The contact owns a 2020 Honda Pilot. The contact stated that while driving at various speeds, the vehicle intermittently stalled as the brake warning light would illuminate on the instrument panel. Each time, the contact would coast to the side of the road and resume normal driving soon after failure. The contact also stated that upon approaching a stop light, the brake pedal depressed to the floorboard as the brake made an abnormal grinding sound. The brake warning light illuminated on the instrument panel. The contact had taken the vehicle to Honda of tomball (22727 tx-249, tomball, tx 77375) on three occasions and each time the mechanic were unable to duplicate failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Montgomery, TX, USA

My 2020 Pilot has several issues. 1. the dashboard and infotainment system blackout. In Sept 2020, Honda replaced the most module and said this would fix the problem. Several weeks ago, my infotainment system again went blank (3/6/2021), I had no back up camera or information. This fix obviously did not work. I took video on my phone. I took the vehicle to Honda, they would not look at my video and said that they needed to recreate it (3/26/21). They did nothing. I also got the following message several days later (3/12/21), "unfortunately, com.Honda.telephonyservice has stopped." I also showed this to the Honda service center, they said interesting, we have never seen that. They did not want my picture, and could not recreate, so they did nothing. The crackling/popping noise is also back after it was supposed to be fixed, with the Honda repair. They could not recreate this either, so they did nothing. 2. I have issues with the forward collision braking, auto sensing. I live in a rural area and when driving on two lane roads, head on to the other traffic the vehicle constantly brakes. When driving over two lane bridges, which I do often, it brakes several times a trip trying to get over the bridge. This is not safe. One time I was on 66 in va (1/27/21), at night, an 18 wheeler was coming off an exit ramp, I was in the right lane. The vehicle slammed on the brakes and dropped my speed approximately 20-25 mph for no reason. The 18 wheeler was still on the exit ramp. I was almost rear ended by the vehicle behind me. The brake sensing it too sensitive. I have taken it in for this, they could not recreate and told me to turn it off. That is not an answer. If a vehicle has safety options, we should be able to use them and not be told to turn them off! the 2020 Pilot has a lot of issues that are not being fixed. This vehicle should be taken off the road.

- Lusby, MD, USA

The information/entertainment system shuts off every few minutes rendering the backup-camera, gps, and all other information presented on the center display inoperable. Vehicle is currently at the dealer. This is the second time I have taken it to them for repair.

- Annapolis, MD, USA

I keep hearing static from my dash console. I took it in many times and they just reset it. I'm aware that the harness needs to be replaced from research.

- Long Beach, CA, USA

This vehicle has been nothing but problems since day 1. it began with the sunroof leaking and causing puddles in the front and rear passenger floors. That issue required 4 trips to the dealer. The speakers then began popping and the radio and dash would completely shut off while driving. Fixing that has been attempted 5 times and the radio still continues to have problems. I have also experienced false crash sensing and once, the auto braking system made me come to almost a complete stop while going about 45mph and no one was even around me. This car has been a problem and is now becoming a huge safety concern as my wife who regularly drives it is now pregnant. She is scared to drive it and Honda is unwilling to help solve the issues.

- White Hall, MD, USA

I'm writing to inform you of a severe safety issue that occurred with our 2020 Honda Pilot touring edition. My family and I were driving on the highway at about 70 mph when all of a sudden the car wouldn't accelerate and in fact lost power. The engine light was flashing and we were fortunate to have an exit ramp close and we coasted off on the exit ramp limited to 5 mph. All electronics were on (radio and dvd), but the car forced us to a stop. We called the Honda service line because this car is still under warranty. They informed us not to drive the car at this time with the engine light on. We sat in the car with the engine light on and pulled over for approximately 20 minutes. They recommended turning the car off for 10 minutes, like manual said, and then restart the car to see if we can drive to safety. We did this and the engine light was off and we were able to drive to a safe location. 100+ miles away from our home, we took it to a Honda dealer. They did an inspection of the car and attempted to read the system to find out why the engine light came on. They wrote up a detailed report and said that the engine light may not have been on long enough to get a read/report, but everything else looked ok. They did write in their report that there is a known bulletin for a fuel injection problem. They said they recommended it, but that the engine light would need to be on longer to justify recall. And lastly, I want you to be aware that this car, since purchasing new, has been in the shop or not correctly working for 4+ month of the year we have owned it. The dvd player, information electronic screen system broke and needed replaced. Additionally, we had loud cracking and popping noise and it required a cable with proper shielding to be replaced.

