10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
75 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

Dec 212024

Prologue

  • miles
On several occasions while in reverse the car braked hard and violently for no reason. This caused a sudden jolt to me and the passengers endangering our safety. Also, this condition can cause an accident if I-??m trying to back up to avoid a collision and the emergency braking system does not allow me to do such. The vehicle has not been inspected by anyone else and no warning lamps messages or other symptoms of the problem appeared prior to the incidents. This condition first occurred with about 300 miles on the vehicle.

- Sandwich , MA, USA

problem #19

Jan 272025

Prologue

  • miles
Unknown braking while no objects in front or behind the car. Warns lane departure too late after you crossed halfway through the lane.

- Anaheim, CA, USA

problem #18

Jan 012025

Prologue

  • miles
When the vehicle is in reverse, the safety feature that is supposed to prevent you from hitting something mistakenly goes off when there is nothing there. It seizes the car and immediately causes the brakes to go off. The car will feel like it got in a crash. There is no way to un-release it and there is no way to change the settings to prevent it. It is a great safety feature that could really protect me from getting into a crash. But instead at least once or twice a week it simply prevents me from backing out of my driveway in the morning to go to work. Delaying me by 1-2 minutes every day. Very annoying.

- Middletown, Ri, 02842, RI, USA

problem #17

Oct 092024

Prologue

  • miles
Suspension Related Issue: CV Axel Joints causing clicking, which is the most common issue among users of this car. Apparently the Driveshaft needs to get replaced as well. I got the right side done as the car was pulling to the right before the replacement, but the other part is on back order with no ETA. Been driving this way since October 2024. So I will believe for now that it's safe to drive the car as per dealer's recommendation to do so. Braking: The One Pedal feature turns off at random when starting the Car. Almost got into an accident not knowing it was off. Dealer cannot replicate the issue, but it happens to me randomly. It's to the point I have to check that first before operating the vehicle. Could be the memory of the vehicle not retaining the settings. Blind Spot Warning: The sound notification has recently turned off and is no longer working. Needs to be inspected by Dealer. Off-topic: Some Dealers only have 1 certified technician to work on the car. You're at the mercy of their availability when something needs to get fixed.

- Central Islip, NY, USA

problem #16

Jan 212025

Prologue

  • miles
Car will randomly stop while in reverse. This would happen even without obstructions or other vehicles in view. This happens at least every few days. I made sure to keep the camera free from debris and dry. The parking break will also enable as soon as it brakes.

- Sugar Hill, GA, USA

problem #15

Dec 172024

Prologue

  • miles
The car had an error with a front safety camera, the car stopped in the middle of an intersection and I had to coast into the nearest parking lot. The error cleared it self but Honda was of no help. The dealers do not know how to fix the cars.

- Suffern, NY, USA

problem #14

Jan 082025

Prologue

  • miles
On a cold day the vehicle's baking system failed. It was would not move more than 62MPH and would not function. When dealer was contacted no assistance was given until Honda Corporation got involved. The problem cleared up on its own and I was advised that it should be fine at this point.

- Suffern, NY, USA

problem #13

Jan 212025

Prologue

  • miles
Whenever it gets cold, the car will being to experience brake systems failure, it was suddenly only go 62MPH. On this particular occasion, the car died in the middle of the street, thus blocking the street and causing a police response. Contacted Honda Support and they advised it would be up to 2 hours to get it towed out of there. Police called their own tow truck, the tow trucks had issues with it not going into Transport Mode and stuck parking break. It was brought to the dealer for repair. I believe the car is not safe because there has been several failures of this nature during the cold and other general system failures that appear to be computer related. More than likely police information item is on file.

- Suffern, NY, USA

problem #12

Jan 192025

Prologue

  • miles
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.

- North East , MD, USA

problem #11

Jan 152025

Prologue

  • miles
While backing up the car will slam on the brakes for no reason. It has done this twice with nothing behind me. Scary when you think you have got something.

