by other vehicles that assume you will start to move when traffic resumes. On the interstate there was an accident ahead and the car did this when a semi was moving at great speed toward us with our family. I-??m not sure this car is safe. The Honda service department suggested we have valves adjust at a cost of $700-$800 claiming that could help. There are no warning lamps. The car has had the battery replaced in the last year and starts every time, the first time when we begin a trip. Our teenagers can-??t drive this car due to this safety issue. This started about a year ago and is becoming more frequent. It happened three times in the last week.

- Sun Prairie, WI, USA

problem #305

Oct 162022

Pilot

  • miles
Repeatedly, the engine idle auto-stop function fails. The dealership and authorized Honda repair facilities say it is a known issue to them but not acknowledged by Honda. They state it must be due to driver error. When this function fails, it is random and creates an immediate emergency situation. The engine auto-stop feature is on by default. We try to remember to turn it off every time. But when we forget, we come to any stop (light, traffic etc), the engine will go from idle to stall! No notice, no warning, no indicator light. The car will completely turn off with the car in drive. You need to put the car in park, try to restart the car, get back into drive and hope an accident doesn't occur. We have a college teen now who drives this Honda Pilot. Soon to have a High School teen. They do not have enough driving experience to react to something like this. My fear is that a serious accident may incur. Last year this same engine had some type of issue where every light on the dashboard would light up. Apparently a know problem with a defective fuel injection system. We were never notified about this issue from Honda. Honda repaired it at no cost but, it was another know issue about a major engine flaw. Now this auto idle which is going out of control. Honda needs be accountable before fatalities occur. This car is becoming a lemon.

- Bethel Park, PA, USA

problem #304

Oct 112016

Pilot

  • miles
About a year after we bought the car the engines fail to restart after stopping, in some cases the jump start was required to get the engine going again. After it happened on the highway a few times we took the car into service and they said it was the battery they changed the battery which cost us a lot of money. After changing the battery it happened over and over again, we took the car again into service and they said it is not related to the battery and that they shouldn't change the battery in the first place. They said it's a software issue and they updated the software and we paid a lot of money and the problem continued. We report the issue every time we take the car to a car maintenance and they say it's a Honda problem and they can't help us (the service we go to is Honda car service). Whenever there is traffic we are afraid the car will stop and we will cause a collision. No warning lights before the failure.

- Redmond, WA, USA

problem #303

Oct 102022

Pilot

  • miles
I was exiting a highway and entering a right hand turn lane. There was traffic in the turn lane and I came to a complete stop. When I stopped my car shut down. I attempted to restart by pushing the engine start/stop button but the car did not restart. It took about 30-60 off trying the butting, attempting to shift into drive and opening/closing the door and trying to restart before I could get the car to restart.

- Orlando, FL, USA

problem #302

Oct 072022

Pilot

  • miles
The start/stop turn the car off and when I tried to restart the car nothing happen. The battery is good and I heard a click sound but it won't start back for a few minutes sometimes.

- Mount Vernon, NY, USA

problem #301

Oct 052022

Pilot

  • miles
When at a stop, t he start/stop feature is enabled and the engine shuts off as expected. When I lift my foot off the brake, it doesn't always restart, and I am left stranded in an intersection or at a light, and almost in accidents. Very unsafe. I have to turn it off every time I get into the car. When I forget to turn it off, it always fails to restart.

- Hatboro, PA, USA

problem #300

Feb 012022

Pilot 6-cyl

  • 60,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions while at a complete stop, the vehicle would stall upon acceleration without warning. The vehicle was taken to the dealer where they informed him that the battery was likely the cause of the failure. Upon investigation, the contact linked the failure to the auto Start/Stop switch which was under NHTSA investigation. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000. The contact stated that a maintenance check showed that the battery was actually fully functional and had a full charge. The stalling issue still affects the vehicle.

- Lancaster, PA, USA

problem #299

Sep 242020

Pilot

  • miles
Start stop failed in middle of intersection. The car died and would not restart without a jump. Battery has been replay and it continues

- Golden, CO, USA

problem #298

Sep 302022

Pilot

  • miles
Engine has failed to restart after stopping on multiple occasions. When stopped, the engine shuts off and the dash prompts you to place your foot on the brake and press the ignition button. The engine may start back up after several attempts. All lights on the dash flash intermittently with each attempt to restart the vehicle.

