10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
9,522 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #7

Jan 292023

Palisade

  • miles
I bought this car as a certified pre-owned, picked it up on January 18, 2023. This is our family car and we took it on a 350 mile each way road trip on Jan 27. Upon arrival to our destination, driving around the city I noticed a lot of white smoke coming from the exhaust. I checked the oil and there wasn't oil registering on the dipstick, so I added 5 quarts of oil to the car to get us home on Sunday Jan 29. Upon returning home, I got the car back to the dealer and they had it for a couple days but "couldn't replicate the smoke". The dealer began an oil consumption test based on Hyundai's instructions. Now I have to take the car back in every 1,000 miles to be checked. I picked the car up on Feb 9 and have continued to drive it around with white smoke coming out the back end in multiple scenarios: after sitting at a stoplight, stop sign, turning from a slow speed, or even starting to accelerate on the freeway after slow (not stopped) traffic. The engine knocks when accelerating after most turns, between 20-30mph. Not only is it embarrassing to have big white plumes of smoke at the back of the car, it doesn't feel safe for my family or good for the car to continue driving to get to 1,000 miles and go have it checked for the next 4,000 miles. Hyundai certainly knows of the problems and are making me "prove" issues through their oil consumption test. Meanwhile, I drive a car that has horrible exhaust fumes, and causes safety concerns as it could stop running anywhere, anytime.

- Lehi, UT, USA

problem #6

Jan 062023

Palisade

  • miles
There were signs before it even happened. The gear got stuck in 5th gear and couldn't go up or down. Even after that, the shock and gear did not engage properly when shifting gears. That day, while driving at 40 miles, the gear shifted out and didn't engage any gear. I turned on my emergency lights, parked on the shoulder, turned off the engine, and then started again to get into gear and drive. After driving for about 5 minutes, the same symptoms occurred. brewed in the same way. I was so scared I drove slowly to the dealer

- Superior, CO, USA

problem #5

Aug 042022

Palisade

  • miles
I came to complete stop at a traffic light. Once I got the green arrow I proceeded to accelerate but the car was barely moving. Mashing the gas harder it then began to move. Something seemed odd but wasn-??t sure what. Continuing down the road I noticed my RPMs higher than usual for 45mph. Confirmed with paddle shifters the car was stuck in 5th gear. I came to the next light and car was not down shifting. Again green light, mashed the gas and slow to accelerate. After making it home and leaving the car sit for about 30 min I haven-??t had the issue since. Had I been trying to cross the road during heavy traffic this could have been REALLY bad.

- Cumming , GA, USA

problem #4

Dec 262019

Palisade

  • miles
This car has a vibration at highway speeds. I made the dealer aware of the issue and they said that the drive shaft needed to be replaced. They did the replacement and the vibration was still there. They then balanced the tires and that did not fix the issue. I went to a tire shop and had the tires balanced and did a 4 wheel alignment. The problem still exists. It does not make the car undriveable, but it is annoying and should not be happening. I do not know if this will have long term consequences on the drive train. The dealer now said they have done all they can.

- Barrington , RI, USA

problem #3

Apr 022021

Palisade

  • 15,000 miles
While driving on highway 290 West to fredicksburg, Texas on April 2,2021, speed limit varies from 50-60 mph, the vehicle just stopped, all systems were out, message on the screen said "take to service, when convenient". it was very scary as the vehicles from behind were honking and I could not get the car to the side. It could have been a major accident with fatalities.

- Austin, TX, USA

problem #2

Jun 202020

Palisade

  • 77 miles
Vibration at speeds of 64/65mph and up. Not sure if driveshaft or transmission. Hyundai has issued a tsb but will not honor it. I have asked 2X for dealer service dept. To evaluate this problem. They said they do not have to honor this tsb. I have seen on forums others are having same problem with cars made in December 2019. It is painful to drive on the highway and I do not know if it is the driveshaft, will it break" will the transmission fail" this is a brand new car purchased new and it is unsafe to drive on the highway and I cannot get Hyundai to look at the problem and they have sent emails saying tough luck. This is anytime you are driving on interstates or highways with speed limits of 70mph..at around 64/65 car steering wheel, seat, floor vibrates unless you go below 63mph. Happens every time. First time was driving home from dealer on highway--been reaching out to Hyundai usa since July been to dealer in July, August...but always told appointment will be two weeks to 6 weeks away.

- Bethel Park, PA, USA

problem #1

Aug 032019

Palisade

  • 10 miles
Purchased vehicle and when we drove it at highway speeds (64-75) there was a severe vibration with low frequency rumbling (sounded as though driving on rumble strip). If we drove above 75 the vibration would lessen. We brought in into the dealer and on the first visit they first balanced tires, no change noticed although they gave us the vehicle back. Second visit they replaced rear tires and force balanced all tires, no change. Then they replaced front tires and replaced the rear drive shaft after having told us two weeks prior that they had measured the first one and it was within Hyundai specs. The replacing of the drive shaft improved the low frequency vibration but did not completely eliminate it. We are currently waiting to hear back from Hyundai corporate for a buy back.

- Rowley, MA, USA