- Charlotte, NC, USA

problem #10

Nov 292024

Prologue

  • miles
Took delivery of vehicle 11/19/24. Had the vehicle 10 days. Let another vehicle out of the driveway & upon pulling back in got "brake system failure" alert and the car would not stop rolling not matter how hard I hit the brake. I had to push the brake button. The "one pedal driving unavailable" alert also came on. Towed to dealership same day(11/29/24). They tell me it's a software update, but their system won't connect to the car because they need a software update. Finally get the vehicle back on 12/11/24. FOUR DAYS LATER & the same problem again. Brake system failure, one pedal driving & service stabilitrak alerts come on while going to leave my house. Towed again the next morning(12/16/24). Brake booster ordered 12/17 with no ETA. 2 days go by with no communication from them. I ask what's up. Still no ETA. I mention lawyer on Monday the 22nd & wow my part is there on Tuesday! Tells me car will be fixed by 12/27. That day comes only for them to tell me their system isn't working again to program the car. I file a case with Honda. I hear nothing from the dealership again until 1/8/25. I filed lemon law on 1/7. I hear nothing from service again until 1/13 just more excuses & about engineers coming to look at the car and ordering a new module. Get another message from them today that the car can be picked up(1/17/25). I cannot wait to get rid of this vehicle. I do not feel safe driving it anymore especially with 2 children. Luckily I was not on a highway or far from home when these brake failures occurred.

- Roselle Park, NJ, USA

problem #9

Sep 262024

Prologue

  • miles
My brakes were mushy when braking. Warning notices on the dash for servicing brakes and other related brake systems came up. At one point I couldn't come to a full stop. Issue first noticed 9/26/24. Dropped the car off at the dealer 10/8/24 and it sat for four months waiting the brake master cylinder. Picked up on 1/9/25. So far the brakes are working fine. I am now noticing a clicking sound coming from the front end when steering.

- Puyallup, WA, USA

problem #8

Jan 102025

Prologue

  • miles
Brake system failure happened the day after I bought the vehicle and the dealer found no issues or errors than another brake failure occurred in one week. This could have caused a major accident to a point where my safety is in fear

- Cedar Lake, IN, USA

problem #7

Jan 102025

Prologue

  • miles
When turning the vehicle on, it sometimes displays an error in the instrument panel of the-??Brake system failure 43 MPH Top Speed-?? When this error is present, the vehicle has almost no braking capability. One pedal braking is also disabled when this happens. So the only way to stop the car is to mash the brake pedal to the floor like your life depends on it. Turning the vehicle off for 5 minutes and turning it back on seems to clear the issue.

- Lutz, FL, USA

problem #6

Jan 032025

Prologue

  • miles
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.

- Gainesville, FL, USA

problem #5

Dec 152024

Prologue

  • miles
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.

- Teaneck, NJ, USA

problem #4

Oct 242024

Prologue

  • miles
The collision system is too sensitive. Regularly when I-??m backing into a parking spot the car will slam on the breaks even though there aren-??t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car

- Renton, WA, USA

problem #3

Sep 282024

Prologue

  • 1,000 miles
The contact owned a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed, the steering wheel seized. In addition, the brake pedal was depressed, however, the vehicle failed to stop as intended. The vehicle speed increased independently. As a result, the vehicle crashed into another vehicle. The fire department and the police arrived on the scene. A police report was filed. There were no injuries reported at the scene of the crash, however, the driver of the other vehicle was later treated for unknown injuries. The vehicle was towed to a local tow yard. The contact stated that both vehicles were condemned totaled lost. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 1,000. The VIN was unavailable.

- Clinton, MD, USA

problem #2

Aug 282024

Prologue

  • 2,000 miles
The contact owned a 2024 Honda Prologue. The contact stated that while stopped at an intersection and attempting to make a right turn, the steering wheel was frozen and the vehicle began to independently accelerate at an unknown speed. The contact stated that he was depressing the brake pedal but the vehicle was not stopping. The contact stated that he crashed into a vehicle in front of his vehicle on the other vehicle's passenger side front door. The air bag deployed. The contact stated he was not aware of any warning lights. The contact stated that the police and emergency service vehicles arrived. The contact was not injured and did not receive any medical attention. The police filed an incident report. The vehicle was towed from the scene to an impound lot and later was declared a total loss by the contact's insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 2,000.

- Clinton, MD, USA

problem #1

May 042024

Prologue

  • miles
After driving this new car for about 18 miles and stopping for an errand, upon restarting an error message posted -??brake system failure-?? do not drive faster than 43 mph and use the brake pedal to stop. Upon driving the brake pedal went nearly to the floor and had to be pumped to gain brake cylinder pressure sufficient to slow the car using extreme pedal pressure. After shutting off the vehicle, the braking system work normally upon restart. When delivered to the dealership the issue reoccurred. The Prologue has been at the dealership for repair for four days but cause and effect yet to be determined.

- Queen Creek, AZ, USA