I was driving on the backroads on my way into town. I passed a vehicle and then slowed down to regular speed, when I tried to accelerate again my car would not accelerate. It began making like a clanking noise before it completely slowed down and I pulled over. I turned it off right away and had a friend come give us charge thinking it was the battery. It turned on but when I tried accelerating it would not and began making a weird noise and white smoke came out of the engine somewhere. I had to get it towed back to my house. No check engine lights turned on or any warning lights. My car has not been drivable for a month.

- Warden, WA, USA

I was driving along and without any notification the engine stopped running causing me to have to try to get the car off of the road. It would not start back up and I had to have it towed to my house.

- Brookville , PA, USA

Engine failed in the middle of a 2 lane highway. There were no warning lights on at the time of failure. Vehicle needed to be towed to owners home and engine is -?? blown -?? and vehicle has been rendered no longer drivable. Vehicle only had 128,322 miles at time of engine failure. Police needed to be contacted to assist with getting car out of lane.

- West Hartford , CT, USA

I was driving the vehicle on the left lane of the freeway and the acceleration suddenly gave out. The car began to slow even when I pushed on the gas. Heat gage was fine and no lights went on. I quickly got over 4 lanes of traffic to the next exit and was able to pull over to the side of the road. White smoke began to billow out of the hood on the offramp and all the emergency light indicators came on at once. I turned the car off and the smoke turned black. I popped the hood and flames leapt out from under the hood. I jump out of the car and ran, leaving everything behind. I got safety away from the car and called 911. All of this happened within 2 minutes of losing acceleration. I typically have my two children in car seats in the car for school drop off and, [XXX], they weren't with me. The fire overtook the front quickly and spread to the main cabin. By the time the fire department arrived (appx. 5-7 min) the car was completely engulfed. Nothing was salvaged. There is a fire report with the fire department. The police were not called. The car had gone through a full inspection and oil change one month prior and had no warning signs or issues. I lost a number of things in the car, including my purse, work items, kid's items, car seats, etc. Just after the incident, I developed a cough and severe headache that lasted two days. I also twisted my knee while running away, exacerbating an old injury. I am also dealing with acute mental health symptoms and am seeing a psychologist. I have not yet returned to work due to brain fog and exhaustion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Oak Park, CA, USA

My engine failed at an intersection exiting highway. Found out this is a recalled engine. Vehicle stalled, without any warning. Lights came on after the stall. Vehicle would not restart. Had to wait at intersection for tow truck. Vehicle currently at reed hyundai Missouri, under going a 6 month wait to be told crankshaft part of engine failed. Hyundai not wanting to cover their recalled engine.

- Kansas City, MO, USA

Hampton Hyundai in Fort Walton Beach, FL is refusing to do an inspection for Recall Campaign 162 (NHTSA #17V226000). Per the safety recall campaign, if the engine is experiencing issues as described by the campaign, the dealership must perform an inspection and do repairs as necessary under the safety recall. Hampton Hyundai is refusing to do such an inspection. Instead they are quoting $16.9k for a new engine but refusing to provide any diagnostic results or answer questions on the status of the engine or recall. For a dealership to ignore a safety recall campaign is not simply an unethical business practice, it is a danger to the public and to Hyundai customers. The NHTSA must address a dealership that refuses to acknowledge safety recalls or do the necessary inspections and repairs to ensure the safety of those on the road.

- Fort Walton Beach, FL, USA

After reading through many complaints on this site for the engines seizing up and burning excessive oil, I decided to add my complaint in hopes that Hyundai will issue a recall and fix the problem. My problem: 1. My car is burning excessive oil. 2. Low oil warning lights are not displaying on dash. I'm sure the lack of oil is the root cause of the engine seizures other Santa Fe owners reported. Oil does not register on my dipstick less than 3000 miles after an oil change and the oil pressure warning light does not illuminate. There is no visible leak on my garage floor where the car is parked overnight. I've started adding oil between oil changes. I added 2 quarts this month and still registered low on the dip stick.

