10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 50,132 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
On 8/11/13 the 2013 Hyundai Elantra that was purchased 6/3/13 at the fred beans dealership in doyelstown, pa. Unintentionally accelerated and crashed into a concrete wall in the parking lot at king of prussia mall in king of prussia pa. The car was turning into a parking space and when the gas petal was applied the car accelerated full speed into the wall. This is the second time this has happen to a car that was only 9 weeks old. It had happened in our driveway 4 weeks prior to the collision on 8/11/13, but the car was brought under control and we assumed it was just not being familiar with a new car. The car was immediately towed to the dealerships body shop for inspection and a claim was opened with Hyundai customer assurance. The car was inspected by an independent inspector several weeks later and after 6 week we have received a letter stating that there was no failure on the manufacturers part and there was nothing they could do. I have requested testing results and documentation from Hyundai and I was told it was classified, so I asked for a list of tests performed and it cannot be given to us. We have received several letter from Hyundai, none of which had a persons last name or any name at all. I have had the car's body work repaired and have tried to trade the car into the dealership for another new car but the dealership will require another substantial down payment which makes this option unfeasible. The dealership has not had any correspondence with the manufacturer and has requested I formally ask for some monetary relief towards the new car replacement. I have made several requests and have gotten a final "no" decision from Hyundai. The car has and still sits at the dealership and I will not allow my daughter to drive an unsafe an undocumented car. Please let me know how to proceed.
- Blue Bell, PA, USA
Ran out of gas despite the gauge showing 42 miles left (about 1.5 gallons). Walked to a station and got a gas can; put a couple of gallons in, started the car, and the meter started dropping dramatically, going from 112 miles remaining to 104 to 98... all the way down to 82 miles remaining before I even started driving. Drove about a quarter mile, and it fell another 3 miles. Don't know yet if the car if the problem is with fuel injection, the gauge, or some issue with the tank itself (air/water leaking in or gas leaking out, etc.). problem occurred the day after bringing the car into the shop for a separate problem. My car is 6 weeks old, and I have broken down two days in a row just driving to work.
- Rosenberg, TX, USA
- Lexington, KY, USA