The contact owned a 2017 Hyundai Santa Fe. The contact stated that while driving approximately 35 mph, the traffic stopped and the brake pedal was applied but the vehicle failed to stop. As a result, the contact crashed into an unknown vehicle. There were no warning lights illuminated. The air bags deployed. A police report was filed. There was no reported fire or injuries. The vehicle was towed to an independent lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 33, 000.

- Washington, DC, USA

I went to a drive through car wash. Put my car in neutral and it drives your car through the wash. Once it was done I changed to drive and tapped lightly to get out. I was going to have the car wash attendant wipe down my car. As I approached him my brakes wouldn-??t work and the car continued to accelerate despite not pressing down on the gas pedal. None of my electrical lights were working. It took me onto a busy street in Chicago and kept accelerating at full speed. I was trying to brake, put it into neutral or drive, use emergency brake system and nothing was working. I was swerving to avoid hitting other cars or pedestrians. I erratically drove about 1.5 blocks until I hit another SUV. All my airbags deployed. My full trauma work up was negative at the hospital. I am not sure if anyone sustained major injuries in the other car. I filed an insurance claim and my car was deemed a total loss. Insurance company thinks there was definitely an electrical shortage but did not further investigate. They said it would take more money to investigate the cause rather than paying a lump sum for car. I filed a claim case with Hyundai 2 days after the accident. The initial representative said a case manager would call within 5-7 business days and would like the car preserved in case of investigation. I have called over 5 times and have never received a call back nor an initial call from the case manager assigned. There was no active recalls out at the time and the car was serviced a month prior at a Hyundai dealership. Since the accident occurred we received a new recall that the anti-lock brake system could malfunction and cause an electrical short. But according to recall notice there is still no remedy available.

- Chicago, IL, USA

The contact owned a 2017 Hyundai Santa Fe. The contact stated that while at a stop light, smoke was present coming from under the hood. While attempting to pull over to park, the brakes suddenly failed and an explosion occurred within the engine compartment causing flames from under the hood of the vehicle. The contact exited the vehicle and called the fire department who came to the scene an extinguished the flames. During the incident no injuries were reported, the vehicle was destroyed and towed away and a police and fire report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The day after the incident the contact received a recall notice from the manufacturer for the NHTSA Campaign Number 22v056000 (Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the same failure listed in the recall which included a fire hazard. The failure mileage was 54,000.

- Parma Heights, OH, USA

Icalled my dealer where I purchase my Hyundai & I called Hyundai customer care as well. Both p;laces told me since they do not have a remedy to cure this default there is nothing they can do. They both advised me to park my car away from other vehicles & structures as a fire could be triggered in the engine that could damage the surrounding area. This is preposterous that they recommended me to continue to drive the car but not keep it next to anything. I am a young mother with an 8 month old baby & I am petrified to drive the car & they will not provide me with a substitute car or rental car until they can fix the issue, which they have no timeframe to complete. The recall number for Hyundai is 22V056. Hyundai has it as 218. Please let me know what I can do to expedite this issue & feel safe. Thanks.

- Coral Springs, FL, USA

This complaint has to do with the aeb ( automatic emergency braking ) system. This was a feature that led me to purchase the car and I discussed it with the salesman at length at the time I purchased it. Shortly after purchasing the car, I started trying to test it to see if and how it worked. I could get no indication it was working without wrecking it. There is supposed to be 3 warning stages according to the manual ( 1 a message on lcd with warning alarms, 2 a 2nd collision warning message and limited control of the brakes, 3 emergency braking ). I never saw any of these. I took it back to the dealer along with a video in which I tested it running over party balloons. They said it was working as designed. I wrote Hyundai America and they suggested I take to another dealer which I did and they said the same thing. No one cares or is interested in seeing that the system works. I have attached a couple of still photos I took from my video showing just before and after the collision with the balloons. I have several videos, I could send if interested. Thank you

