10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
57,355 miles

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« Read the previous 20 complaints

problem #5

Nov 092010

Santa Fe

  • 689 miles
I was accelerating while entering traffic from a side street and the computer for the transmission put the transmission in neutral. I lost power as the engine RPM spiked up. The transmission was still in drive and the transmission did not engage again until I took my foot off the accelerator and then reapplied it. Aside from this problem being a vehicle defect, this situation could have caused an accident. I have taken the vehicle into the dealership twice for this problem since the end of July. The first time I took it in the dealership was able to reproduce the defect but they could not reproduce the defect the second time. Unfortunately this type of failure does not show up in the cars computer. Each time the car was returned to the dealership the transmission software was updated and the car was driven for a period of time as a relearning exercise. Obviously this did not correct the problem and without a failure code in the computer to pinpoint the problem the dealership is unsure which computer or component needs to be corrected. With this defect this vehicle should not be on the road because of the risk of an accident.

- Boulder, CO, USA

problem #4

Sep 222010

Santa Fe

  • 17,700 miles
My husband and I were traveling North from palm coast, fl to slatington, pa. Traveling North on rte I-95, my husband drove about 300 miles and than I drove another 300 miles, stopping to eat and at various rest areas. Just before the Virginia border, we stopped at a rest area and my husband took over driving. He said we should stop for gas and a bit to eat. We went over the state line and got off at exit 4, we exit, stopped at the stop sign, turned right to go into the station and we heard a loud snap. At this point, the only way he could stop the car was to put on the emergency brake there was no control of the car. After being towed to the dealership, we were told that possibly the driveshaft snapped and the transmission also went. The mechanic there said that this is the third one he had seen like that. The next day we were told that in fact that is what had happened. Luckily, we had gotten off when we did, or else we may have been in a major crash on busy rte I-95 or may even had been killed because of no control of the car. This is 2010 car with only 17,700 miles on it. Today, we found out that Hyundai knew of the problem and that the dealers have received a bulletin about this. We were not told of this dangerous defect and now do not know if this has been corrected properly. We are supposed to pick up the car in Virginia by the end of the week. We do have a major concern about this car.

- Palm Coast, FL, USA

problem #3

Jul 022010

Santa Fe

  • 150 miles
The contact owns a 2010 Hyundai Santa Fe. The vehicle was parked on a slight incline with the engine running when it began to roll backward. The front passenger side door was open while the failure occurred. The contact ran to catch the vehicle as it independently reached a stop. The front passenger side door struck the contact resulting in serious injuries. She was transported by ambulance to the emergency room for treatment treated. A police report was available. A third party investigator was sent by the manufacturer to inspect the vehicle. The investigator found no failure within the vehicle. The vehicle was not repaired. In addition, the contact stated that while driving approximately 5 to 10 mph, the vehicle would intermittently surge forward. The vehicle was never taken to be examined for the cause of failure and was not repaired. The failure mileage was 150 and the current mileage was 3,200.

- Montgomery, AL, USA

problem #2

Aug 182010

Santa Fe

  • 677 miles
Report date: 08/26/2010. Purchased Hyundai Santa Fe 08/14/2010. Vehicle has 1190 miles to date. Vehicle has momentarily stalled 5 times - 2 in traffic situation which could have resulted in crash. All stalls have occurred after sitting and idling at traffic lights or turns on both level surface and inclines. When brake is released and accelerator pushed vehicle starts moving sluggishly and then stalls flat for several seconds and then engine re-engages. No warning lights activated. Engine does not die requiring an ignition restart. Immediately took to dealer after stalling on incline 3 times at 677 miles on 08/18/2010. Service tech ran complete computer diagnostic in idle mode in shop and found all systems within technical specifications. Suspect drive-by-wire / computer linkage. Vehicle runs smoothly, downshifts and accelerates on demand normally at all other speeds less than 10 mph. This condition occurs after a stop and after brake is released and accelerator engaged (2 times); when moving slowly and hard acceleration demanded (2 times); or when transmission initially engaged in drive from park mode (2 occasions).

- Valrico, FL, USA

problem #1

Mar 052010

Santa Fe

  • 1,159 miles
Engine hesitation and acceleration, pulling to the right of the road. When braking almost coming to a complete stop. Can hear wheel noise, like tires are going to fall off.

- Bristol, RI, USA