10.0
really awful- Crashes / Fires:
- 2 / 5
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 50,826 miles
About These NHTSA Complaints:
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I have had the same problem with my 2011 Hyundai Santa Fe reported in other ODI complaints. Specifically, my vehicle stalls randomly while traveling at low speeds. ODI id #10460671, #10453272, and #10412636, all seem to report the same problem I have. Occasionally, while braking or allowing the car to stop, it will stall out. When it does, accelerating, power steering, and power braking are all disabled. Once the car gear is shifted to park and the ignition is turned off, the problem resolves after re-starting the car later. The dealership service department had worked on this car for the same problem four times without being able to 1. diagnose the problem and 2. come up with an adequate remedy. Even though the technicians have not been able to reproduce the stalling, the first three times it was in the shop, three different repairs were made. They have all involved computer fixes, including changing out the contacts, replacing the junction box, and updating software. Hyundai is aware of my issue and the pending lemon law arbitration claim that I have made. Hyundai has currently made the unilateral determination that this vehicle does not qualify as a lemon, which I dispute because 1. this determination is not capable of being made unilaterally, and 2. this is a serious safety defect and more than a "reasonable" amount of repair attempts have been unsuccessful. A managing engineer has examined the vehicle without finding any problems, and I'm currently working with Hyundai to have a "flight recorder" installed to record data when the car stalls next. The most recent occurrence was while I was driving in heavy traffic without a shoulder on the freeway--a life-threatening situation. I consider this car to be an unreliable safety threat on the roadways and have communicated this to Hyundai, but its representative do not have the same sense of urgency I have.
- San Francisco, CA, USA
The contact owns a 2011 Hyundai Santa Fe. The contact stated that the vehicle stalled while driving 15 mph. The contact was able to successfully restart the vehicle and continue driving. The vehicle was not taken to have the failure diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 15,500. The VIN was unavailable.
- Needham, MA, USA
The contact owns a 2011 Hyundai Santa Fe. The contact stated that while driving 35 mph, the power steering in failed. The contact turned off the vehicle and all of the lights on the instrument panel illuminated. The vehicle was taken to the dealer for diagnosis. The dealer stated that they needed to replace the computer in the vehicle. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 20,000 and the current mileage was 20,500.
- Budd Lake , NJ, USA


- Toms River, NJ, USA