10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 66,420 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2011 Hyundai Santa Fe. Consumer writes in regards to while driving vehicle engine shut off and car died. The consumer stated when he slowed down to go around a curve, the vehicle shut off. He could barely get the vehicle to the side of the roadway, because there was no power steering or power brakes. Tech support, recommended replacing the throttle body, since the dealer could not find a problem. However, on March 1, 2014, while driving in a parking lot at 10 mph, the engine shut off again. The power steering and brakes were not operable. He let the vehicle sit for several minutes before re-starting it. The consumer returned to the dealer, and after a thorough examination, they were unable to duplicate the problem.
- San Diego, CA, USA
Note: It is at pretty much all speeds and not just 55 that the variation can be seen between devices and the vehicle. I purchased this used with 29K miles on it. I noticed on the drive back from md to pa that the speed on the speedometer was different than my tomtom gps. A friend was driving in a separate car and so I called them and tried to identify their speed to mine and it seemed off to theirs as well. I took the car into the Hyundai dealer in the next month or so to ask them to adjust the speedometer to which I was told it cannot be altered. Well here I am over a year later and every single gps based system I have put into my car, another tomtom, my sons garmin, my wife's garmin, my new garmin and my phone all are in synch with each other. The problem is that my Santa Fe is always stating I am traveling about 3 mph faster than all these other devices. If this is the case then this would show a higher number of miles being driven that what is actually occurring. I drive 20-25K miles a year and this would most definitely add up over the life of the vehicle thus showing me to be out of warranty sooner than would be expected. Why does every electronic device show the same speed but my car is telling me I'm going faster?
- Glen Burnie, MD, USA
I was showing my new/used 2011 Hyundai Santa Fe to some friends when we heard a pop and the rear windshield shattered. No one else was around the vehicle and where it was parked there was no where someone could have shot the window with a pellet gun or something like that. Earlier in the morning I had the rear window defogger on to clear light fog off the rear windshield. It was only on for approximately 5 minutes until I shut it off while driving.
- Wheeling, WV, USA
I have had the same problem with my 2011 Hyundai Santa Fe reported in other ODI complaints. Specifically, my vehicle stalls randomly while traveling at low speeds. ODI id #10460671, #10453272, and #10412636, all seem to report the same problem I have. Occasionally, while braking or allowing the car to stop, it will stall out. When it does, accelerating, power steering, and power braking are all disabled. Once the car gear is shifted to park and the ignition is turned off, the problem resolves after re-starting the car later. The dealership service department had worked on this car for the same problem four times without being able to 1. diagnose the problem and 2. come up with an adequate remedy. Even though the technicians have not been able to reproduce the stalling, the first three times it was in the shop, three different repairs were made. They have all involved computer fixes, including changing out the contacts, replacing the junction box, and updating software. Hyundai is aware of my issue and the pending lemon law arbitration claim that I have made. Hyundai has currently made the unilateral determination that this vehicle does not qualify as a lemon, which I dispute because 1. this determination is not capable of being made unilaterally, and 2. this is a serious safety defect and more than a "reasonable" amount of repair attempts have been unsuccessful. A managing engineer has examined the vehicle without finding any problems, and I'm currently working with Hyundai to have a "flight recorder" installed to record data when the car stalls next. The most recent occurrence was while I was driving in heavy traffic without a shoulder on the freeway--a life-threatening situation. I consider this car to be an unreliable safety threat on the roadways and have communicated this to Hyundai, but its representative do not have the same sense of urgency I have.
- San Francisco, CA, USA
- Jacksonville Beach, FL, USA