- Olathe, KS, USA

its been three mos now with no waiting for ABS module overheat. recall came 2mos after purchasing car. Modules that could leak brake fluid causing electrical sort over-time. i do care giving for senior. That's not safe for me or them. There should be urgency for concern. Tks for your quick concern and fix. [XXX] [XXX] [XXX] or cell [XXX]. tks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Sacto, CA, USA

Please see attached document for detailed description of a Hyundai dealership refusing to fix a hazardous to drive 2013 Hyundai Santa Fe.

- Fort Walton Beach, FL, USA

We have a 2013 hyundai santa fe and it has done the same thing that is described in the engine recall for the 2012 the bearings have worn out and now our engine is blown up at 120000 miles and every one that I have talked to has said the same thing they should be held responsible for this its the same engine same problem

- Birmingham , AL, USA

While driving on the interstate the vehicle suddenly shuddered and immediately died, dash lights were still on but all power was cut off. Cars around me were swerving to avoid hitting me from behind as well as avoiding cars in the inside lane. Thankfully able to coast to the narrow edge of the road without a grave incident. Restarted the car with a terrible metallic screetching noise and limp along the side of the interstate to the nearest off ramp.

- Blackfoot, ID, USA

I had lightly let off my gas pedal since I was driving down a slight decline/hill. Upon reaching the bottom of the decline, I pressed the gas pedal to maintain my speed, when I heard a loud noise from my engine; all the lights on the dash lit up; and my car lost all power. These items happened simultaneously and it was very sudden and unexpected as there were no prior warnings, indications, noises, or lights. The steering wheel locked up and I was unable to control the direction of my car. The brakes locked up and were unresponsive despite depressing them with both feet. I had no control of my car and I was completely at the mercy of my car and the road. The electrical system also failed. When my vehicle came to rest, nothing in the car worked. If a child, another vehicle, or animal was stopped in front of me or had pulled out in front of me, my car would have ran right into them. If I was on the hill and this happened, my car could have verved into the ditch and I could have been ejected. My car was towed to a local auto repair shop. The repair shop owner told me that Hyundai/Kai had issued a recall and he felt my engine failed for the same reason. I had my car towed to my Hyundai dealership where it sat for 4 months before they were able to assess it. I bought this car brand new in 2013 and maintained it for 9 years without a prior incident, problem or concern. It was a great vehicle that I was planning on giving to my daughter. My neighbor bought a Santa Fe because I raved about mine all the time. The vehicle is available for inspection, along with the auto shop repair owner.

- Marengo, OH, USA

The vehicle caught fire while driving due to unknown cause. The vehicle was unable to break as smoke began coming into the vents. Car came to a stop and the flames were present underneath the vehicle before engulfing the entire hood. Vehicle has been deemed total loss by insurance.

- Cranston, RI, USA

Dealership verified several months ago that vehicle engine is burning oil (was initially informed of this issue about 6 months prior from a quick oil change business). In spite of documented evidence of oil changes every 3,000--5,000 miles since purchasing the new vehicle, claim filed with Hyundai for a new engine was denied (engine is 1 year past warranty). On 11/11/23, engine catastrophically failed traveling 70 mph on the interstate (loud "bang" from engine compartment followed by inability to accelerate; created hazard due to density of traffic and vehicle location in the passing lane). Was able to get vehicle to shoulder without incident. Check engine light was blinking. Had vehicle towed to Hyundai of Cookeville, TN. Since then, have struggled to get dealership to determine precise cause of engine failure. (Engine is available for inspection upon request.)

- Cookeville, TN, USA

While driving, engine suddenly shut off. Engine light was on and I had to pull off road in traffic, almost causing an accident. Tow truck was unable to start car, while stating the battery was good The car has been at dealership for 4 months. Hyundai requested and was given all maintenance receipts from local dealership in NC, and dealership in AZ where the car was purchased.. Still waiting for word if Hyundai will replace the engine. The car sat at dealership for 2 months before they even looked at it, and was then determined the engine was frozen/blown. There were no warning lamps, symptoms or messages before this incident. Was not offered a loaner car, am unable to afford a rental.

