We we're driving down the interstate and the instrument panel as well as the infotainment center went black/completely out. We could not tell our speed nor any other vehicle data as the instrument pane was dead. While the infotainment center going out is bad, having no instrument panel is very dangerous and a major safety concern.

- Hillsborough, NC, USA

Display audio/information screen became hot while driving and screen malfunctioned while using apple carplay with iphone plugged in via usb cord. Display screen runs warm while phone is disconnected. Display screen does not turn off after tuning off the engine and the lights dim. The problem occurred concurrently while driving in rain, the gas light alarming, and carplay running audiobooks. The audio/information screen lost fm radio, bluetooth, carplay, back-up camera, and hands-free capabilities.

- Fort Worth, TX, USA

Brand new vehicle. About 500 miles in, I was driving on the highway when the center instrument panel froze -- navigation, radio, etc--basically all functionality on it was inoperable. Tried to shut the car off to reset everything, but power would not shut down to the screen, draining battery. Backup camera also did not work as a result. This was highly distracting while driving. The non-functional backup camera + related sensors also impaired safe movement of the vehicle in dense parking lots. Was asked by dealer to schedule service for a few days later, but obviously that wasn't an option as the car would not shut itself down. I insisted on a fix that day, and the dealer did a hard reset to correct the issue. Dealer mentioned this is a common issue in late model Honda, but didn't have any recommendations on how to permanently fix. Basically have to keep bringing it back in every time this happens.

- Palo Alto, CA, USA

These issues occur when driving, regardless of speed, road conditions, etc. The issue began on approximately 12/17/2019. The problem usually starts with a loud crackling noise through the speakers, even when the radio is turned off. The dash, including speedometer, will shut off leaving a black screen which means I have no idea how fast I'm driving. The center console, including satellite navigation and radio, also shuts off leaving a black screen. I purchased this model specifically for the satellite navigation system as I drive for work & depend on this functionality. The entertainment system shuts down. The backup cameras and safety sensors also stop working which makes parking and reversing dangerous. Voice controls and ability to make emergent phone calls are no longer available. All of the aforementioned "shut down" issues occur simultaneously and do not generally resolve prior to the vehicle being turned off. When the dash is working, the brake warning often flashes when there are no other cars close by. The car has been returned to the Honda service department three times since 12/18/2019, and the entire wiring harness was replaced at the third visit. The issue still persists so I will return to the Honda service department again tomorrow.

- Redlands, CA, USA

As per other drivers of 2019 Pilot and Odyssey, the screens on my new 2020 vehicle have gone out, while driving, rendering it impossible to get any information about the vehicle, including speed, while the vehicle is in operation. Dashboard reboots several times while driving. Backup camera is not able to be utilized during these events. While not as dangerous, speakers emit a loud crackling noise and no entertainment or navigation systems are able to be used (including rear entertainment center).

- Lake Oswego, OR, USA

Please note: All of the problems occurred on our 2019 Pilot which we turned in as a "lemon". now we have same problems with our 2020 Pilot. Screen blacks out showing speedometer so we have no idea how fast we are driving. Gas gauge goes black so we don't know how much gas we have. Screen goes black & voice controls stop during navigation use so we get lost. Back-up/parking sensors stop working. Loud noise like sand storm on windshield can be occasional or non-stop. Entire infotainment system stops working. All of the above can be while car is in park or while driving. Pls advise if I can send you photos from my phone to the email address of an investigator.

- Fredericksburg, VA, USA

The contact owns a 2020 Honda Pilot. While driving or in park the problems could occur 5 mph or 70 mph, the speedometer, fuel gauge, odometer, radio and navigation screen turned black. The contact heard an abnormal noise and the "no audio connect" and "check tuner" warning indicators were illuminated. The vehicle was taken to pohanka Honda of fredericksburg (located at 60 S gateway dr, fredericksburg, va 22406, (540) 735-9100) where it was diagnosed with sanding wires. Fourteen miles later, the failure recurred. The manufacturer was notified of the failures. The failure mileage was 200. Consumer stated this is the same problem they were experiencing with 2019 touring Pilot and 2020 Pilot.

- Fredericksburg, VA, USA

We've had 3 Honda and have been very loyal Honda fans for, claiming to never buy another brand. We bought our Pilot brand new and loved it. We're at 3700 miles and having major electrical issues. The speakers crackle and pop loudly constantly, with the audio on or off so there's no way to get a break from it. The car will think there's going to be a collision when there's nothing in front of it. Now today, my husband did the remote start and when he got out to the vehicle, all the windows were half down and the sunroof half open! we have the warranty, I made an appointment with our dealer for service but here's the thing...after researching online I have discovered this is an ongoing issue that apparently has no solution"! this is very discouraging and disappointing. Our brand new Pilot that we loved is now a source of stress and anxiety. Honda, why continue rolling out vehicles knowing there is an issue with your infotainment system??" my love of Honda is rapidly souring.

- Bluffton, IN, USA