10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #11

Apr 052023

IONIQ 5

  • miles
While driving vehicle, car had sudden and rapid loss of power that resulted in significant decrease in speed. Vehicle was nearly in a rear-end Collision due to sudden drop in speed. The car is currently being inspected by the Hyundai dealership with reported failure of the ICCU.

- Lincoln, CA, USA

problem #10

May 172023

IONIQ 5

  • miles
Likely ICCU failure incapacitated vehicle while in motion on highway. Vehicle decelerated uncontrollably and would not re-accelerate. Shortly thereafter 12v battery warning appeared and vehicle was no longer operable. Series of warning lights. -??check electric vehicle system-?? upon car starting, -??Stop vehicle and check power supply-?? shortly after starting drive, "12v battery very low" immediately before vehicle went completely dead.

- Charleston, IL, USA

problem #9

May 022023

IONIQ 5

  • miles
A few minutes into my drive I heard a loud POP from under the rear seat and then an orange EV system warning message flashed on the display. The vehicle slowed down and I couldn-??t maintain speed above about 25mph. Shortly after the first orange alert, the red -??Stop vehicle and check power supply-?? message popped up on the screen along with an emergency warning sound. The vehicle was towed by Hyundai Roadside Assistance to the nearest certified dealer, which took 1 week to diagnose the car. They just confirmed it was an ICCU (Integrated Charging Control Unit) failure and would require a replacement ICCU and high voltage fuse, which are on backorder with no definitive delivery date.

- New York, NY, USA

problem #8

Apr 242023

IONIQ 5

  • miles
On 4/24/23, without an prior warning vehicle suddenly became undrivable. Received message: "Stop vehicle and check power supply". Car could lim along < 25mph for short distances. This condition along with indifferent Hyundai roadside assist left me stranded out of state for 5 hours before telling me to find my own way to tow the car. Car is at dealership with a diagnosed ICCU/ICCU fuse issue. To date I am being told that the parts are on back order for 2-3 weeks. Based upon online posts by others with this issue, this is not a realistic expectation. To date, Hyundai has yet to offer substitute transporation, relief from monthly paments, and reimbursement of all expenses incurred as a result of the loss of this vehicle.

- Pine Brook, NJ, USA

problem #7

Mar 162023

IONIQ 5

  • miles
Suddenly whilst driving, I heard a soft "pop" and emergency alert sound and message were displayed. Car lost almost all power, but was able to move forward at 12mph to park in a safe place. Car became fully inoperable and required a flatbed tow to dealership. Was diagnosed as an ICCU problem (associated with both 12v battery failure and possible bluetooth related battery drain). Car has been in shop for 6 weeks, waiting on parts. No ETA from Hyundai. If this had occurred 3 minutes later I would have been driving at high speed on the interstate in morning commute traffic. Prior to the "pop" there was no warnings or errors or problems - car worked perfectly.

- Issaquah, WA, USA

problem #6

Mar 172023

IONIQ 5

  • miles
On March/17/2023 @24962 miles Integrated Charge Control Unit failure + 30 AMP Fuse. Hyundai Corporate said parts back order May---June/2023 time frame. 3 inch orange circle came up on my dash with red triangle saying PULL OVER IMMEDIATELY! I was two blocks from dealership and with no problems drive to the service advisor where it died in front of them. Service advisor guessed that the pop I heard just before the circle appeared was the fuse and I drove in on the 12volt battery. I am in the Buy Back process with Hyundai Corporate Case#21170992

- Elk Grove, CA, USA

problem #5

Mar 272023

IONIQ 5

  • miles
After a few minutes of driving, the vehicle presented a warning "Check Electric Vehicle System" and then got really slow. We were able to limp back home, where it is now parked. Hyundai has not had availability to diagnose the issue.

- Tacoma, WA, USA

problem #4

Feb 122023

IONIQ 5

  • miles
I was driving to my parents house when suddenly a message popped up on my driver screen saying that the electrical system has a problem. Driving a little more to reach my parents house and it starts saying to stop and check power supply. We ended up making it to my parents house and decided that it was unsafe to drive anymore with the error message going off. I called a tow truck to tow it back to our dealership in Fremont. When the tow came, I thought we could drive it on the bed but turns out the vehicle wouldn't start. We jumped the 12V battery and found that we could put it in neutral and somewhat drive it until it drained the external battery used to jump the 12V battery. With the car stuck halfway on the bed, we managed to put it in neutral and pull the car up using the tow's harness. Took it to the dealer and after a few days they said a fuse blew and that something called the ICCU was bad and needed to be replaced.

- San Jose, CA, USA

problem #3

Jan 082023

IONIQ 5

  • miles
We were driving vehicle on a neighborhood street with a speed limit of 45 miles per hour. When we got a "High voltage fault warning" from the car. I continued to drive about 10 second more and got a second warning. A different series of warnings appeared the last one being "please pull over and check your electrical system". We pulled into a neighborhood street, turned off the car. We decided to try to make it home which was less than 1/2 mile. Once I restarted the car, both messages cycled through the dashboard. Then the car lost the ability to accelerate past 25 miles per hour, no matter how much I stepped on the throttle.

- Sunnyvale, CA, USA

problem #2

Feb 032023

IONIQ 5

  • miles
The car suddenly cut speed to 20mph while traveling at around 40mph. No matter how hard I pressed on the accelerator, it did not go over over 20mph. The dashboard also said speed limited to 20mph. I had to pull over on the side of the road. Turn off the ignition. Then turned it back on. Then the car resumed to operate as normal. Luckily there were no other cars around so I could safely pull over. This could had been disastrous if it cuts speed again when I-??m driving at 65mph on a busy freeway. I feel unsafe operating this vehicle because I-??m afraid this will happen again in the near future.

- Milpitas, CA, USA

problem #1

Aug 152022

IONIQ 5

  • miles
The car randomly stops charging when plugged into either of my Level 2 home Juicebox 40 chargers before it reaches capacity, generally after adding another 4-8% to the battery. It was impossible for me to fully charge the car without plugging it in multiple times. The service people including the EV specialist said they hadn-??t heard of this problem, and it was probably due to my charging unit at home. See the attached service and repair invoice. This was not true It is apparently a well-known defect in the Hyundai and Genesis cars using this platform and Hyundai is aware of the issue. it is not a problem with my charger. It happens whether it is hot or cold and generally when it is cooler as we only charge the car at night. Please note the following: 1.Saying this was a unique isolated problem was NOT accurate as this is a problem with many Hyundai and Genesis cars on this battery/charging platform. The Hyundai forums are full of these accounts, and they occur with all different types of chargers. For instance, see: a.https://www.youtube.com/watch"v=_3eh0BTSdng b.https://www.reddit.com/r/Ioniq5/comments/wrilke/ioniq_5_stops_charging_randomly_on_level_2_any/ c.https://www.ioniqforum.com/threads/charging-issues.42357/ d.https://www.kiaevforums.com/threads/charging-problem-automatically-stops-charging-at-home-the-charging-for-ev6-failed-please-check-vehicle.3659/page-12 3.The Ioniq 5 charges fine on level 3 superchargers 4.I spoke to Juicebox and they said other Ioniq 5 owners have reported the same problem in fact before I even mentioned the car I had, when I mentioned the problems, the technical advisor said, -??Do you have an Ioniq 5"-?? He showed me downloaded graphs that show that the Ioniq 5 halts charges prior to being fully charged even though the charger is delivering power to the car. 5. I called Hyundai and they said they would look into this, but other people have received the same response, but nothing has been done

- Los Angeles, CA, USA