- Winston Salem, NC, USA

Hello, I'm not sure if this is something that you would handle or not. My husband and I have a Hyundai Santa Fe (husband-2015, Mine - 2013). We both bought the vehicles used and haven't had any major problems until about a year ago when both of our vehicles started drinking motor oil like people drink water. We don't have any signs of a leak anywhere. We had taken it to the Hyundai Dealerships and other mechanics and both say that Hyundai has been known to have this problem. Many years ago, I had a Hyundai Sonata which I bought brand new around 2003 and had it for many years. I never had this problem. After doing my research, I have seen where other people have had this problem with their Hyundai vehicles. I emailed several people about our situation, one being [XXX], and received a response from Hailey, Customer Service Specialist with Hyundai Motor America and her response was for us to have Oil Consumption Testing done. She said that it would be our responsibility to pay for the testing and any repairs that need to be done since we're past the warranty and the years of our vehicles. From what the dealership and other mechanics keep saying, I feel it should be a recall for this problem due to Hyundai being aware that this has been a problem with their vehicles for years. I've known people to have cars much older than ours that never had an oil consumption problem such as this. Also, from what I read, this Oil Consumption Testing is a process that is done in stages which can be costly. Plus this Oil Consumption problem can lead to our engine dying without us knowing when it will die. With this problem, we don't have any warning that our motor oil is low or empty for our oil light will either blink or don't come on at all. I have seen mine blink, but by then the oil was already gone. My husband's oil stick had burnt and he purchased another one from Hyundai. The new one is now burnt and mine is burnt as well. This is a safety hazard. I feel that Hyundai should INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

- Wilmington, DE, USA

I purchased this vehicle 07/05/2022. I have had regular oil changes and maintenance. I have all of my maintenance records. I went in for an oil change on 05/15/2023 and the mechanic told me that there was only 3-4 drops of oil in the engine. I called Hyundai of Nicholasville and they told me that there was nothing they could do until the vehicle showed signs of engine failure. I was driving home from work one day in August and my vehicle would not travel over 40 MPH. I had my vehicle towed to Hyundai of Nicholasville and it has been there ever since. The mechanic at Hyundai has been trying to get Hyundai to do a motor replacement. Hyundai denied the request. We are now trying my extended warranty. I have done so much research on the motors of this specific make and model of car (2013 Hyundai Santa Fa Sport) and I have found several articles and personal testimonies of early engine failure. From the time I bought the car and put it in the shop I had only had the car for roughly 13 months and done all car maintenance on time.

- Hustonville, KY, USA

The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at 35 MPH, the vehicle had lost power causing the vehicle to decrease in speed. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed where it was informed that the failure was due to a faulty rod bearing. The vehicle had not been replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 119,000.

- Nescopeck, PA, USA

The car ran great when I bought it and did for about one month before it suddenly stalled and went into limp mode. The engine started making a loud knocking noise that kept getting worse. Only got to drive the car for a little over one month. It-??s been at the Hyundai dealership for almost 3 months now still waiting on the rod bearing clearance test because there were 17 other Hyundais in front of mine. If for some reason they won-??t replace it then it-??s a total loss because I don-??t feel safe getting back in it and especially my kids. I would rather just be reimbursed for the price of the car so I can buy a different brand all together. I don-??t want the same issue to keep happening. The dealership I bought it at completely failed to mention anything about the theta II engine recall, they even told me it didn-??t have any recalls and that it was a great reliable car. If I would-??ve known the smallest thing about the recall I would-??ve NEVER bought it, period! It-??s ridiculous that a company would rather keep letting people die than fix the problem completely.

- Sweetwater, TN, USA

I was driving on a highway going 65mph when my engine suddenly, and without warning, failed. My foot was on the gas pedal when it suddenly went to the floor, but my car stopped accelerating. My check engine light began blinking as well. I was in the far left lane and, without the ability to accelerate, had to merge over through 3 lanes of highway traffic in order to safely pull my car over on the side of the highway. This put not only my own safety at risk, but also that of every car around me while I tried to maneuver my car safely to the side of the highway without the ability to accelerate. There were no signs or lights illuminated prior to the incident that would of given me any warning to the impending failure. My car was towed to the closest mechanic then towed to my local Hyundai dealership. Both the mechanic and the Hyundai service department found the engine knocking and determined it was a total engine failure and my engine needed to be replaced. I discovered my engine was affected by the Hyundai engine recall 162.

- Annapolis, MD, USA