- Dublin, OH, USA

The infotainment unit is consistently shutting down. This includes the navigation, tv, radio and backup camera. This happens while vehicle is in motion.

- Friendswood, TX, USA

Speakers make crackling noise while playing dvd/bluray. Gets louder and more frequent until all audio eventually stops.

- Monticello, AR, USA

The infotainment system is not functioning to include: Back up camera, phone hands free, maps, radio, clock, etc. The unit has been inoperable since December 2020.

- Bethesda, MD, USA

I've taken my vehicle in 4 times now for electrical issues and the sensors randomly going off. Today while driving, I got a notification of an engine system problem as well as an emissions failure and AWD failure. I purchased my vehicle brand new from the dealership and this will now be the 5th time going in for electrical issues and now whatever this engine failure is. The dealership is closed right now so I do not have a full diagnosis but the warning on the screen tells me to limit driving and keep the car off due to potential fire. This should absolutely be investigated.

- Coal Valley, IL, USA

Random popping noise, like sound of small rocks hitting windscreen. Occasionally the display where speedometer is goes out. Audio problems with random volume issues. Popping noise occurs whether audio system is on or off. Notice it more while in motion and going over bumpy road. Been to dealer 5 times and replaced wiring, amp, head unit, and still have issue.

- Arrington, TN, USA

Purchased my 2020 Pilot on 12/30/2019 in fresno, ca. Recently this month December 2020, I started hearing a cracking and popping noise from the speakers. The popping noise happens whether or not music is on. I also started hearing this weird noise that almost sounded like there was a compressor in my vehicle. I did some research on several Honda Pilot threads and it seems to be the ac compressor and the speakers. Apparently the wiring harness needs to be changed. I've looked over the NHTSA website and seen multiple complaints regarding the speakers popping issue. I have not taken my vehicle to the dealer yet, I dont completely trust dealership service centers and they prey on customers and over charge and make you think there's other things wrong with the vehicle. I like to do my research prior to taking my cars to any repair shops. I also video and voice recorded all the weird sounds that the Pilot is making. Honda needs to fix this, if this in fact is a wiring issue, this can possibly cause a short out thus a safety issue. I will be printing out several of these complaints and showing them to the dealer before they try to swindle me out of an excess amount of money. Although since it hasn't even been a year my vehicle should be under warranty.

- Daly City, CA, USA

While driving we noticed what sounded like small rocks hitting the windshield. As we drove the car more the crackling/popping noise grew with frequency and intensity. Now every time we drive we hear intermittent crackling/popping noises. At times it is very loud and constant. It sounds as though the windshield is cracking or going to crack. When I park the car and turn the engine off the crackling/popping noise is still heard. I am worried that this problem with progress and we may get instrumentation blackouts like others have gotten.

- Aiea, HI, USA

Vehicle cracks and pops from speaker system. Sounds as if your in a hail storm. Radio / navigation systems goes blank and back up camera goes black. Have had to Honda of bristol and they have 'fixed/repair' the problems. Vehicle works great for a few months, this past time after repairs it has only lasted one week. I do not feel as this is a safe vehicle for me and my family. The cracking popping sounds, the blackout of the panels and no backup camera is a hazardous situation. This happens when the car is in motion and it's scary I have read their is a civil suite against Honda for this vehicle- how does one find out more information on this

- Jonesville, VA, USA

2020 Honda Pilot touring 1,156 miles - 3 months old. Vehicle began to stall when pulling into garage and applying breaks. Loud sounds coming through speakers as if you're driving through hail. Tuner lost, network connection failed, dashboard black. Vehicle can also apply breaks when no other car is around. Latest system failure car stalled when applying breaks at an intersection. Also driver passenger mirrors independently move while driving. Software update to control box and gauge control module without fix. Now tightened wires behind blu-ray player. Sensing/break issues are unknown to Honda and have not been fixed.

- Dublin, OH, USA

After having known recall issue repaired, electrical/sound system still continues with aggressively loud cracking and popping noises. The noises at times are out of the blue, causing the driver and passengers to be startled. The instrument panel will freeze up and blue tooth/voice activated features will stop functioning. These issues occur when the car is moving or stationary. No improvement after the recall reprogramming was completed despite being told by the service technician it would resolve the issue.