- Olathe, KS, USA

9/18/17 while driving on highway at 65 mph the ABS light came on and the vehicle while trying to accelerate moved slow as if to not want to shift. I got to the side of the freeway and turned the vehicle off and when I re started a few minuets later the light went out and vehicle operated without out problem. I made appointment with dealership for 9/26/17. They did some recall items and I mentioned the problem and was told if the light is out it may not show up. The failed to not on service order this issue. On 10/24/17 while driving on freeway and had traveled about 50 miles from home the ABS light came on again and this time it notified me on the radio screen to contact blue link as there was a possible condition with the brake system. I contacted blue link and they made an appointment for 10/27/17 at 8 am at the dealership. After 6 hours waiting on Hyundai tech support to get back with them to run diagnostics. Last 3 months vehicle monthly report on vehicle shows a problem with the ABS system. They claim they are unaware of any issues.10/24/17

- Lancaster, CA, USA

Smart cruise control fails to brake intermittently. It is designed to match speed with the car in front of it. It usually works fine, unless another vehicle cuts in front, even if there is enough time to brake. I have to slam on the brakes manually to avoid an accident. This has happened on multiple occasions. I now fear using the cruise control at all, as it does not perform correctly 100% of the time. The dealer said they could find nothing wrong, but this is a very real issue that puts my family at risk. They have now called in a master tech from Hyundai to look at it, but I wanted to document this issue. I noticed it first within two weeks of purchase. Hyundai support closed my case several times without action. I bought it 5 months ago. Current mileage is 3462, so it is well within warranty.

- Brooklyn, NY, USA

While driving at 25 mph, numerous warning lights illuminated, including low tires, steering, other codes consisting of letters. Power steering failed, power brakes failed. Engine was still running. We were able to pull the car off the road safely. Steering warning light still illuminated as were tire warnings. The tires were fully inflated, engine still running. We turned the engine off, raised the hood to check for thrown belt. Belts were intact. Tried to restart the engine, it made a clicking and a sizzling sound and would not start. Called dealer, dealer gave number for Hyundai assurance. They came and picked up the car. If we had been driving any faster, or in traffic, the automobile's failure could have caused an accident. If we had been on the highway, someone could have been hurt or killed. After a couple of days we were given a courtesy car. After a week, the car was repaired. The problem was reported as a fuse on the positive battery cable. Cable and battery were replaced. Vehicle was in motion on a city street at time of failure.

- Andalusia, AL, USA

The contact owns a 2017 Hyundai Santa Fe. Every time the brake pedal was depressed in the morning, the vehicle jerked independently without warning. The vehicle was taken to a dealer, but the cause of the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,100.

- Cranstone, RI, USA

On April 15, our brand new Santa Fe was involved in an accident. While driving in low speed traffic suddenly, while my fiance rear ended someone. To this day she cannot figure out what happened. She is a careful driver, does not speed and knows that the area were she was driving is high traffic and was coming up to a red light. Both of her hands were on the wheel and she wasn't on a phone or anything. She believes she hit the breaks, and as stated before still does not know what happened. After reading these complaints we are wondering if we had the same issue as someone else who reported and is the cause of the accident. We figured we would report this. We are also wondering if other people are having similar accidents since there has been a major issue getting parts to repair said car (car has now been off the road for 11 weeks most parts required for repair have been externally backordered and Hyundai has been extremely unhelpful to help us get our car repaired). The consumer stated the vehicle lunged forward, while slowly depressing the breaks. The manufacturer was notified. Updated 11/2/2017

- Saddle Brook, NJ, USA

The contact owns a 2017 Hyundai Santa Fe. When the contact depressed the brake pedal, the vehicle accelerated aggressively. The contact continued to depress the brake pedal multiple times for the vehicle to stop. The vehicle was taken to a dealer where it was diagnosed, but the cause of the failure could not be found. The manufacturer was notified. The approximate failure mileage was 4,000. The VIN was not available.

- Norwalk, CA, USA