- Bonifay, FL, USA

problem #297

Jul 012018

Pilot

  • 53,908 miles
The contact owns a 2016 Honda Pilot. The contact stated that while driving, utilizing the engine idle feature, the vehicle would shut down while depressing the brake pedal. The contact stated the vehicle struggled to restart. The contact stated that several unknown warning lights illuminated. The contact had to depress the brake pedal, place the vehicle into the park, depress the brake pedal, and press the START/STOP button several times for the vehicle to restart. The Forward Collision Avoidance system would randomly depress the brake after the restart. The vehicle was towed to the local dealer where it was diagnosed that the battery system needed to be replaced. The vehicle was repaired but the failure persisted. The mechanic informed her of several Forward Collision Avoidance system error messages in the system. The contact stated that while driving and making turns or driving in stop and go traffic with the cruise control activated, the Forward Collision Avoidance system inadvertently engaged. Additionally, while driving over a seam in the road the Forward Collision Avoidance system engaged. The manufacturer was not contacted. The approximate failure mileage was 53,908.

- Columbia, MO, USA

problem #296

Sep 012017

Pilot

  • miles
The vehicle is equipped with start stop feature. The issue is it will stop, then crank for a second or two, but sometimes not restart. It-??s a safety issue when you try to move with traffic, but the engine is now off. This issue has been reported to the Honda dealer numerous times over a 4 year period. The starter & battery has been replaced, but the issue still exists.

- Altamonte Springs, FL, USA

problem #295

Sep 202020

Pilot

  • 40,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that the while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who replaced the engine heater coil, the fuel injectors, and the camshaft however, the failure recurred. The fuel injectors were replaced a second time however, the vehicle continued to experience the hesitation while attempting to accelerate. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 40,000.

- Canton, GA, USA

problem #294

Sep 152022

Pilot

  • miles
Car's auto start feature for fuel savings has failed to function on numerous occasions and required shutoff and manual restart. There is no provision to permanently disable this feature but requires disabling every time car is started.

- Jacksonville, FL, USA

problem #293

Jul 012022

Pilot

  • miles
While driving between 30-45 MPH the engine RPM-??s will start bouncing by around 500 RPM-??s up and down. Usually on flat to slight grade with RPM-??s in the area of 1500. The engine will bounce between 1200 up to 1800 RPM-??s. Vehicle has 52,000 miles, just started in last couple thousand miles. Doing a Google search I found numerous complaints of same issue. This is a safety issue when the engine will unexpectedly surge or slow down.

- Port Jervis , NY, USA

problem #292

Sep 192018

Pilot

  • miles
For years, dating back to 2018, our 2016 Honda Pilot Elite auto on/off switch operations has been failing. Vehicle will not restart the engine after its engaged the auto start off. Engine and all components including electrical are off. Dashboard indications light up and essentially we are stalled, at risk of not being able to drive. It requires to place the car into park and restart the engine. This is serious safety issue that could result in being struct by another vehicle without being able to move. I have been taking the car to several authorized Honda service dealerships to address the issue. They have replaced multiple times the auto on/off switch, battery, adjusted values and updated software with no resolution. One dealership claimed to disable the auto on/off switch but this is NOT feasible. With the latest inspection, another local Honda dealership contacted Honda Corp Tech Line for assistance. Once again they instructed the dealer to perform all the potential fixes above and to ignore a code P2638. After investigating this online, Honda and NHTSA have opened an investigation June 2022 on this issue after 220+ complaints. There is no known fix, yet Honda Corp Tech Line informed local dealer to conduct value adjustments yet again, at a labor cost to us.

- Pittsburgh , PA, USA

problem #291

Sep 142022

Pilot

  • 89,529 miles
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions without warning, the vehicle stalled. Additionally, the contact stated that a year ago, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to the dealer where the battery was replaced and the contact was informed that the Start/Stop switch needed to be replaced. The vehicle was repaired however, the failure recurred. The dealer was notified of the failure and the contact stated that she was informed that there was no fix for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that an appointment was scheduled for September 20th for a diagnostic test. The failure mileage was 89,529.

- Kennebunk, ME, USA

problem #290

Sep 142022

Pilot

  • miles
When the car stopped at red light, sometimes it can not restart. I got a few time too hard to restart to drive.

- Arlington, TX, USA

problem #289

Sep 122022

Pilot

  • miles
The engine's idle-stop feature shut off my car while stopped at a busy intersection in urban traffic, and took 15 seconds to restart the automobile. The idle-stop feature kicked in when at an intersection. When I took my foot off the brake to accelerate forward, the car instead turned off. The dashboard prompted me to shift the car into park, put my foot on the brake, and press the engine ignition button. I did so, but the car did not restart, even when I repeated the process 2-3 times. Finally, on the fourth time, the car restarted.

- Mclean, VA, USA

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