- Aliso Viejo, CA, USA

I was driving on the freeway and my whole instrument panel where my speedometer is and apps ect are turned black where I couldn't even see how fast I was going, but before that happened my stereo was crackling and cutting out and then blacked out as well and then came back on again. I have it recorded for my records. Then when I was on my way home from what they said at the dealership which would fix the dash was a recall on the vehicle but as soon as I came in my car there was an update on the dash of my stereo, was still cutting in and out and I couldn't use my bluetooth like I should be able to or listen to my radio through the internet or just regular fm radio. I only have 3800 miles on my vehicle and have had my vehicle for just shy of 5 months. It's ridiculous to spend 40K for a vehicle that doesn't even work properly. Also before purchasing the vehicle I asked the salesman at tracy Honda who then asked his sales manager my question if there were stereo problems in the vehicle I was buying like the ones I've been reading about and researching and they told me no it was a model above mine and they hadn't heard of it at first. I also asked about the dash turning black and they responded with the same thing. So technically they sold me a vehicle with a recall and lied about the things that were wrong with the vehicle before I even bought it. It should have been sold to me as a used vehicle due to the recalls already on the vehicle before I purchased. When I took my Pilot in for my recall the service guy said that his 2019 civic does the same thing and he just lives with it and that's kind of pathetic especially when you actually work at a Honda dealership do you still have vehicles and can't even have a stereo that works in a car something so basic.

- Denair, CA, USA

First month I bought vehicle 10/2019 began hearing loud cracking and popping noise which at first thought was windshield. As it continued we realized was coming through speakers. Then entertainment system began to shut down and reset with various messages. Mainly "network communication lost". other messages as radio not available would also come up. Screen would go black. Then speedometer / tachometer data screen would go black and reboot. Took to dealer was told loose wires from dvd system. They 'repaired'. within two months all the same problems and more began again. Rear view camera would not come on. Or it would come on while driving forward down the road. System would reboot and go black several times per day. Took back to dealer. They were now aware of problem in other vehicles. Told me needed new wiring harness. They kept car for a week and replaced wire harness. Vehicle was fine for about two months then problems all came back. Screens all went black repeatedly while driving, or stationary. It didn't matter conditions but all electronic systems would continuously shut down and reboot. A couple weeks ago everything went black and has remained off. Vehicle is now back at dealer for the third time to try and fix problems. They told me there are recalls for the back up camera and speedometer portion. And tried to tell me there must be a link in the wires somewhere that they need to locate. Obviously Honda must be aware of this problem as there are hundreds of posts online about the identical problems in other 2020 Honda Pilot. It is not safe to drive the vehicle without any speedometer or information systems functioning.

- Mt Pleasant, SC, USA

Issue #1 : I was driving in highway with garmin navigation turned on, the display reboots with an error "network connection lost". issue #2: while connecting my iphone with google navigation, the display gets stuck and reboots again. Serious issue while driving this car with navigation on. Issue #2: rear camera sometimes doesn't show up or there is a delay when gear is switched to reverse. Issue #3: when a usb is connected to play audio/video, the display freezes after sometime and reboots automatically. Similar issue with blue ray dvd.

- Simi Valley, CA, USA

2020 Honda Pilot touring has complete black out of all electronics and the dash board since purchase regardless if the vehicle is moving or stationary. Popping and cracking constantly throughout and behind dash/windshield regardless if the car is stationary or moving. There is no way to measure engine speed, fuel, oil pressure, or what gear you are in. Total electrical failures are occurring since purchase, and the dealer has no fix for the issues, but does acknowledge all of these safety and electrical failures are factory born, and Honda has failed to find or provide a fix. With all systems failing, the car is not safe to drive. The brake system will brake when you are traveling slow or at high speeds, regardless of the fact that nothing is around the vehicle. This car should be recalled and returned to the factory before more people are killed or injured. The current recalls do not fix any of the electrical safety issues. These cars require a total rewire of faulty harness wiring which is a fiber optic defect from the factory, therefore, software updates do not and will not fix these safety issues. All of these vehicles require a total rewire. Honda should be ashamed of themselves for allowing consumers to continue driving these death traps!.

- Tempe, AZ, USA